Vansdirect Ltd Reviews

Name: Vansdirect Ltd
Address: Unit 6 The Courtyard Imperial Park, Newport
Rating: 4.38

4.4 Rating 279 Reviews

84 %

of reviewers recommend Vansdirect Ltd

Company Reviews

Questions

Metrics

4.4

Based on 279 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

0800 169 6995

Email:

nathan.flint@vansdirect.co.uk

Location:

Unit 6 The Courtyard Imperial Park
Newport
NP10 8UL

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Vansdirect Ltd 5 star review on 7th March 2017

Mr Colin Newbery

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Service throughout..... Would not consider going anywhere else...”

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Posted 8 years ago

“Very happy with the whole process! great sales and after sales”

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Posted 8 years ago

“Initial sales service very good and seemed trustworthy. Ordered a van on 18th March with 'van on ship' and was assured to be delivered within weeks. A week before delivery due I checked status and was told van 'not actually on ship' and due in June. 2 months late. Paid full balance 10th June. Van arrived on 13th June. No V5. Inquired into status of V5 and told we don't need it by Vans Direct and wouldn't receive it for a year. Extensive discussions with DVLA about tax and ownership and advised that the seller has a duty to pass on the V5 and the owner has to have it in order to tax the vehicle. There are also implications with insurance and traffic offenses. Still no cooperation from Vans Direct. Eventually had to apply for a new V5 at our own cost before driving the vehicle and was never given a satisfactory explanation, apology or any compensation from Vans Direct. The guess is that the Vans Direct business model involves lease vehicles with V5 constraints to stop undercutting dealerships. However this was not verified and at no point in the sale were we advised that we would not become the registered keeper of the vehicle for a year. In the sales document there is a mention of the V5 being withheld 'for a period of time' but this appears to be deliberately misleading. It is not recommended to deal with this supplier.”

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Posted 8 years ago

“fantastic service. Vans direct did everything they said they would and on time. first class.”

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Posted 8 years ago

“Very efficient , helpful & friendly service”

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Posted 8 years ago

“By far the easiest way to buy a van and the price was excellent couldn't find anybody when I was looking that could supply the Vauxhall Vivaro Sportive for that price. Also excellent customer service when I had a question the answer was immediate. Have been recommending to all my colleagues”

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Posted 8 years ago

“Price great but let down on delivery date”

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Posted 8 years ago

“very easy to deal with van was spot on would recommend to anyone”

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Posted 8 years ago

“Excellent service from start to finish - Great price too”

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Posted 8 years ago

“When dealing with the salesman Daniel Kuck we really wanted a Citroen Dispatch with the Enterprise upgrade. Daniel said none in stock but the Peugeot Expert with the Professional upgrade was the same spec. We agreed to the sale even though it was more money, sadly the main extra we wanted [the reversing sensors] which are on our other vans i.e. Citroen Relay / Dispatch were not part of the upgrade on the Peugeot Expert. l have purchased other vans from you in the past and did contact you to complain but sadly no feedback so shall go elsewhere in future and tell others of my experience.”

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Posted 8 years ago

“when on line asked for a price someone called done the deal there and then great service no messing about delivered done and dusted gary@deadcertuk”

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Posted 8 years ago

“Overall all excellent service”

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Posted 8 years ago

“I was lied to from the start by the sales person, who stated that the upfront payment that was taken (3 months initial rental equivalent) at application stage was actually the initial rental and subsequent rentals would start a month after vehicle being delivered. I found this out later not to be the case. I found your customer service staff unprofessional and unhelpful and at most times did not have answers to questions I asked. A particular staff member in customer service (Louise, I think) tried her hardest to avoid my calls at one stage and insisted other members of staff dealt with my query. The total dismay of any kind of compliance and customer service led me to loose "my rag" ... Not to mention the mis representation of the transaction that was taken by Matthew to secure the deal ... Very shocking .. will certainly not be using Vans direct in the future, even if it costs me more!! Money is something but not everything .. service with a smile goes a long way!!”

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Posted 8 years ago

“still waiting for the owners manual for this van.”

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Posted 8 years ago

“Brilliant service”

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Posted 8 years ago

“well was all good when ordering a van through conan ... paid the deposit for a sportive crew cab and up to 6 weeks wait ...well no phonecalls really leading up to it like what I was told on getting progress reports .. then ofcourse I'm getting impatient leading upto the 6th week and after lots of phone calls and no one phoning me back I finally get a call back to say its not in production and its not vans direct fault but Vauxhalls lol well if I ran my business like this it would be no more ...so ofcourse I still need a van and low and behold they have a ford transit custom limited which was delivered within one week for EXTRA £50.00 per month (no deals for messing me around and being unprofessional) Also no courtesy letters or calls / paperwork FOR VAN or to see how I'm getting on with van/// emergency numbers for breakdown for ford warrentys lol (been 5 weeks since delivery) oh I don't get the logbook for a year neither ...so would I use next time I purchase a brand new van ??/ NO WAY !!!!!!!”

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Posted 8 years ago

“Hay I was suspicious of the deal I was getting from vans direct so to make sure l was as covered as possible paid my deposit by credit card it sempt to be to good to be true but I was wrong.... I love my new van and would recommend them all day long and have done so to everyone I've showed off my new van to THANKS VANS DIRECT. Probably the best purchase I've ever made”

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Posted 8 years ago

“The service is good, and my van arrived quickly, although not to happy that it turned up with one previous keeper on the log book! dont recall being told that at any point and when ask the customer service about it I get ignored!!”

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Posted 8 years ago

“This was arguably the best Van I have ever rented keep up the good work Vandirect you were awesome :)”

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Posted 8 years ago

“I have purchased several vans from Vans Direct over the years.Always been a very easy straight forward process which is ideal when youre running a busy business.Highly Recommended-I wouldn't go anywhere else.Plus their prices are very competitive.Delivered to your door.What more can you ask for.Gary-Wigan”

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Posted 8 years ago

Vansdirect Ltd is rated 4.4 based on 279 reviews