Utility Warehouse Reviews

Name: Utility Warehouse
Rating: 1.46

1.5 Rating 444 Reviews

11 %

of reviewers recommend Utility Warehouse

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Metrics

1.5

Based on 444 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I live in a very small one up one down house. The full fibre Internet at £40 pounds or so a month is unusable in many parts of the house. Their solution? Pay more and we'll send you some devices to put around the place to make it better. It's a tiny house, for God's sake. With my previous provider, I had no problems. Add to that the non-stop junk mail and messages and I wish I'd never heard of them.”

Helpful Report

Posted 2 months ago

“Fuckers put us in debt again despite the fact that e fought long and hard with the ombudsman to clear the original “debt” that came out of nowhere. Avoid these shylocks”

Helpful Report

Posted 2 months ago

“Called my mother about switching suppliers she declined but they are still sending letters about problems switching over and they’ve switched someone else by mistake what a joke Total scammers”

Helpful Report

Posted 2 months ago

“Very difficult to get to speak to a real person. If you phone and are kept waiting they keep interrupting to say that you might find the answer on the website but the website is wholly inadequate and doesn't cater for all eventualities. If you message the company, the staff really don't seem to understand the contents of the message.”

Helpful Report

Posted 2 months ago

“Terrible company worst customer service. Kept chasing me for payments I did not owe after I left a rental property. Do not use them.”

Helpful Report

Posted 2 months ago

“I was with UW for around a year and a half. My account built up a deficit of £1800, which I was never warned of, nor had they suggested I increase my direct debit amount. I rang them about 5 times for information and every single person I spoke to genuinely had no idea what they were talking about. I was told 3 different prices by 3 clueless staff members. It really feels as though the company has been set up and is run by a group of high school students who don’t know their left from their right. Would not recommend, sadly the company doesn’t train their staff properly and has absolutely no customer comms.”

Helpful Report

Posted 2 months ago

“Moved in to a new electric only flat with a Smart meter sent me aletter welcoming me to my new property 17 days later sent a going to cut me off notice needless to say switched immefiately bunch of Cowboys.”

Helpful Report

Posted 3 months ago

“Awful customer service. I've never heard anyone so arsey on a phone call! Considering the phone call was about staying with UW whilst moving home you think they would have been a bit more polite. We then went on to EDF energy who were lovely and so helpful. UW seriously need to take note.”

Helpful Report

Posted 3 months ago

“Absolute scam. You get suckered in to adding other services that you don’t want or need in order to get the lower rates. Then you find out you are stuck in these contracts and have huge penalties if you leave. I had to move to a location that they can’t provide the services and now I’m paying £506 just to close my account. STAY AWAY FROM UW!!!”

Helpful Report

Posted 3 months ago

“A terrible company, my mobile and broadband didn't work for such a long time. They did nothing about it switched to Now TV who found a fault on the outside line. It needed replacing. I took it to the ombudperson, sad to say they didn't care and have concluded in UW favour. Don't use this company.”

Helpful Report

Posted 3 months ago

“My friend has moved house so trying to leave uw. Finding it impossible due to demands on what she owes is disputed by her. Go to the energy ombudsman you will need a third party to be involved.very very expensive company. Of course they lose commission if you leave as that's the back bone of their employees. Hence all the nightmarish aftermath.”

Helpful Report

Posted 3 months ago

“Moved to new property where Uw had Smart meter Electric only sent a letter welcoming me and hoping I was settling in. 22days later a letter threatening to cut off my supply nice welcome that? Switched Immediately.”

Helpful Report

Posted 3 months ago

“I had a excellent agent by the name of Kirsty dealing with my request.she was friendly ,patient and very helpful with all the information she provided, l came on the phone very confused,but by the time l came of the call,she had made me understand very single thing she said to me ,l was one happy customer and was no longer confused,so l would like her to know that her customer service was brilliant and to thank her very much. Kind Regards Christine Lawes”

Helpful Report

Posted 3 months ago

“Great joining but hell leaving Refuse instructions as they don't accept l exist as account was improperly transferred but that didn't stop them taking regular payments and even refunding overpaymentsover many years Their call centre not fit for purpose you will die waiting”

Helpful Report

Posted 3 months ago

“Kept getting cut off arranged a call back never happens customer service useless can't sort out electric bill over charge moved to octopus.”

Helpful Report

Posted 3 months ago

“Got told at a pop up stall they cover all exit fees upto £400. Now I've signed an 18 month contract for Gas, Electricity and Broadband I've been hit with a bill for £129 exit fee. Sales rep isn't wanting to help as they have there commission now. Utility Warehouse have said I need 3 or more services swapped over to qualify for exit fees to be paid, funny the rep didn't mention this. Just avoid and save all the stress and lies.”

Helpful Report

Posted 3 months ago

“After just over 12 months of promises that we were on the best rate in the country - with bills at £400 and £500 a month - I gave up and moved. Noticed they had overcharged me by £300 and then another £280 on gas. Have eventually got this back - 5 months later. My bills now ??? Well they are £200-250 a month 😡😡 funny that it is half the cost of utility warehouse - don’t know how to check everything out and after two heart attacks in 2 years - I don’t have the inclination to do a thorough investigation. But simple maths tells me I have been ripped off in some way”

Helpful Report

Posted 3 months ago

“Worst broadband ever had Worst broad band ever had. I took a connection a year . When I try to move my house they said you carry your connection with you but contract will restart which is again 1.5 years . I will be moving my house again after 1 year. Then I have to continue for another 1.5 year that’s means in a way they are not allowing you to leave them . Also my 1st month bill is 100£ I only had internet for 20 days ( in that 50£ is for missing appointment) They are real frauds in looting your money. Never take a broadband connection from these guys. I’m filing a complaint against them in consumer court”

Utility Warehouse 1 star review on 24th September 2024

Helpful Report

Posted 3 months ago

“Haven't even been set up properly for broadband energy and landline yet and utility warehouse can not provide a service keep being told the landline I am speaking to them on does not exist now there saying they can't take over the phone line it uses different technology absolute sham of a company.”

Helpful Report

Posted 3 months ago

“They are demanding money from my 91 year old mother in law against an account that was closed in July. They aren’t her energy provider. They won’t speak to me as she is unable to provide the email address associated with her account - impossible to do as she doesn’t have an email account. It feels like she is being scammed by UW”

Helpful Report

Posted 4 months ago

Utility Warehouse is rated 1.5 based on 444 reviews