Van Meuwen Reviews

Name: Van Meuwen
Address: Van Meuwen Customer Servicesc/o Customer Handling AgentAdmail ADM3952Spalding, Lincolnshire
Rating: 1.50

1.5 sterren 163 beoordelingen

12 %

aanbevolen door klanten Van Meuwen

1.5

Sterren op basis van 163 beoordelingen

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 38%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Over Van Meuwen:

Buy cheap flowers, vegetables, fruit, plants and trees in the UK from Van Meuwen. Visit our online store for deals on everything in your garden. Van Meuwen is a well reputed mail order specialist; always make sure that you receive the best quality plants and exciting products at affordable prices. Our products include soft fruit, vegetables plants, fruit trees and potatoes. We provide free growing guides with all varieties.

Bezoek website

Telefoon:

0844 557 1850

Locatie:

Van Meuwen Customer Servicesc/o Customer Handling AgentAdmail ADM3952Spalding
Lincolnshire
PE11 1ZZ

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Van Meuwen 1 star review on 20th June 2020

Anonymous

Anonymous // 01/01/2019

Sorteer op: Meest recent Meest recent Hoogst gewaardeerd Filter: Geen Geen 5 Sterren 4 Sterren 3 Sterren 2 Sterren 1 Sterren behulpzaam

“DO NOT BUY FROM THIS COMPANY! they took my order, promised the plants by the end of the month and then sent me an email saying they had been despatched, which was patently not true as a week late they still haven't arrived. Spoke to Customer Services who said they couldn't say who the Courier was and they did not have a tracking number and could take up to ten more days for them to arrive. This company is a joke.”

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06.05.2015

“Wish I had read these reviews earlier all of the items I ordered were very poor quality with late delivery times have had to dump most of the plants ordered e mailed them twice with no reply don't waste your money with this company .”

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06.05.2015

“Order placed a month ago,items not received emails ignored and phone not answered ,can only assume there is something wrong with this company ,are they still trading?”

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05.05.2015

“Six weeks since order placed and money taken from my account. Customer services are a complete waste of time. Takes approx 15mins for anyone to pick up phone(premium rate no) n then no satisfaction. If my plants dont arrive in next two days l intend to demand a full refund. Will never deal with this company again and would advise others not to.”

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30.04.2015

“Appalling customer service - will contact Trading Standards if they don't replace my raspberry canes soon.”

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30.04.2015

“I wish I had read this before ordering. No confirmation of my order,plants meant to have been sent but not arrived,other plants due later than stated in advertisement I will be contacting trading standards. I have no idea how this company are still in business oh and don't forget hours on the phone trying to sort out order- no apology or compensation offered- avoid like the plague.”

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28.04.2015

“ordered plants in Feb cheque gone through bank cannot get in touch with Vanmeuwen anyway at all NO PLANTS ARRIVED OR CORRESPONDENCE DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY”

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25.04.2015

“Orderred two plants on a groupon voucher. Plants never arrived, Impossible tocontact by phone and don't reply to emails. Do not use this company”

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25.04.2015

“I stopped using Thomson and Morgan because of the poor quality of plants, but I have a sneaky feeling that Van Meuwen are the same company. I received some plants 2 weeks ago and complained, eventually, after over a week, they asked my to send a photo. That was 5 days ago, over 2 weeks since I received my order and still no reply. I am going to use garden centres from now on and pay t hat little bit more, but at least I will see what I am buying”

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25.04.2015

“Terrible terrible service. Avoid. Avoid. Avoid. Ordered beginning of April and still no word or plants. They never pick up phone and don't respond to emails.”

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23.04.2015

“I too wish I had read the reviews. Only half of my order has arrived from Van meuwen and it is impossible to contact them via telephone, they just do not answer the phone and I have had no response from the 3 emails that I sent to them. Do yourself a favour and save a lot of hassle by ordering from a different company, a company that offers some customer care. Avoid Van Muewen.”

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17.04.2015

“I wish I had read these reviews before using this company. Ordered on the 18th March and still waiting in the middle of April. No answer to phone calls or replies to e mails but quick enough to take payment .Do NOT use”

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09.04.2015

“I HAVE BEEN TRYING TO GET IN TOUCH WITH SOMEONE TO FIND OUT WHEN MY PLANTS WOULD BE DELIVERED AS THEY ARE 2 MONTHS LATE, I CANNOT GET ANYONE TO ANSWER THE PHONE AND NO ONE WILL REPLY TO AN EMAIL. NEVER AGAIN WILL I USE THIS COMPANY THEY MAKE THERE MONEY FROM PREMIUM RATE PHONE CALLS FROM IRATE CUSTOMERS. I WOULD NEVER USE THIS COMPANY AGAIN”

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08.04.2015

“I am appalled by the service this company gives. It is impossible to get them to answer the phone to complain. I placed an order on 17th . March via the Guardian and my card was immediately debited. Still no sign of the plants which I gather from others are pretty poor anyway. O and the guardian gave me an incorrect phone number! I've learnt the hard way not to deal with van meuwen.”

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07.04.2015

“I have dealt with Van Meuwen for years and if I have had any problems them have dealt with them , I have ordered some plants and was disappointed, this was because there had been an extremely heavy demand for the plants in question.( I have often been to a shop who cannot supply goods for the same reason) so I understood. They refunded my money (quickly) and the following year sent me some plants-the same as my previous order-free. I have had some plants not do very well I told them and offered to send photo's which they declined, they could not replace them (no plants left- as it was the middle of the growing season- and they done the same thing as before. I had some plants arrive in a rather 'crushed' state, this I believe was due to the Post/delivery people, I again phoned and offered to return the plants they refused and sent me another order telling me to just keep whatever I could keep what I could from the first order and sent me a replacement order. So I would recommend these people, remember some of the plants are very fragile and if the delivery people are not extremely careful can crush them.”

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28.03.2015

“We have used Van muewen for several years, and only have had one occasion when the plants were not up to standard. On contacting customer services, these plants were immediately replaced, and compensation paid for our inconvenience. We would have no hesitation in recommending this company. johnandchristinescott3@gmail.com”

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25.03.2015

“I ordered and paid for a plant over a week ago for a Bithday present, it said in the advert they delivered immediately, I have heard nothing, not even an email to say thank you for your order, I have phoned and was left for ages hanging on the line, never did get through to talk to anyone, doesn't fill me with confidence, I shall be writing to the Daily Mail l who carried the advertisement if I don't hear by tomorrow.”

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24.03.2015

“Ordered lavender plants via email. Delivery supposed to be within a week. Over 2 weeks later & no delivery & no communication. Very poor.”

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23.03.2015

“Ordered bulbs 09/03/15 with advertised delivery by end of february. Contacted them via website several times but no response. Telephoned customer services and was told lies by a lady who obviously was dimm as she contradicted herself telling me to wait for my post on 16/03/15 so I asked if royal mail deliver them and she said no, I asked why do I need to wait for my post then. She got flustered andcexpanded the lie so much I laughed. Phoned them today andcthey said they would put me on priority delivery by end of april. I did want the bulbs to flower this year I told them but they didnt understand. Money coming back. Avoid them like the plaque. Terrible”

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16.03.2015

“For the last two years I have tried to order the Italian Cypress. First year they had problems with the supplier? Second year could not make delivery as promised (Feb/Mar) told delivery would be made in April. If it does arrive I will be taking the matter up with the Advertising Standards Authority, as they are clearly making claims that they cannot keep.”

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11.03.2015

Van Meuwen is beoordeeld met 1.5 sterren op basis van 163 beoordelingen