Vansdirect Ltd Reviews

Name: Vansdirect Ltd
Address: Unit 6 The Courtyard Imperial Park, Newport
Rating: 4.38

4.4 Rating 279 Reviews

84 %

of reviewers recommend Vansdirect Ltd

Company Reviews

Questions

Metrics

4.4

Based on 279 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

0800 169 6995

Email:

nathan.flint@vansdirect.co.uk

Location:

Unit 6 The Courtyard Imperial Park
Newport
NP10 8UL

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Vansdirect Ltd 5 star review on 7th March 2017

Mr Colin Newbery

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"" Excellent leasing deal, good impartial advice very helpful. Van delivered on time, highly recommend them .”

Helpful Report

Posted 7 years ago

Hi Colin Thanks for the review, glad to hear that you enjoyed good service. Enjoy your new van! The Vansdirect team

Posted 7 years ago

“Excellent service from start to finish!”

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Posted 7 years ago

Hi there Thanks for the feedback, glad to hear that. The Vansdirect team

Posted 7 years ago

“Managed to get a new 67 plate for my new business. No hassle and nice staff. The van is on the way. Thanks all!”

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Posted 7 years ago

Hi there, thanks for taking the time to leave us a review. We hope your new van serves you well! The Vansdirect team

Posted 7 years ago

“Great service, no messing , I needed a van fast and they made it happen”

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Posted 7 years ago

Hi Thanks for the feedback, and happy to help! Enjoy your new van. The Vansdirect team

Posted 7 years ago

“every thing was sorted out with ease no real problems with very friendly staff.”

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Posted 7 years ago

Hi Michael Glad to hear you had a positive experience, we are only too happy to help! Enjoy your new van. Thanks for the feedback Vansdirect team

Posted 7 years ago

“Excellent professional service all made easy to understand and no hidden costs”

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Posted 7 years ago

Hi there Happy to be of service - here's to many years of great service from your new van! Thanks for the feedback Vansdirect team

Posted 7 years ago

“The van I bought as new was in fact pre-registered so in fact it was not new I would have liked to have known before the V5 arrived in the post! Having said that it only had delivery miles on the clock. Vans directs invoice did state new which it should not have done other than that it was a very easy transaction.”

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Posted 7 years ago

Hi Mr Higgins Thanks for the feedback. The Vansdirect team

Posted 7 years ago

“I got the best price everything went spot on as described !!!!!!!!!!”

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Posted 7 years ago

Hi Alexander, if you're happy - we're happy! Thanks for the 5-star rating. Vansdirect team

Posted 7 years ago

“very helpful and easy to deal with i'm looking to get a other by the end of the year and i wont hesitate in contacting vans direct”

Helpful Report

Posted 7 years ago

Hi Andy, thanks for your custom - we're delighted to help! We look forward to helping you out with your next new van. Happy driving! Vansdirect team

Posted 7 years ago

“Easy purchase, good communication, great price.”

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Posted 7 years ago

Hi Chris, thanks for the feedback - we hope your new van is serving you as well! Vansdirect team

Posted 7 years ago

“Got the van I wanted, at the best possible price! Can't ask more than that.”

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Posted 7 years ago

Hi Cain, we're glad to have been a help in finding the van you wanted - and delighted to have given you the best deal. Enjoy your new van! Vansdirect team

Posted 7 years ago

“very good service”

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Posted 7 years ago

Hi Gary, glad to hear that you are happy with the service received. Thanks for the feedback and enjoy your new van. Vansdirect team

Posted 7 years ago

“Everything from first call”

Helpful Report

Posted 7 years ago

Hi Kasem, thanks for the five-star feedback! Happy to help - enjoy your new van. Vansdirect team

Posted 7 years ago

“we got there eventually nice van everything it said on the tin thank Vans Direct customer services couldnt of done any more to smooth out earlier issues”

Helpful Report

Posted 7 years ago

Hi Bryan, Apologies for the initial delay, but we got there in the end! Thanks for the review - The Vansdirect team

Posted 7 years ago

“Thanks again but can't believe when you call it is a chargeable phone call.”

Helpful Report

Posted 7 years ago

Hi Mr Plesa Thanks for the rating and feedback, which we will consider. We hope your van is serving you well! The Vansdirect team

Posted 7 years ago

“Just very easy to deal with and everything went as they said it would”

Helpful Report

Posted 7 years ago

Hi Mr Reid Thanks for the kind feedback. Enjoy your new van! The Vansdirect team

Posted 7 years ago

“First class service first class produced would recommend to my business freinds”

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Posted 7 years ago

Hi Mr Bowkett Thanks for taking the time to leave a review. We really appreciate the 5 stars :) The Vansdirect team

Posted 7 years ago

“Great prices and excellent service and communication. I would recommend Vansdirect....”

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Posted 7 years ago

“Was very apprehensive about this method of buying a van at first, but I needn't have been. Dan in sales did everything he could to alleviate my concerns and called me when he said he would. My van was delivered a day later than initially scheduled but I was constantly updated by the excellent customer service team in the lead up so no issue there. They even called me a week after taking delivery of my van to check that everything was ok. Very happy with the service and a great price to boot. Recommended.”

Helpful Report

Posted 7 years ago

“Van supplied on time. However, six months down the line, the van had a puncture and when calling out Green Flag we discovered the wrong locking wheel nut key had been supplied. This meant the tyre could not be changed at the roadside and had to be recovered to a garage, where the wheel locking nut had to be removed with specialist tools. The result being the van was off the road for two working days, we had the expense of the garage and downtime. Spoke to Vans Direct who have denied all responsibility and said we should have spoken to the dealership who supplied the vehicle. We pointed out the vehicle was supplied by Vans Direct but they are not interested in contributing towards the cost we have incurred. We have bought a few vans from Vans Direct before but rest assured we will not buy from them again. Like dealing with a used car sales lot.”

Helpful Report

Posted 7 years ago

Hi Fiona, we are disappointed to learn that you did not use the manufacturer's appointed breakdown provider who would have been able to assist with locking wheel nut issues. We appreciate that you have incurred costs - we suggest that you contact Green Flag in relation to this. Thank you

Posted 7 years ago

Vansdirect Ltd is rated 4.4 based on 279 reviews