“STILL WAITING ON AN ORDER I PLACED ON 24/05/2015 MY ACCOUNT IS SHOWING IT IS WAS READY FOR TO BE DISPATCHED,THAN IT WAS SHOWING ORDER DELAY AND IS ON PRIORITY . NOW SHOWING STILL AWAITING TO BE DISPATCHED ASAP TODAY IS 10/06/2015 I SPOKE WITH THE CUSTOMER SERVICE AND THEY ARE JUST READING ME BACK MY THE SAME STATUS ON MY ACCOUNT.MY ORDER NO 755524”
Dear Syedul,
We would like to express our sincere apologies for the inconvenience caused by the delay on the order 755524.
Checking on the order's current status, we were recently informed by the relevant team that there were issues with the supplier for the item - the stocks did not reach our warehouse on time, thus the delay on the order's dispatch. Rest assured that we are constantly following-up with them for an immediate resolution and have the item ready for dispatch as soon as possible.
One of our agents will be contacting you for an update on the status as soon as there are developments on the matter.
Many thanks for your patience and kind understanding.
“This is the second request for a review for this company I have had today, yet I am still awaiting the order to be delivered, which has not been despite me contacting Value Basket about where my order is. I was told via an e-mail on the 22nd May that my order has been processed quicker and that it would be with me soon, yet it is now the 29th May and despite the bank holiday and the fact that Value Basket must think my order has been received I have nothing. So until i receive the order I placed my rating for this company is Very Poor”
Dear Ian,
We would like to express our sincere apologies for the inconvenience caused by the delay on the order.
Although the item was dispatched from our warehouse on time, the unfortunate event of the shipment being held at customs has caused delay on the completion of the delivery process. Rest assured that our relevant teams are looking into the matter to avoid this from happening again.
Checking on the order and the tracking ID, it shows that the parcel has just recently been delivered to the specified address.
Please do not hesitate to contact us for any further concerns.
Dear Steve,
We would like to express our sincere apologies for the inconvenience caused by the delay on the order.
Although the item was dispatched from our warehouse on time, the unfortunate event of the shipment being held at customs has caused delay on the completion of the delivery process. Rest assured that our relevant teams are looking into the matter to avoid this from happening again.
Checking on the order and the tracking ID, it shows that the parcel is currently with the courier, they will be contacting you for the final delivery arrangements.
Please do not hesitate to contact us for any further concerns.
Dear Ales,
We apologise for the inconvenience you have experienced with us.
The delivery fee on the order was charged when the order was placed, this is due mainly to certain locations and our agreement with the partnered courier company. You may refer to our Shipping Information page for this. Rest assured that this is being reviewed and we are working on improving delivery times and arrangements. As for the order, it shows to have been shipped and picked up on 27 May.
Many thanks for your patience with us. Please do not hesitate to contact us for any further queries.
Dear Gary,
We would like to express our sincere apologies for the inconvenience caused by the delay on the order.
Rest assured that we are working on better-improving delivery times for parcels, as well as consult with our partnered courier company. Please be informed that shipping and delivery times for items are provided on the website for further reference. As these items are globally sourced, thus dispatched from various locations, some items may have different shipping/dispatch times.
Many thanks for your patience and kind understanding.
“Very poor checkout service. Site does not give you option to choose delivery methods and dates until you pay for item.
Secondly customer service is so poor, different versions from different agents about how and when I will get a refund for a returned item.
It also takes forever for your calls to get answered.
Yes the items are cheaper than what the recommended retail price is but I would rather go with the convenience and confidence I have in a purchase from a High Street store rather than use ValueBasket.
I will not be using site again”
Dear Efretuei,
We would like to extend our sincere apologies for the inconvenience you have experienced with the order.
For the delivery, we have taken note of your comment and will forward to our management for consideration. As for the type of service rendered, please do accept our sincere apologies. We will review current procedures and protocols with the relevant agents, to make sure that appropriate and accurate information is provided when handling queries. Unfortunately, there were also technical issues with the phone lines recently, which may have been a factor as well.
These issues are being reviewed and closely monitored, with appropriate measures being undertaken.
We appreciate your kind understanding and patience with us. Please do not hesitate to contact us right away for any further concerns.
“When I ordered off the website I was told I would receive a confirmation email - never received.
Ordered weeks ago but still not delivered although received an email yesterday (8 May) saying the courier company had it for delivery.
Email gave a link to courier company's tracking website but unable to open
VERY POOR”
Dear Mike,
First of all, we would like to express our sincere apologies for the inconvenience caused by the delays.
Whilst the item was dispatched from our warehouse on time, the unfortunate event of the shipment being held at customs has caused delay on the completion of the delivery process. Rest assured that our relevant teams are looking into the matter to avoid this from happening again.
Checking on the order and the tracking ID, it shows that the parcel has finally been delivered to the specified address.
Please do not hesitate to contact us for any further concerns.
“The delivery is one of the most important step when you by something, and I even understand when we have a bank holiday in the middle, but take 7 days just on the delivery and 2 days preparing the package to be send, for me is unacceptable. I don't think that I will place any other order again with value basket.”
Dear Edgar,
We would like to express our sincere apologies for the inconvenience you have experienced.
Although the order was processed and dispatched from our warehouse on time, there was a delay on the shipment from reaching the courier's delivery depot. Thus, delivery was not completed within the expected time frame. Rest assured that we are looking into these issues, along with the partner shipping company, to avoid any further delays.
We appreciate your patience with us and kind understanding on the matter. Please do not hesitate to contact us for any further concerns.
“The costumer service is horrible, first of all they never get the phone (30m on the phone) on top of that they lost my phone, and after a week and a half I needed to chase them to finally got the phone. BAD management! #”
Dear Virginia,
We would like to apologise for the inconvenience you have experienced with the order and the trouble you had gone through.
Rest assured that communications made in regards to this order are being reviewed for internal checks and improvements.
As for the delay on the delivery, we are checking on the issues that may have caused this, along with the relevant dispatch teams and shipping company. The order was indeed shipped on time, but there seems to be a delay on the shipment reaching the courier's delivery depot.
Many thanks for your patience and kind understanding on this matter. Please do not hesitate to contact us for any further concerns.
Dear Alison,
Our sincere apologies for the inconvenience caused by the delay on the order's delivery.
After the order was dispatched from our warehouse, on its way to the courier's delivery depot, shipment was put on hold by customs, thus delaying the courier's handling of the parcel. Rest assured that we have been updated by the relevant teams handling the matter and the shipping company that the shipment will be released soon.
Once the parcel is released and ready for delivery, the courier will be contacting you for the final delivery details confirmation.
We appreciate your patience with us and kind understanding on the matter.
“I bought a birthday present for a friend with 11 days to spare. Your website said present would be delivered in time. It hasn't arrived, despite you saying it was shipped a week ago. Your customer services never answer the phone - I have been on hold for over 15 minutes before giving up. I will not be using you again.”
Dear Giles,
First of all, our sincere apologies for the inconvenience caused by the delay on the order's delivery.
Although the order was dispatched from our warehouse on time, there was an unfortunate delay with the shipment as it made its way to the courier's delivery depot. The shipment was put on hold by customs. Rest assured, however, that the relevant teams and shipping company are addressing the matter and have advised that the shipment will be released very soon.
Once the parcel is ready for the delivery, the courier will be contacting you for the final delivery details confirmation.
Many thanks for your patience with us and kind understanding.
“Ordered a phone on April 13th and I am writing this on the 24th of April after receiving an email asking for feedback. I have not yet received the product and have contacted value basket to try and track my delivery after concerns had been raised when I was told the phone would be delivered no later than 8 days after purchase and the courier service being used havent even been sent a product
Not happy at all with the service I have revived”
Dear Jordan
We understand the frustration and concerns on the delay of the order's delivery, and we would like to express our sincere apologies for this.
The order was dispatched from our warehouse on time. Unfortunately, the shipment on which the parcel was sent through, going to the courier's delivery depot, was put on hold with customs. Rest assured, however, that the relevant teams are handling the matter, along with the shipping company handling the shipment. We were informed that these will be released very soon.
Once the parcel is ready for delivery, the courier will be contacting you for the final delivery details confirmation.
Many thanks for your patience with us and kind understanding on this unforeseen event.
“You are asking for review? ?how can I give review now last week I ordered a Samsung galaxy s5 and still waiting for the delivery. Very very very bad service I never seen. No updates no email of the process and even unable to track the order.”
Dear Jothis,
We would like to express our sincere apologies for the delays on the order's delivery.
The order was dispatched from our warehouse on time, unfortunately, the shipment on which the parcel was shipped was put on hold by customs. Rest assured that our relevant teams are handling the matter, along with the shipping company handling the shipment.
Once the parcel has been released and ready for the delivery, the courier will be contacting you right away to confirm the final delivery details.
We appreciate your patience and kind understanding on the matter, as we resolve this unforeseen issue, as soon as possible.
“You are asking for review? ?how can I give review now last week I ordered a Samsung galaxy s5 and still waiting for the delivery. Very very very bad service I never seen. No updates no email of the process and even unable to track the order.”
Dear Jothis,
We would like to express our sincere apologies for the delays on the order's delivery.
The order was dispatched from our warehouse on time, unfortunately, the shipment on which the parcel was shipped was put on hold by customs. Rest assured that our relevant teams are handling the matter, along with the shipping company handling the shipment.
Once the parcel has been released and ready for the delivery, the courier will be contacting you right away to confirm the final delivery details.
We appreciate your patience and kind understanding on the matter, as we resolve this unforeseen issue, as soon as possible.
Dear Eric,
We would like to express our sincere apologies for the inconvenience caused by the delays.
The order was dispatched from our warehouse on time. Unfortunately, the shipment on which the parcel was included, was put on hold with customs, thus delaying the courier from receiving the parcel. Rest assured that we are in constant contact with the relevant teams handling the matter, as well as the responsible courier handling the shipment.
Once the parcel is received by the courier and ready for the delivery, you will be contacted to confirm final delivery details.
We appreciate your patience with us and kind understanding on the unforeseen issue.
“I have not recieved my goods even though i have had an email saying it was shipped early and the cheek to now send me two surveys asking how good you were. Very unsatisfied.”
Dear Debra,
We would like to express our sincere apologies for the inconvenience caused by the delay.
Checking on the order's status, it shows to have been dispatched on time from our warehouse, however, the shipment on which the parcel was sent with, going to the courier's delivery depot, was put on hold by customs. Rest assured that our relevant teams, along with the courier handling the shipment, are addressing the matter.
Once the parcel is ready for delivery, the courier will be contacting you right away for the final delivery details confirmation.
We appreciate your kind understanding and patience with us on this unforeseen event.
“Where to start.. Living in Ireland I purchased a camera from valuebasket´s UK store. They had like 8 of them in stock and since it´s a professional one they don´t sell in big numbers. 10 days after paying for the camera the parcel was not even handed over to the courier which I contacted today. When I contacted valuebasket they said it was given to courier 5 days ago and its "on the way" and is DPD´s fault as they probably failed to scan the parcel they said - which I find hard to believe as I know how perfect DPD is and it never takes more then 2 days from UK to ROI. Needless to say that valuebasket customer service line staff are not very polite, professional or even helpful. I will refrain from ordering anything off them in future as quality of their services and speed of delivery is ridiculously low. It´s been 10 days today and I can only guess how many days will I have to wait for my camera or at least till it´s actually shipped. This experience left me very disappointed.”
Dear Michael,
First of all, our sincere apologies for the inconvenience caused by the delay on the order's delivery.
Checking on the order's status, it shows that, although it was dispatched from our warehouse on time, there were unfortunate delays when the parcel was shipped to the courier's delivery depot. The shipment with the parcel was put on hold by customs, thus delaying the courier from receiving the parcel. Rest assured that we are communicating with the courier handling such shipment, as well as the relevant teams handling the matter.
Once the parcel has been released and is ready for delivery, you will be contacted once again by the courier for the final delivery details confirmation.
Please do not hesitate to contact us right away for any further queries or concerns about the order.
“I have been messed about with by this company for over a month. I have neither my goods or my money returned. I have phoned, emailed and spent lots of my time trying to get my order or money back. This is the worst company I have ever dealt with. Now instructing card issuer to retrieve my money. DO BUY FROM. Save yourself time and money!!!!!”
Dear Darren,
We would like to express our sincerest apologies for the inconvenience and excessive delays that this order has gone through as well as the inconvenience with the current wait on the investigations.
Rest assured that we are constantly following-up with the courier company, as well as the relevant teams, for any update on the parcel and to have the appropriate resolution for this case.
Many thanks for your kind understanding and patience with us.
“Unfortunately I made an order with this fraud site. I have spent 300 pounds for a camera, and I didn t recente notting ve request my money back, and i ve spoken with the Police. Now i ve to see if i Will received my money back. Don t use this site for nothng. Is Just a fraud”
Dear Federico,
First of all, our sincere apologies for the delay and the inconvenience caused.
Checking on the order's history, it shows that, as the parcel was being delivered, a request for cancellation was received. As the parcel was already handled by the courier, we were not able to stop the delivery on time. We were informed by the courier that the parcel was received. One of our agents has provided a proof of the delivery made.
Please do not hesitate to contact us right away, for any further concerns.
Dear John,
First of all, our sincere apologies for the inconvenience caused by the order's delayed delivery.
Checking on the order, it shows to have been dispatched on a timely manner. Unfortunately, there was a delay on the transit where the shipment was not immediately received by the courier's delivery depot. We understand the frustration and concerns with long wait. Rest assured that we are working with the courier company to avoid such delays in the future.
At the moment, the tracking ID for the parcel shows to have been delivered to the specified delivery address on the 8th April.
Many thanks for your patience with us and kind understanding.
