Van Meuwen Reviews

Name: Van Meuwen
Address: Van Meuwen Customer Servicesc/o Customer Handling AgentAdmail ADM3952Spalding, Lincolnshire
Rating: 1.50

1.5 sterren 163 beoordelingen

12 %

aanbevolen door klanten Van Meuwen

1.5

Sterren op basis van 163 beoordelingen

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 38%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Over Van Meuwen:

Buy cheap flowers, vegetables, fruit, plants and trees in the UK from Van Meuwen. Visit our online store for deals on everything in your garden. Van Meuwen is a well reputed mail order specialist; always make sure that you receive the best quality plants and exciting products at affordable prices. Our products include soft fruit, vegetables plants, fruit trees and potatoes. We provide free growing guides with all varieties.

Bezoek website

Telefoon:

0844 557 1850

Locatie:

Van Meuwen Customer Servicesc/o Customer Handling AgentAdmail ADM3952Spalding
Lincolnshire
PE11 1ZZ

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Van Meuwen 1 star review on 20th June 2020

Anonymous

Anonymous // 01/01/2019

Sorteer op: Meest recent Meest recent Hoogst gewaardeerd Filter: Geen Geen 5 Sterren 4 Sterren 3 Sterren 2 Sterren 1 Sterren behulpzaam

“Received my plants today & they were in perfect condition due to the excellent packaging. Judith Neville”

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27.08.2015

“waited two months for order to arrive,when the plants did arrive ,a lot of the leaves had turned yellow, will not be ordering again i would rather pay a bit more in the shops rather than wait this long, and i didnt know until after i had paid that it would take so long. should have read all the reviews first”

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14.08.2015

“Having read this review site immediately after placing my order I anticipated arrival of the consignment with dread. I was therefore delighted that the order arrived when scheduled, well packaged, with plants of good quality. I'm not normally given to "Five Stars", but I found the bulk of the reviews here so mean and small minded that I decided it was about time someone over-compensated somewhat. Well done; I'll be back.”

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05.08.2015

“Cheap especially special offers online or from magazine. Arrive. And will replace if a problem. Very convenient.”

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02.08.2015

“I bought new guinea impatien plug plants in the spring, they arrived in very poor dry condition. Despite imediate potting up and soaking in shaded greenhouse most died. I emailed customer care twice, they responded to say that the customer care was very busy ( no wonder) and they would respond later! I am still waiting its now July 31st. Steve E.”

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31.07.2015

“Ordered the £9.95 perennial offer. Microplug plants really not ready to be sent out. Half died in spite of great care and potting on. Not worth the £9.95 let alone the "previous" £80. Avoid”

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21.07.2015

“Appalling service! I ordered a Standard Magnolia (as advertised in the Mail on Sunday) it clearly stated that delivery would be any time throughout May/June. My cheque was cashed on the 26th May, I chased the delivery up at the end of June to be told it would be delivered in FEBRUARY 2016!! They seemed very surprised when I asked for my money back (I am still waiting)”

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04.07.2015

“I ordered 3 bare root roses. Two of the died out. I am not a keen gardener and this is my first attempt to grow plants. Was very disappointed but rang van meuvan to inform two plant dried out with embarrassment to ask to re order. The customer service was excellent. They said they would send another plant trusting my words and made me feel so good. They send me live plants with roses. I don't think any seller is responsible for replacement if the plant dries out once it is delivered in good condition. But van meuvers takes customer satisfaction as its priority and it has given real spirit to beginners like me. Thank you so much.”

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01.07.2015

“I received plants in very poor condition. Was told by customer service that a refund would be arranged, and still waiting. The customer service of Vna Meuwen is very poor. The plant quality is so so, overall, I won't be using them again.”

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25.06.2015

“useless!! Despite request to deliver to non-billing address - they still attempted to deliver to billing-address - tried to contact company (immediately after order) to notify them of error - simply sent an automated 'we're very busy will get back to you when we can' email. one month later they finally respond - with another automated email - DONT WASTE YOUR ~TIME with these guys - they are a useless online business”

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21.06.2015

“Doubt will get printed but thought they were awful. They promise money back but do not honour this. Wasted £50”

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18.06.2015

“I ordered some strawberry plants in early May. After three weeks I tried to contact to chase delivery. It is very difficult to get through on the phone and they only answer e mail when they feel like it! Finally I had an e mail telling me they were out of stock, so I instructed them to cancel my order and confirm they had done so. Nothing, no reply at all despite several reminders. Received a letter from Colin Wilson (customer service team) on 3rd June telling me there was a delay and the plants would be despatched at the end of September. So help me, the next day the plants turned up but they were in very poor condition, tiny and very dry. I will not be using this company again and would not recommend them.”

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16.06.2015

“Plants arrived absolutely dried out- dead. Still awaiting for flowers.”

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16.06.2015

“Ordered 3 red grasses. They arrived dead. awaiting replacements...”

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15.06.2015

“Ordered geranium plugs. Arrived totally dried out and minute. Despite soaking, planting in good compost, six weeks on they are heading for my compost heap. I sent two emails, on,y received standard 'we will deal with your email as soon as we can' . Today, four weeks later, get two more identical emails hoping my complaint has 'resolved itself'! No more orders from me.”

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09.06.2015

“Ordered 40 bare root perennial plants, 10 varieties - 4 of each. The plants arrived looking totally dried out so I soaked them for three days before planting out. 1 variety wasn't included at all, two varieties had no label on to say what they were, 1 variety labelled Delphinium turned out to be Aquilega, the lupins didn't grow at all and neither did one of the unlabeled variety. On the whole useless. I e-mailed them regarding this matter over a month ago but stiull haven't received a response.”

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09.06.2015

“Ordered plants in good faith, nothing delivered. Delivery date came and went, tried to phone, just get recorded message trying to sell me more plants!! Emailed and got an automated reply stating company is very busy and telling me don't email again!, Rubbish customer service Rubbish company Wish I'd seen these reviews before ordering. Don't use unless you are happy to loose your money.”

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01.06.2015

“I ordered 48 lavender plants one month ago through grouping. Thought it was a good deal. HOWEVER, I have yet to receive anything, 2 emails have not been replied to, and the phone line makes me wait for an eternity each time with no joy!! However, the company took my monies very quickly!!! Very very poor customer service!! Ps: I'm still waiting for plants!!!”

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31.05.2015

“Ordered plants some time ago. they have not arrived and there is no way to complain. I think the newspapers should stop taking these guys' adverts. Happily I spent little but it's a rum game Van Meuwen are playing.”

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31.05.2015

“I have brought plants from Van Meuwen for years and never had a problem patio roses I bought 8 years ago and they are still going strong can not fault this company”

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30.05.2015

Van Meuwen is beoordeeld met 1.5 sterren op basis van 163 beoordelingen