Utility Warehouse Reviews

Name: Utility Warehouse
Rating: 1.47

1.5 Rating 464 Reviews

11 %

of reviewers recommend Utility Warehouse

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1.5

Based on 464 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utility Warehouse 1 star review on 15th December 2024

Dionne

Utility Warehouse 1 star review on 24th September 2024

Leyens Paul

Utility Warehouse 1 star review on 1st September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They’ve been overcharging me massively for months on estimated readings (even though I have a smart meter). I’ve sent in readings and these have been ignored ‘because it wasn’t in the expected range’. I’ve been told that I need to attach photos to my account (and there is no way on the website to do this) and this ‘should’ mean it’s automatically dealt with in the next bill. They closed my complaint without resolving the issue and will take payment later this month for electricity I haven’t used, without refunding me for the massive overpayment already made. Absolute joke of a company. Wont be using them again and will be pursuing a complaint with the ombudsman as soon as the necessary time has elapsed.”

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Posted 3 hours ago

“We purchased a house in January this year and switched suppliers to Utility Warehouse for our gas, electric and broadband. The house is uninhabitable and is undergoing renovation work, we had the gas supply locked off immediately as the old central heating was removed, therfor cannot supply a meter reading,we are being charged monthly and have never used any gas. Despite numerous conversations explaining this situation, UW are very unsympathetic and all they are interested in is trying to force us to have smart meters installed. Diabolical service.”

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Posted 3 days ago

“Very bad experience. I was UW electricity consumer, but my house moving experience was pathetic. I submitted move out date and got confirmation mail from UW, But then I get bills even 3-4 weeks after my move. Now they have been delaying my settlement even though being on calls and emails for months. No resolution till now. Putting review here just to make sure they listen now!”

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Posted 3 days ago

“Honestly, just unreal. Had an open complaint since 20th January. Been billed incorrectly for 2 months straight despite submitting meter readings. Promised calls never made. CEO complaint email does not get answered. Terrible.”

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Posted 3 days ago

“Unfair Charges and Poor Service Review: I have had a terrible experience with UW. They have taken money from my account multiple times without my permission, even though I was on a top-up plan. They claimed I had an outstanding balance, but I have no idea what for. When I contacted them, they were unhelpful and could not explain the charges properly. It feels like they just take money without reason. This is one of the worst companies in the UK – avoid them if you can!”

Helpful Report

Posted 1 week ago

“This is where you'll see the real truth about Utility Warehouse. They are a shockingly bad company and one of the worst providers in the UK. They'll charge you and randomly increase your bills out of nowhere and you'll be left wondering. Refund process is a nightmare. I feel trapped with them. Avoid like the plague!”

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Posted 2 weeks ago

“Shocking company to deal with, frontline staff just don't understand what you are asking them and say they will call back and never do. Complaints department say they will call and dont”

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Posted 3 weeks ago

“Taking over gas and electricity within 1 day not adhering to 14 day cooling off period.”

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Posted 3 weeks ago

“They switched me from edf within a day totally ignoring the so called 14 day cooling off period which is everyone has a right to change their mind and cancel.”

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Posted 1 month ago

“awful company if there is a problem to sort out. Month and months of back and forth just trying to get them to listen to me that there was a problem with my meter. Eventually when they realised there was a problem its been a whole nightmare getting it fixed and trying to get reimburse for overpaid electric for years! They fobbed me off with a 'goodwill gesture' not even close to anything like what I am due. Down to my health and anxiety issues I have had to accept this as I cannot spend another year back and forth trying to get this resolved. Awful company I would never ever recommend to anyone.”

Helpful Report

Posted 1 month ago

“I regret ever switching to Utility Warehouse. From day one, this company has been nothing but unprofessional, misleading, and completely unwilling to help. They made false promises when we transferred our SIMs, guaranteeing they would cover the early termination fee for an existing contract—a promise they have since refused to honour. Despite multiple calls, emails, and even submitting the exact proof they requested, they keep rejecting valid evidence and pushing me in circles. Every interaction has been stressful, frustrating, and a complete waste of time. heir bills are inconsistent, and the fees they initially promised have never matched what I was actually charged.This company has given me zero trust in their services. They clearly have no interest in helping customers—only in taking their money and dodging accountability.”

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Posted 1 month ago

“Terrible company. I have just received my bill after a two days trip to Marrakesh that cost me £360 plus VAT roaming charges. I understood that data roaming can be expensive outside of Europe before travelling so I only turned on data roaming for Google maps for a minute to be able to find my hotel. When I told them what happened they refused to lower the charges. This is daytime robbery. I am now cancelling my contract with them never to return.”

Helpful Report

Posted 1 month ago

“I have been charged more than double what my meter reading was, I asked if the smart meters don't count and haven't really been attended to properly, I can't afford to pay what utility warehouse has charged me and the worst thing is I was charged before I put my heating on just before winter 😭😭😭”

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Posted 1 month ago

“Very bad experience. Awful customer service, worst company overall.”

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Posted 1 month ago

“Avoid! The worst company”

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Posted 1 month ago

“Bad from start ,my partner got a fishing phone call who got her to change supplier (82 years old) I rang and cancelled it the next day they were charging her for a mobile contract which she has never had a mobile ,and energy,she has no gas to her house , they said they would cancel the contract but she receives a bill for £31 every month even through I keep ringing them to explain she was only with them for one day,how can I stop the bills as it is making her I’ll ,thank you”

Helpful Report

Posted 2 months ago

“I joined UW after my friend started working for them. He introduced me and tricked me into joining basically. In the end after 12 months It cost me way more than what it would have if I’d have stayed with the company’s I was already with and using. There was numerous confusions of the cost of internet that I was receiving. From day one the signal was shocking so I rang UW several times to explain that since having UW broadband my signal strength had weakened severely but all I got back from them was ‘we’ve made some changes so give it a couple days to see if it gets any better’ which I did on several occasions. (I’ve given up now and got a bit bored of telling them the same thing over and over so I’m just waiting for my contract to run out in May and I will return to my previous provider. The cash back cards I received would not work so I had them returned as I think they’re more hassle than theyre worth. I do go shopping but the shops giving the best cash back I would never use so they seemed pointless, or to the point you’d be spending lots of money unnecessarily just to knock a couple pennies of your monthly bill. I kept being told to pass the word around to get more people involved with UW straight away after joining them before even getting any experience with company as I would get £50 off my bill. No one was interested and I’m so glad that no one joined up due to my asking as I’d be pretty embarrassed now. All in all i have been disappointed with UW. I would never return. The 1.5 star rating on here says it all!!”

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Posted 2 months ago

“A terrible expierence from this company. A scandle in the making”

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Posted 2 months ago

“Worst energy supplier ever”

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Posted 2 months ago

“This company needs closing down. Not only does it not act within law but it likes to bypass when it’s acted out of law. This company sent Haste to my property cut off my gas since 8th October which wasn’t even addressed to myself, and think they can dismiss my statement of truth. Not only will be statement be witnessed by notary. Court proceedings will start. I am going to push for commercial lien on this company and most probably will be instructing court bailiff to recover what they owe me as they are now debtor. Don’t let this company (friction) bully you. Take action as no one above law. See them in court. Actions taken on said day was for another person and not me. My children are born with illness. This company think I will let this pass. Never!!!”

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Posted 2 months ago

Utility Warehouse is rated 1.5 based on 464 reviews