“Ordering was very easy, but was not informed that delivery would be from outside of the Uk. I felt that delivery time was shocking and the tracking system did not move for 3 days.
Excellent price on the item but would be reluctant to use again.”
Dear Gerald,
We would like to express our sincere apologies for the inconvenience.
Checking on the order, it shows to have been dispatched for delivery on 25-Jul, on the way to the courier's delivery depot. There seems to be some delay on the shipment reaching this, as deliveries are usually completed within just a few days after dispatch. Rest assured that we will be checking with the relevant dispatch and shipping team on this matter. As for the order, we can confirm that it has been delivered on 3-July.
Please note, also, that products on the website are sourced globally and are shipped to your location. Because of this, delivery times for items would vary. Rest assured, however, that these items are still compatible for use in your location. These details are also provided on the website's conditions page.
Many thanks for your patience. For any further issues, please do not hesitate to contact us right away.
“I found it very difficult to understand what the person was saying and I didn't actually get the answers I wanted. I ordered an iPad on 21st june and was told delivery would be 5-8 working days. It has been 9 days already and apparently it is still not with the courier. I am anxious to receive it ASAP as I bought it to take on a writing holiday leaving July 10th. I still have no definite idea when it will arrive. Not a happy customer at all.”
Dear Tara,
We would like to apologise for the inconvenience experienced with the order. Rest assured that we have noted this case and will be following-up with the relevant teams.
The order was shipped out from our warehouse on 25-June, on the way to the courier's delivery depot. This would normally take just a few days to complete, however, it seems that the shipment has taken longer than usual. As of this writing, we were advised that the parcel has arrived at the location of the courier's depot. Courier should be updating their records within the next day. Once they have done this and are ready to set out the parcel for final delivery, they will be contacting you to confirm address details.
Many thanks for your patience with us. Please don't hesitate to contact us for any further concerns on the order.
“Ridiculously slow delivery. I bought a camera from value basket as they showed a UK warehouse and 4 in stock when I ordered. Delivery quoted as 6-8 days. On day 2 I got a message saying I'd been upgraded to priority delivery so expected it sooner. The carrier eventually received it from value basket on day 9 and because it's Thursday are quoting delivery after the weekend- 4 days time! Do they really have a UK presence with stock or has this been imported? I'll be interested to see if it has a UK warranty when it eventually arrives!”
Dear Colin,
First of all, we would like to express our sincere apologies for the inconvenience caused by the delays.
Whilst the item was dispatched from our warehouse on time, the unfortunate event of the shipment being held at customs has caused delay on the completion of the delivery process. Rest assured that our relevant teams are looking into the matter to avoid this from happening again.
Checking on the order and the tracking ID, it shows that the parcel is currently with the courier. They will be contacting you soon for the final delivery arrangements.
As for warranty, all products are covered by our in-house warranty services for 36 months.
Many thanks for your patience and kind understanding. Please do not hesitate to contact us for any further concerns.
“An order was placed on the 12th June 2015 for a not inexpensive camera, a delivery date was promised for the 23rd June 2015, I waited in all day for the package which never arrived. When I asked by email for confirmation of a new delivery date I was fobbed off with an apology but not a confirmation as requested. On the 24th June 2015 I sent an email specifically asking for a delivery date as I would need to arrange for somebody to be at the delivery address to sign for it...as yet I have had no reply. You have had my money now for 2 weeks and I have absolutely nothing to show for it, so to say I am disappointed is an understatement.”
Dear Ana,
We would like to express our sincere apologies for the inconvenience caused by the delay on the order.
Whilst the item was dispatched from our warehouse on time, the unfortunate event of the shipment being held at customs has caused delay on the completion of the delivery process. Rest assured that our relevant teams are looking into the matter to avoid this from happening again.
Checking on the order and the tracking ID, it shows that the parcel has finally been delivered to the specified address on 26-June.
Many thanks for your patience and kind understanding. Please do not hesitate to contact us for any further concerns.
“Delivery is very slow, I still haven't received my phone after 10 days. DPD couriers give very little information. I stayed in for two days 23rd, 24th June. What a waste. The more I think about it the more I get annoyed.”
Dear Lee,
We would like to express our sincere apologies for the inconvenience that you have experienced with the order.
Whilst the item was dispatched from our warehouse on time, the unfortunate event of the shipment being held at customs has caused delay on the completion of the delivery process. Rest assured that our relevant teams are looking into the matter to avoid this from happening again.
Checking on the order and the tracking ID, it shows that the parcel has finally been delivered to the specified address on 26-June.
Many thanks for your patience and kind understanding. Please do not hesitate to contact us for any further concerns.
“I am disgusted at the poor quality of the phone. I had to send it back it went all the way to hong kong and it still doesn't work. I paid £349.00 for this phone it isn;t of merchantable quality, I bought it 5 months ago, and haven't had any joy out of it. I try phoning cant get hold of any one complete waste of time. Not impressed with your company at all.”
Dear Janet,
We would like to extend our sincere apologies for the inconvenience experienced with the order.
As we review the latest record, it shows that the device was received for assessment and repairs on 24-April. However, as the RMA team had checked and could not replicate the fault reported, the item was returned.
As it is now reported to be faulty again, or still faulty, we would like to further investigate on the matter. We will have an agent contact you shortly to request for further details on the item's issues and arrange for an appropriate resolution on the matter.
Please do not hesitate to contact us for any further concerns or issues.
“Not recommended. 14 days money back guarantee doesn't mean you will get them! Ordered nikon d5300 camera - box was opened without instruction inside, lenses box without any sign. Would send back - they don't give the address for refund. Now is involved my bank in this case. If they will not take item back- will send camera to Nikon for expertise - don' t thinking it is new and original. I paid 459.99£ for headache for next 3-5 months !”
Dear Alesja,
We would like to extend our sincere apologies for the inconvenience experienced with the order.
First of all, please be assured that products delivered are genuine, brand-new products. However, as we are also concerned about the item you received, we wish to pursue and investigate on the matter further. We have requested our agents to follow-up on the matter.
For any further concerns, please do not hesitate to contact us right away.
“I have decided to give Normal, but it can be much better if the buyer have more information regarding time scale for the delivery and the item location. This way it does not cause for concern as and when read other negative reviews from others. I was very pleased to see my item after 8days due to unaware of the delivery period. This the reason for any buyer to cause anxiety.
I have purchased Canon EOS 700D DSLR Camera with 18-55mm IS STM Lens Kit
is the present for my grand daughter's birthday and it will be open on Saturday 20th June until then I can't comments on the item as it is still sealed.
I hope you may be able to improve your services and best of luck for your business.
Thank you.”
Dear Lee,
We appreciate receiving feedback on customers experience with the website, thank you for sharing yours.
Checking on the order, it shows that this has been delivered on 15-June, which is within the delivery timeframe provided on the order confirmation email, which would be 9-15 business days. We understand that this could still be improved, and we are working on improving such delivery times and avoid any issues that may cause delays.
Please do not hesitate to contact us for any further concerns.
“Value basket:
+
Website easy to use
Simple ordering system
Plenty of info on products
-
Delivery options not clear
Delivery timescales unclear
Company uses DPD couriers which were useless
Item did not arrive at agreed booked time offered by courier
Courier company blamed supplier and vice versa”
Dear Robert,
We appreciate receiving feedback on your experience with the website. Thank you for your comments, rest assured that we have noted these and are forwarding to management for consideration.
We have also noted your feedback on the trouble experienced with the delivery of the order - we are checking on this with the courier company and are reviewing procedures followed.
Many thanks for your patience and kind understanding. Please do not hesitate to contact us for any further concerns.
“After 10 working days of my purchase I still waiting the delivery and from value basket I don't know when I m going to receive it. Apparently was shipped to a small company of courier that as they told me are not responsible of delivery failed.”
Dear Roberto,
We would like to extend our sincere apologies for the inconvenience that the delayed delivery has caused you.
Rest assured that we are following-up with the relevant team and the courier to complete the delivery as soon as possible. Courier has confirmed there was internal miscommunication with regards to the handling of the parcel and that they are now addressing this.
We can also assure you that such a delay and these issues encountered are not the norms for our deliveries.
Please do not hesitate to contact us for any further concerns or issues with the parcel.
“I have had emails advising me that the item has been dispatched and telling me how to track but the links do not seem to work and I cannot find out where my £269.99 camera actually is.
It is about 2 weeks since I ordered it and, even if the camera does arrive safely, I will not be using Value Basket again, no matter how competitive their price might be.”
Dear Michael,
We would like to express our sincere apologies for the inconvenience caused by the delay on the order.
Although the item was dispatched from our warehouse on time, there was an unfortunate delay on the shipment as it was on the way to the courier's delivery depot. This shipment was put on hold with customs. Rest assured that our relevant teams and the shipping company are handling the matter. As of the latest update, we were advised that the shipment had been released and will be arriving at the courier's depot. They will be contacting you for the final delivery details confirmation very soon.
As for tracking your order, you may use the "My Accounts" page on the confirmation email or the shipping confirmation email (sent when the order was dispatched). Tracking ID provided by the courier, may also be used to track the parcel's status.
We appreciate your patience with us and kind understanding on the matter. Please do not hesitate to contact us for any further concerns.
“Whilst the camera price was the best around and we are happy with the product - The 'Poor' rating is because once we placed the order we had absolutely no contact re order confirmation [checked junk email too] even after we phoned and told it could take 24 hours to be confirmed. Website said dispatch 1-3 days so after a week and it hadn’t arrived we contacted them to cancel the order to be told is was out for delivery - no prior notice or arrangement. We said we wanted to cancel as not confident in the company and even though their inefficiency was our reason to cancel , we would be charged £25 'restocking' fee - what the hell is THAT all about? Oh after I strongly protested one guy on the phone said we wouldn't be charged and he would interrupt the delivery process if I sent him an email, which I did.
Loads of emails came in once the word 'cancel' was mentioned'.
Feeling a bit bullied into accepting it, we took delivery - sure the camera is all fine but that is overshadowed by the attitude of the company - so won't be buying from this company again. All this could have been avoided if they only kept us informed at the start.”
Dear Mandy,
We would like to express our apologies for the inconvenience that you have experienced with the order.
Checking on the status in the system, it shows that the order was processed and dispatched 2 days after order was received, and delivered within the timeframe specified on the order confirmation page and email confirmation sent,.
Please note that, as the order was dispatched and on its way for delivery, cancellations will be charged to a restocking fee, as resources have been used to deliver the order. You may refer to the website's terms and conditions page for reference.
Many thanks for your patience with us and kind understanding. Hopefully this clears up your questions regarding the issues encountered. Please do not hesitate to contact us for any further queries.
Dear James,
We would like to extend our sincere apologies for the late delivery of the order and the inconvenience that this has further caused you.
The parcel was shipped out from one of our warehouse on time, however, due to the shipment being put on hold with customs, delivery was delayed unexpectedly. As of the latest update, the shipment had been released and had made its way to the courier's delivery depot. They will be contacting you very soon for final delivery arrangements.
We appreciate your patience and kind understanding on the matter. Please do not hesitate to contact us for any further assistance required.
“I am extremely disappointed in the quality of your delivery service. We are going on holiday on 15th June and I thought I had given my order in plenty of time to receive the camera before we went away. Despite receiving an e.mail from Value Basket on 4th June 2015 saying that the product had been sent to the courier for delivery there is still no sign of it being delivered. Shall not shop with them again!”
Dear David,
We would like to extend our sincere apologies for the inconvenience caused by the late delivery of the order.
Rest assured that we are following-up with the courier for updates on the parcel's whereabouts and the confirmation on the status of the request for delivery.
Although the dispatch was made on time, there was an unforeseen delay due to the shipment being on hold with customs. This has been recently released and should be with the courier. They will be contacting you for the final delivery arrangements very soon.
Many thanks for your patience and kind understanding.
Dear Martin,
We would like to express our sincere apologies for the inconvenience caused by the delay on the order.
Although the item was dispatched from our warehouse on time, there was an unfortunate delay on the shipment as it was on the way to the courier's delivery depot. This shipment was put on hold with customs. Rest assured that our relevant teams and the shipping company are handling the matter. As of the latest update, we were advised that this shipment has been released and will be arriving at the courier's depot. They will be contacting you for the final delivery details confirmation very soon.
We appreciate your patience with us and kind understanding on the matter. Please do not hesitate to contact us for any further concerns.
“STILL WAITING ON AN ORDER I PLACED ON 24/05/2015 MY ACCOUNT IS SHOWING IT IS WAS READY FOR TO BE DISPATCHED,THAN IT WAS SHOWING ORDER DELAY AND IS ON PRIORITY . NOW SHOWING STILL AWAITING TO BE DISPATCHED ASAP TODAY IS 10/06/2015 I SPOKE WITH THE CUSTOMER SERVICE AND THEY ARE JUST READING ME BACK MY THE SAME STATUS ON MY ACCOUNT.MY ORDER NO 755524”
Dear Syedul,
We would like to express our sincere apologies for the inconvenience caused by the delay on the order 755524.
Checking on the order's current status, we were recently informed by the relevant team that there were issues with the supplier for the item - the stocks did not reach our warehouse on time, thus the delay on the order's dispatch. Rest assured that we are constantly following-up with them for an immediate resolution and have the item ready for dispatch as soon as possible.
One of our agents will be contacting you for an update on the status as soon as there are developments on the matter.
Many thanks for your patience and kind understanding.
“Ordered a Samsung Galaxy Tablet which was in stock on the face of it looked good, reasonable price and free delivery. I received a confirmation of the order and a notification that the order was being processed and I could expect shipment in the next 9-15 days. I immediately got back to Value basket asking for express delivery but got nothing back for a couple of days by which time I'd tried to cancel the order as I could have got the same product for a similar price on an overnight delivery.
Communication is awful, I did get notification in the end that they had accelerated the process but it still took over 9 days to arrive. I then got told if I wanted to cancel the order I could just refuse to accept delivery, after all the aggravation I thought I would accept the delivery and I'm please with the tablet. Just hope it doesn't go wrong.
The other problem is they don't give you a proper invoice so you can't claim the vat back for business. Apart from those issues, fine.”
Dear Nick,
First of all, we would like to express our sincere apologies for the inconvenience experienced with the order.
Checking on the order, it shows to have been dispatched quite later than originally scheduled, which caused the delivery completion to be delayed. We were informed that this was due to the high volume of orders that the dispatch team had to process and handle, which had some of the order's shipment to be delayed. Rest assured that we are addressing these issues and are working on improving these.
Many thanks for your patience with us and kind understanding.
“This is the second request for a review for this company I have had today, yet I am still awaiting the order to be delivered, which has not been despite me contacting Value Basket about where my order is. I was told via an e-mail on the 22nd May that my order has been processed quicker and that it would be with me soon, yet it is now the 29th May and despite the bank holiday and the fact that Value Basket must think my order has been received I have nothing. So until i receive the order I placed my rating for this company is Very Poor”
Dear Ian,
We would like to express our sincere apologies for the inconvenience caused by the delay on the order.
Although the item was dispatched from our warehouse on time, the unfortunate event of the shipment being held at customs has caused delay on the completion of the delivery process. Rest assured that our relevant teams are looking into the matter to avoid this from happening again.
Checking on the order and the tracking ID, it shows that the parcel has just recently been delivered to the specified address.
Please do not hesitate to contact us for any further concerns.
“Not fast enough service, not clearly told that it takes 8 days before it is processed then delivered. How long does it take to deliver a phone. Haven't even got the phone yet after order was placed 19/20th May. Very dissapointed. Spent money telephoning Valuebasket and DPD.”
Dear Shirley,
First of all, we would like to express our sincere apologies for the inconvenience caused by the delays.
Whilst the item was dispatched from our warehouse on time, the unfortunate event of the shipment being held at customs has caused delay on the completion of the delivery process. Rest assured that our relevant teams are looking into the matter to avoid this from happening again.
Checking on the order and the tracking ID, it shows that the parcel has just recently been delivered to the specified address.
Please do not hesitate to contact us for any further concerns.
