Van Meuwen Reviews

Name: Van Meuwen
Address: Van Meuwen Customer Servicesc/o Customer Handling AgentAdmail ADM3952Spalding, Lincolnshire
Rating: 1.50

1.5 sterren 163 beoordelingen

12 %

aanbevolen door klanten Van Meuwen

1.5

Sterren op basis van 163 beoordelingen

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 38%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Over Van Meuwen:

Buy cheap flowers, vegetables, fruit, plants and trees in the UK from Van Meuwen. Visit our online store for deals on everything in your garden. Van Meuwen is a well reputed mail order specialist; always make sure that you receive the best quality plants and exciting products at affordable prices. Our products include soft fruit, vegetables plants, fruit trees and potatoes. We provide free growing guides with all varieties.

Bezoek website

Telefoon:

0844 557 1850

Locatie:

Van Meuwen Customer Servicesc/o Customer Handling AgentAdmail ADM3952Spalding
Lincolnshire
PE11 1ZZ

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Van Meuwen 1 star review on 20th June 2020

Anonymous

Anonymous // 01/01/2019

Sorteer op: Meest recent Meest recent Hoogst gewaardeerd Filter: Geen Geen 5 Sterren 4 Sterren 3 Sterren 2 Sterren 1 Sterren behulpzaam

“Sold out of stock product. Waited weeks of emails and phone calls before finally getting refund. AVOID”

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08.08.2017

“i ordered a white agapanthus the first and second arrived damaged because whoever packaged it just bent the flower in half instead of putting it in a bigger box asked for a refund in the end won`t be ordering again”

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14.07.2017

“I placed an order for two Salvia plants on the 11th March 2016. Shortly afterwards I received a letter explaining that there was a problem with stock levels and that there would be a delay in filling the order. Within a week, my order was delivered but as frosts were still being experienced, they were not planted until the end of April. These particular plants were not what I would call 'healthy' and in fact they never showed any signs of growing, never mind flowering. I contacted the company in July to register my disappointment and request any assistance that could be offered. The response was that I would be delivered of two new plants, which arrived in early August. These were much stronger plants and are now settled in my garden. I asked what the charge would be for the new plants and if the old ones should be returned and was assured that there would be no charge at all and there would be no requirement to return the originals This is so different from my experiences with other company's of this nature and Van Meuwen are to be congratulated on offering a very fine service to their customers. Thank you”

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08.08.2016

“LEAFLET: They say OUR 5 STAR GUARNANTEE !!!! That is JOKE Don't buy from them and waste your time, look for a Nursery that offers 30 day back money offer..... I am lucky you can pick up a plant from the Bull Ring Centre outdoor market for £1 or the most you will pay is £3. Try Aldi or Lidl you will be amazed at the plants on offer. A Francis”

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31.07.2016

“Ordered in March and heard nothing until June saying delivery end of June thought this was good as I was going on holiday. came back on 14th and a leaflet was in post? Went online and it said order completed! no sign of plants or delivery. Have tried three times to contact customer care and have received no contact whatsoever. Do not use this company. If I had gone onto this site before I would not have used them.”

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22.06.2016

“Beware of the phone premium rates charged to ask advice what a rip off”

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22.06.2016

“Just received a buddleja I ordered months ago 1st problem was with couriers they use Hermes have no contact details at all for you to arrange a missed delivery pickup hence it took 5 days for me to receive the item which was being transported upside down! So one malformed dehydrated yellowish plant was unpacked whether it survives in the long term who knows. Emailed Van Meuwan with my concerns part from the automated email response no reply whatsoever so safe to say I won't be using them again.”

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22.06.2016

“Bought two standard Magnolias back in February planted as per instructions one is ok but other is dead no signs of life I accept this can happen so I E Mailed three times not even. bothered to reply I think this is very bad service from. a established company and would not use them again”

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08.06.2016

“The WORST plants I have ever received in 15 years of proffesional gardening. How they are continuing to trade in this manner is beyond me. First order, poorly packaged and therefore 60% of stems snapped and the rest bent and in poor condition. Second order, yellow dried out cleomes thin and stunted growth, very poor quality growing. 24 pack rudbeckia had 3 plants with leaves on and the rest had been dead weeks BEFORE they had been sent out. Third order, Not a chance!!! I feel incredibly annoyed that they sent such poor plants and wasted my time on the phone to customer services on hold(25 mins) whilst their automated voice was bragging about their "proffesional hints and tips" that I could get from them on the website. Thanks, but I think I'd rather get advice from my 2 year old.”

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07.06.2016

“I have found Van Meuwen very responsive in dealing with complaints. Like most things it's down to proper communication at both ends. If I'm not happy with a batch of plants they send me them again and they are almost always in better condition.”

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05.06.2016

“I ordered 5 very rare and expensive begonias this year as a treat. I planted them and it turns out that they are the very common cheap ones that you can buy in most shops/ supermarkets. I e-mailed them and to date have never received a reply. I will never buy from them again and would advise everyone else to avoid them too.”

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31.05.2016

“I am afraid I have never been so disappointed as when I saw the state of my tiny dried out gladioli bulbs only to be followed by some tiny plugs Brompton stocks. The worst arrived today more Brompton stocks plugs half were yellow the other half dead or nearly dead. They were dispatched on the 21/4/16 and arrived on the 26/4/16 I have to say I am absolutely disgusted with the quality of your plants and will certainly not be recommending you to anyone. I am sitting waiting for you to answered your phone to customer services.. You say you are very busy I suspect answering calls from other dissatisfied customers. It has NOW BEEN OVER 30 MINUTES.”

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26.04.2016

“I ordered a clematis. Stupidly price I paid for it was more than I would have paid for it had I purchased a significant sized, flowering plant at our local nursery. It was delivered through the postal system in a small, hand held box. The postman shoved it through the cat flap which upset the dog greatly. I now have pathetic looking, broken clematis in some sort of embryonic state and a broken cat flap. Please support your local garden centres instead of using this company.”

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16.04.2016

“They seem to send the email offers after you order your plants and the discount code I had for an order didn't work. So I used a free P&P one which didn't save me as much as the offer code I had emailed them but they took so long to get back to me I ordered the plants to make sure I got them as they sometimes have run out of certain plants . They take ages to respond to emails which I hate. Lots of plants don't state size of plants to be sent out. I only hope all the plants I ordered arrive in descent condition this year.”

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14.04.2016

“Ten pounds for hellebor witer bells in 5cm pot .local garden centre 7.99 in 3 litre pot .this company is a disgrage dont deal with them.”

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13.04.2016

“Poor customer service, unhelpful, plants arrived almost dead. Will not be using this company again.”

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25.03.2016

“Ordered 140 perennial plugs in June to be delivered by the end of August, guess what it's now nearly end of September and just received a letter saying they won't be delivered until end of October (don't hold much hope for even that). Can't be bothered to cancel apparently their complaints line is very very busy.....Mmmmmm”

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24.09.2015

“I've had 4 plants so far from Van Meuwen and all were perfect nothing wrong with any of them all planted and have doubled in size. If you read the description before you buy it tells you when the plants will get to you so there is no point people moaning about plants taking a long time to come. You don't want to wait don't buy from here you can't moan and make excuses that you didn't know the plants took a long time to come when it's on the description.”

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24.09.2015

“I've ordered from them several times over the years; the plants have always arrived within the timeframe and in good condition.”

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07.09.2015

“Order some plants (plugs), arrived on time but were of a very poor standard 4 out of 6 were dead, the other 2 were in very poor condition. Since then only 1 plant has survived. I wrote to customer services, and to date have not received any communication from them. Will not use them again as this is the second lot of plants that have arrived in a poor condition.”

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06.09.2015

Van Meuwen is beoordeeld met 1.5 sterren op basis van 163 beoordelingen