Utility Warehouse Reviews

Name: Utility Warehouse
Rating: 1.46

1.5 Rating 443 Reviews

11 %

of reviewers recommend Utility Warehouse

Company Reviews

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Metrics

1.5

Based on 443 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utility Warehouse 1 star review on 15th December 2024

Dionne

Utility Warehouse 1 star review on 24th September 2024

Leyens Paul

Utility Warehouse 1 star review on 1st September 2024

Anonymous

Anonymous // 01/01/2019

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“Worst experience I've ever had dealing with customer services.”

Helpful Report

Posted 2 years ago

“We understood our bill was based on the new smart meter readings but after a few months realised that we were being charged a lot more than the monthly figure on the meter. In addition our monthly payment on the budget plan was far more than we were using or would use in winter and in 3 months we had built up a credit of £475. It took me over an hour on hold to get through to customer services. To be fair the person I spoke to was competent and helpful and it turned out that the connection between our smart meter and UW had failed and my bills were based on estimates well over what we were using. However only the most recent bill stated the reading was estimate based. The earlier ones said incorrectly that they were meter readings I also cancelled the budget plan and it was agreed that a technician would be sent out to look at the meter. They told me I was due a refund of £845 and it would be paid in 7 days. Watch this space!! It concerns me that people who are busy/technophobic/ visually impaired etc might not notice what was going on and think it was all due to the high energy prices and not notice they were being seriously overcharged in the event of smart meter failure.”

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Posted 2 years ago

“had to call numerous times as they were not very helpful. Also on wait for around an hour on average. Not happy at all. cant even help me with a meter reading. Also be careful when signing up for a bundle package. Had broadband added 18month contract. Had it for 2 months but then had to move house, so needed to cancel services. Was charged £421 early termination fee. What a joke. How can they call it an early termination fee if i am paying for the whole 18 month contract”

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Posted 2 years ago

“Horrendous. I called about a bill that had shop up from £90 to £800. I was PROMISED there was a protection on the payment and it wouldn't be taken for 30 days until the issue was resolved and I'd be set up with a payment plan if needed. Next day, £800 gone from my account leaving me with nothing for the month. I have been on hold for 45 minutes. AWFUL company”

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Posted 2 years ago

“Easy to apply”

Helpful Report

Posted 2 years ago

“Worst experience I’ve ever had dealing with a utility company to cancel all services from loving home Customer service and different departments are total garbage”

Helpful Report

Posted 2 years ago

“Utter garbage customer service - avoid at all costs! I’ve never had such dreadful service anywhere for anything!!”

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Posted 2 years ago

“Tenants abandoned property and I have spent hr after hr after hr on the phone. The company are totally clueless and I am just passed on to clueless operator after clueless operator”

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Posted 2 years ago

“I am very hard of hearing. I have emergency insurance cover for my house, and a drainage problem. They offer 4 day reply to emails, no text offered or a way to contact them if you have a disability..does the disability discrimination law still exist?”

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Posted 2 years ago

“Truely terrible customer service. The fact that I am taking the time to write a review speaks volumes. Currently on hold for 1hr and 14 and now have to wait another 27 minutes to be put through to the correct person. Call centre staff are useless and keep putting me on hold while they look stuff up.... can't help but think they get paid by length of each call because they drag them out so much.”

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Posted 2 years ago

“ABSOLUTLEY SHOCKING they lie from the start of setting you up. They take more money even when you haven't used that amount on energy, they promise a cash back card which I'm still waiting for after 4 months, they promise £50 cash back if you install a smart meter then tell you they are too busy to install one and haven't an engineer in the area Cumbria. They have taken more out of my bank without consent and will not reduce over the phone even though I am not using that amount unbelievable would not recommend they are full of false promises”

Helpful Report

Posted 2 years ago

“Awful company Messed my bill up in June and admitted to giving me the wrong bill. Now September and still messed up bills I either have bills with no amount owed on or bills of £500. Says pre may meant meter on my bill for electric when I have credit meters Energy ombudsman is now involved AVOID this company”

Helpful Report

Posted 2 years ago

“UW - would be giving them 0 stars if I could. Worst company ever, on hold for over 2 hours, been trying to contact them about an overcharged bill from July to August, cant get through to anyone and can if you can you get passed from pillar to post without any help. I am glad I moved to Octopus in August just to get away from them but they have sent me bailiff letters for the money I owe them. Ended up going to energy advice Scotland as I cant contact anyone by phone and the email I am getting all say the same thing, no one is trying to sort this out. Energy advice Scotland have asked UW to put a hold on the bailiff letters as this is under investigation and asked them send me a deadlock letter, no response as yet!!! This case will be referred to the Energy Ombudsman if it is not resolved. AVOID UW AT ALL COSTS, unless you really want the stress.”

Helpful Report

Posted 2 years ago

“Appalling customer service. Nobody answering the phone and email correspondence completely unable to solve a simple issue”

Helpful Report

Posted 2 years ago

“Absolutely terrible company.”

Helpful Report

Posted 2 years ago

“Topped up my meter 4 days ago. Still not showing. Emailed twice. This happens all the time. This company is probably the worse company for service I have ever dealt with. My advice, don't touch them absolutely useless”

Helpful Report

Posted 2 years ago

“Your service and the way I have been treated is disgusting, I have to open complaint with yourself that have been ongoing since April , I have had no contact apart from when I have had to call and wait an hour on the line , and then to be told my Complaint is closed, as vulnerable customer you have showed lack of empathy and understanding and still 5 months down the line my complaint has not been resolved , and closed without my knowledge , I have consistently had to repeat myself over and over to your colleagues who have no consideration, and with the situation being so stressful without having to repeat myself time after time , your staff are more concerned about finishing their shift at 8 o clock on time , I have never ever had a worse experience that’s with UW and will never ever recommend you to anyone , absolutely disgusting and I am going to your regulators one you eventually send me final response , please no one go with this company , worst company I have ever dealt with!!! I have literally been in tears after speaking to them”

Helpful Report

Posted 2 years ago

“6 months I've been waiting to have smart meters put in so I can switch to monthly billing from pre payment which was in place when I moved into the property, you continually cancelled the appointments at the last minute, and now you're demanding a £200 deposit. No one mentioned that for the last 6 months I've been trying to get you to sort this out. Not one time. So I either have to pay more for my gas and electricity supply, or give you £200. That's extortion, and I absolutely will not put up with it.”

Helpful Report

Posted 2 years ago

“Before i got started snakey marketing techniques. Offered £104 then I go on their site it’s then £164 Also the cookies crash when I tried to reject all standard”

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Posted 2 years ago

“Utility warehouse won over 70 awards in the last decade alone. This year, they won the Uswitch Energy awards (Best customer service, Most likely to recommend, Best rewards) and the which ''Best buy WIFI-Routers''. Do you Live in the UK ? Get the best fix energy deal (Gas & Electricity) on the market before October, January and March price cap increase. I am a Utility Warehouse partner. Contact me on my email: patrick.ntienountienou@uw.partners”

Utility Warehouse 5 star review on 31st August 2022

Helpful Report

Posted 2 years ago

Utility Warehouse is rated 1.5 based on 443 reviews