Utility Warehouse Reviews

Name: Utility Warehouse
Rating: 1.45

1.5 Rating 433 Reviews

11 %

of reviewers recommend Utility Warehouse

Company Reviews

Questions

Metrics

1.5

Based on 433 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Utility Warehouse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Utility Warehouse 1 star review on 24th September 2024

Leyens Paul

Utility Warehouse 1 star review on 1st September 2024

Anonymous

Utility Warehouse 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute scam. You get suckered in to adding other services that you don’t want or need in order to get the lower rates. Then you find out you are stuck in these contracts and have huge penalties if you leave. I had to move to a location that they can’t provide the services and now I’m paying £506 just to close my account. STAY AWAY FROM UW!!!”

Helpful Report

Posted 1 month ago

“A terrible company, my mobile and broadband didn't work for such a long time. They did nothing about it switched to Now TV who found a fault on the outside line. It needed replacing. I took it to the ombudperson, sad to say they didn't care and have concluded in UW favour. Don't use this company.”

Helpful Report

Posted 1 month ago

“My friend has moved house so trying to leave uw. Finding it impossible due to demands on what she owes is disputed by her. Go to the energy ombudsman you will need a third party to be involved.very very expensive company. Of course they lose commission if you leave as that's the back bone of their employees. Hence all the nightmarish aftermath.”

Helpful Report

Posted 2 months ago

“Moved to new property where Uw had Smart meter Electric only sent a letter welcoming me and hoping I was settling in. 22days later a letter threatening to cut off my supply nice welcome that? Switched Immediately.”

Helpful Report

Posted 2 months ago

“I had a excellent agent by the name of Kirsty dealing with my request.she was friendly ,patient and very helpful with all the information she provided, l came on the phone very confused,but by the time l came of the call,she had made me understand very single thing she said to me ,l was one happy customer and was no longer confused,so l would like her to know that her customer service was brilliant and to thank her very much. Kind Regards Christine Lawes”

Helpful Report

Posted 2 months ago

“Great joining but hell leaving Refuse instructions as they don't accept l exist as account was improperly transferred but that didn't stop them taking regular payments and even refunding overpaymentsover many years Their call centre not fit for purpose you will die waiting”

Helpful Report

Posted 2 months ago

“Kept getting cut off arranged a call back never happens customer service useless can't sort out electric bill over charge moved to octopus.”

Helpful Report

Posted 2 months ago

“Got told at a pop up stall they cover all exit fees upto £400. Now I've signed an 18 month contract for Gas, Electricity and Broadband I've been hit with a bill for £129 exit fee. Sales rep isn't wanting to help as they have there commission now. Utility Warehouse have said I need 3 or more services swapped over to qualify for exit fees to be paid, funny the rep didn't mention this. Just avoid and save all the stress and lies.”

Helpful Report

Posted 2 months ago

“After just over 12 months of promises that we were on the best rate in the country - with bills at £400 and £500 a month - I gave up and moved. Noticed they had overcharged me by £300 and then another £280 on gas. Have eventually got this back - 5 months later. My bills now ??? Well they are £200-250 a month 😡😡 funny that it is half the cost of utility warehouse - don’t know how to check everything out and after two heart attacks in 2 years - I don’t have the inclination to do a thorough investigation. But simple maths tells me I have been ripped off in some way”

Helpful Report

Posted 2 months ago

“Worst broadband ever had Worst broad band ever had. I took a connection a year . When I try to move my house they said you carry your connection with you but contract will restart which is again 1.5 years . I will be moving my house again after 1 year. Then I have to continue for another 1.5 year that’s means in a way they are not allowing you to leave them . Also my 1st month bill is 100£ I only had internet for 20 days ( in that 50£ is for missing appointment) They are real frauds in looting your money. Never take a broadband connection from these guys. I’m filing a complaint against them in consumer court”

Helpful Report

Posted 2 months ago

“Haven't even been set up properly for broadband energy and landline yet and utility warehouse can not provide a service keep being told the landline I am speaking to them on does not exist now there saying they can't take over the phone line it uses different technology absolute sham of a company.”

Helpful Report

Posted 2 months ago

“They are demanding money from my 91 year old mother in law against an account that was closed in July. They aren’t her energy provider. They won’t speak to me as she is unable to provide the email address associated with her account - impossible to do as she doesn’t have an email account. It feels like she is being scammed by UW”

Helpful Report

Posted 2 months ago

“(Avoid) Do not take out a UW house insurance policy.....I have had Two strokes and suffer from Rhumatoid Arthritis.... I had to report a leak in my bathroom 4/6 works ago now.. They sent someone out to access the leak..the leak was found but, still waiting for it to be fixed? I am unable to get any information as to when it will be fixed! UW have not helped me and trying to get an answer on a phone takes for ever.....I have told them about my health problems..but,still no help or information...I have been completely abandoned......please don't purchase and House insurance as the same could happen to you. I am worried as I just don't know what to do? Peter.”

Helpful Report

Posted 2 months ago

“Sending letters from there 'collection agency ' for £50 even though I have never had an account.”

Helpful Report

Posted 2 months ago

“As many customers mentioned in Reviews, UW never accepts actual meter readings and they overcharge you. Here are evidence and you will see how much they charge more than actual meter readings. Nightmare.”

Helpful Report

Posted 3 months ago

“When I moved a flat, they overcharged me by estimated meter reading and didn't accept actual meter reading. While I was searching for a solution, they sent me overdue bill and threatened me for debt collector. I could manage to go back to British Gas, and I hope I will not get another bill from UW.”

Helpful Report

Posted 3 months ago

“Absolutely do NOT deal with Utility warehouse. Escalations team are the worst! They have over charged me by well over £25k by putting my gas and electricity meter on a business tariff in 2019 (I joined them in 2014) I am going around and around and getting no answers - they have credited one account with 12K but have put a spurious charge of 5k on the other account. they have advised us to cancel direct debits whilst they sort this out and have now cut off my mobile, due to non-payment, all my business calls go through this line. The complaint started in April 2024 and is still on-going (aug 127th 2024). This complaint was open initially for more than 8 weeks but now every time they speak to me, they make me agree to close the complaint or else they threaten 'deadlock' which is where the ombudsman has to resolve it - as they owe me ££££ that is not going to help me get my money back quickly. Its nothing but blackmail. I have now had my phone and all my cards stolen and I need my mobile activated to log back into absolutely everything, the stress this is causing and the broken promises from the escalations team, that they are sorting it, is becoming so wearing. I now have no internet banking; I have no cards and I am at my wits end. I have never dealt with such a shambolic company - I HAVE NO TOOLS TO RUN MY COMPANY - my parents, who live with me are in their 80's have been unable to turn the central heating on for 4 winters as the bill have been astronomical. I am writing this review as I have no other avenue to get attention and therefore resolution. AVOID AVOID AVOID”

Helpful Report

Posted 3 months ago

“This company is scary and scum. In June, we haven't moved in a flat because we needed to paint the walls of the next flat for a month, and we still stayed in a previous flat for the life. So hardly we used electricity at the next flat but UW sent me a bill for £127.36 for a month bill. And the bill was on estimation and the meter reading was completely wrong. They never listened and just charged me. AVOID.”

Helpful Report

Posted 3 months ago

“The most unhelpful incompetent people I’ve had to deal with!! Engineer no show 3 times!! Moved into my first flat and experienced the worst service ever!! The 3rd time we were told the engineer would 100% be there - guess what, they never came🫣 Turns out they were never going to come! They were cancelled everytime and we were never made aware! Should have been owed between £250-£300 in credit from them but since we wanted to cancel (for bloody obvious reasons) they couldn’t credit it us at all. Utterly useless could not recommend them less if I tried!”

Helpful Report

Posted 3 months ago

“Shocking company, after being in credit and paying £300 a month for the gas and electricity they came up to a bill of £600 because I changed my supplier. I’ve called them and they said that my meters readings were incorrect. 3 months prior they called us and asked to come and change the gas meter with their smart meter and if we would refuse we will have to pay a fine. All I’ve done I’ve said I want my meter readings to be recalculated to what they said okay, by knowing “we will resolve it” I’ve cancelled my DD and if they will reinstate it without my consent a I’ll block their company within my bank under the name (Scam). Run from them. No need to stress yourself and your money for this sh*t company.”

Helpful Report

Posted 3 months ago

Utility Warehouse is rated 1.5 based on 433 reviews