Utility Warehouse Reviews

Name: Utility Warehouse
Rating: 1.47

1.5 Rating 464 Reviews

11 %

of reviewers recommend Utility Warehouse

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1.5

Based on 464 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utility Warehouse 1 star review on 15th December 2024

Dionne

Utility Warehouse 1 star review on 24th September 2024

Leyens Paul

Utility Warehouse 1 star review on 1st September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I signed up with Utility Warehouse just before the energy price cat effective 01 January 2025. Firstly the unit rates for gas and electricity are excellent, and the standing charges c. 20% lower than my previous provider. My broadband despite an engineer shoddy workmanship was sorted just after Christmas and is working well and with my mobile and broadband I'm saving c. 400 pounds per year just on mobile and broadband. That's the positives. Their billing is atrocious. My transferred meter readings for electricity were wrong when they issued their first bill, and although UW were very responsive to my query confirming they will suspend my direct debit payment for the first bill, they still messed up the correcting bill. Being an accountant used to billing and contract compliance this kind of thing is right in my wheel house and I won't let UW get away with it. They are regulated by OFGEM and FCA and they have a legal duty of care to their customers. If anyone reading this has cause to speak to UW about any issues regarding erroneous billing, when you get through, tell the representative that you want to record the call (even if you aren't) and ask them if they are happy to continue. (They are unlikely to refuse after all as you are a customer and will record their call with you if they had to contact you).”

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Posted 3 weeks ago

“I have been a customer of UW for over 25 years ,never had any complaints . Appox 2 years ago my smart meter went wrong I e-mailed UW about it, but it was a first generation meter and none avaiable, 2 years later and 5 e-mails later there are still none available and none to replace it with, MY advice Dont have one of their SMART METERS”

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Posted 1 year ago

“For several years after joining UW, I was more than satisfied with their service. All bills in one place, always able to speak to someone directly for any issue, and promptly resolved. Alas, all good things come to an end.. at the end of last year I took out their Boiler & Home insurance to my regret. It took me months, literally to be able to contact anyone to book a boiler service, and always unable to speak to anyone, emails, go unanswered. Last week I had an emergency, which left me without heating, hot water, landline phone, WiFi and dead sockets unable to charge mobile, same story. I ended calling out an independent electrician at midnight (at a cost of £165) with the last bit of battery on my phone. He came, checked, identified the issue and advised me to keep a number of fuses off to prevent further blackout until my insurance electrician came in the morning. No one from UW called until I raised complaints mid morning, eventually someone turned up at 9pm and stood there staring at the boiler completely blank, no check, not a look at the fusebox or equipment. Fiddled with a connection and re wired it and left. Electricity worked for a few hours and again off. All weekend left now without heating, hot water etc.. they now will send someone tomorrow late evening. Absolutely appaling, they shouldn't be allowed to do business, at least the Insurance division.”

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Posted 2 years ago

“Fine all the whole time we were with them, leaving was a different matter! Too many departments and too many conflicting answers. Spoke to 4 different people to can cancel phone SIM after I had already been told it was already cancelled”

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Posted 4 years ago

Utility Warehouse is rated 1.5 based on 464 reviews