50five UK Ltd Reviews

Name: 50five UK Ltd
Address: Unit 3B Broom Business Park, Bridge Way, Chesterfield
Rating: 3.24

3.2 Rating 168 Reviews

52 %

of reviewers recommend 50five UK Ltd

Company Reviews

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Metrics

3.2

Based on 168 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0800 612 5050

Email:

sales@50five.co.uk

Location:

Unit 3B Broom Business Park, Bridge Way
Chesterfield
S41 9QG

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50five UK Ltd 5 star review on 10th April 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect Choice, Perfect Work”

Helpful Report

Posted 7 years ago

“made my home much easier,cheaper & a nicer place to be.It is simple to control my c.h & h.w,also the workers were very pleasant & helpful & understanding,they explained how everything worked,then also tidied up the mess.10/10”

Helpful Report

Posted 7 years ago

“Tried to get my boiler serviced and kept ringing to book a time and was constantly given an excuse and told i would get a call back which never happened. Finally no one even answered the phone. Went somewhere else and got the job done straight away.”

Helpful Report

Posted 7 years ago

“ValleyHeating Services Limited is a good company First class heating company. I will recommend the brilliant any household for central heating system. Bravo and thank you so much for your reliability. Ernest Ofori Attah.”

Helpful Report

Posted 7 years ago

“Awful service, would never use the company again and would advise that no one else do so. Many problems, some still outstanding but they don't answer the phones, impossible to contact and don't return calls. Was left without any heat for a week over the winter and still without the correct paperwork but given up trying to get a response. Terrible, unprofessional company.”

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Posted 7 years ago

“Excellent sevice”

Helpful Report

Posted 7 years ago

“I have tried to arrange my first year service with your company and on three arranged dates the engineer has not turned up and for the most part I have been left here waiting until late afternoon until I finally contacted your office. On the third occasion I did find out by lunchtime that the engineer wasn't going to get here. I have now put three days aside out of my busy schedule for this. I have written to the Managing director and had no reply and have have asked to be put through to customer services who were allegedly busy. They were contacted by one of your employees to contact me but nothing. No reply from your MD and no contact with your customer services/complaints department. My fourth day is booked for the service. I don't hold out any hopes of someone turning up!!! What more can I say. Totally frustrated and very annoyed that the engineer has ben unable to attend on the dates scheduled. apparently your company said he wasn't answering to their calls. I cannot believe e that someone working in this situation didn't have a mobile contact. What would have happened in an emergency situation Am considering going on social media to talk about my experience.”

Helpful Report

Posted 7 years ago

“The engineers came on time, they installed very quickly and no problems have been received from the installation.”

Helpful Report

Posted 7 years ago

“Cannot fault the onsite work, the installation of our boiler went very well and generally the office people I rang at VHS for help and advice were very accommodating. They were keen to help and listened to the problems and tried to find solutions. However, When payment was due I found that the invoice was incorrect as it did not reflect the deposit I had paid. I was told a new one would be emailed to me, it never arrived. I did the calculations myself and paid what was owed. With the boiler warranty, I was told it would be for 10 years (certain conditions applying) and when I applied to Vaillant ( boiler manufacturer) for it, I was told it was only 5 years. When I rang VHS I was told that they would speak to Vaillant and would eventually receive the warranty. I am still waiting, this was over two months ago. After the boiler was installed, the water pressure for the shower was very poor. Upon contacting VHS, I was put through to an 'engineer' who stated this was a common problem and that it was the fault of the system in the house and we would need to buy a special combi shower mixer. If I wanted someone from VHS to come out to check the system, I would be charged and would have to wait at least a week. It turned out to be a simple blockage in the water pipes, which my next door neighbour resolved for me. Pressure is now better than before the new boiler. Then certain parts of the system began to leak because of the increased pressure, one radiator valve and the shower mixer unit. Luckily the property is about to undergo a renovation, otherwise I would be looking at having some major work done in the bathroom. All I can say here is that this must be quite common for older systems and VHS should, in my opinion, make householders aware that this may happen. I am still waiting for my boiler warranty!”

Helpful Report

Posted 7 years ago

“communication very poor canceled appointments without telling me,twice not a smooth installation not happy”

Helpful Report

Posted 7 years ago

“VHS provided a first class product (Vaillant Eco TEC Pro 30 boiler) which was fitted by two very polite and professional fitters. All at an extremely competative price and on time. No hesitation in recommending this company after the service we received.”

Helpful Report

Posted 7 years ago

“the work was done in a day and was left clean and tidy”

Helpful Report

Posted 7 years ago

“I had a complete central heating system installed by VHS - can't fault the work, the communication was very good especially the surveyor. The work was done with a minimum of fuss, very professional, very clean work. Would definately recommend Valley Heating”

Helpful Report

Posted 7 years ago

“Very efficient service and very competent and efficient fitters.”

Helpful Report

Posted 7 years ago

“The installation was fine an independent engineers did it and all was good. Problem has been with there ongoing service, you just simply can't get hold of them. We have an issue wit the remote thermostat coming on at all different times even when reprogrammed it comes on at 2am then not at all. Yo can't get hold of anyone on the service line sales answer (surprise surprise!!) but when they say service will call you, you hear nothing. Chased up and got the same scenario, I am looking at getting out of the contract as I believe they must be breaching certainly the service element.”

Helpful Report

Posted 7 years ago

“Very poor customer service, made 4, yes 4 appointments for them to come and service the boiler they fitted. Each time a no show, they didn't have the common decency to call and say they weren't coming - just didn't turn up.”

Helpful Report

Posted 7 years ago

“Communication very poor. Failure to return my calls on multiple occasions. Lack of professionalism and courtesy shown by telephone staff. Gas engineer installation were very good”

Helpful Report

Posted 7 years ago

“We have been very happy with the service provided by Valley Heating Services.”

Helpful Report

Posted 7 years ago

“They did the job what I paid for”

Helpful Report

Posted 7 years ago

“New boiler fitted and functional is good time as proposed and quoted”

Helpful Report

Posted 7 years ago

50five UK Ltd is rated 3.2 based on 168 reviews