Vauxhall Reviews

1.8 Rating 44 Reviews

20 %

of reviewers recommend Vauxhall

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1.8

Based on 44 reviews

Customer Service
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0845 111 7711

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enquiries@vauxhallinfo.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DESPICABLE VAUXHALL My latest email reply to CS and ongoing ( summer 2020) Vauxhall recall - duty of care to its customer and reluctance to fix Faulty ABS. To be honest I'm not really interested in Chelmsford County Motor Works lack of respect towards its customers and complete incompetence. Nor does your pathetic internal squabbles resolve Vauxhall's legal duty to resolve this ongoing fiasco The problem is a simple one Vauxhall issued a recall which is also stated on the UK Governments web site. Vauxhall has already undertaken and accepted to fix the recall by taking the car in twice to your Vauxhall workshop then return my car without fixing the ABS. I struggle to believe that in the entire Vauxhall/Opel empire that suppling an ABS Brake part and complete a company-wide recall has taken over 8 months and no end in sight. yet the parts are readily available from many motor factors and eBay. I have even spoken to a colleague of mine who works for a large car repairer and he told me he changed a Vauxhall ABS 2 weeks ago, I've heard lots of lies since last June so let's stop the lies and fob offs just tell the truth. I am disabled and need the use of my car. I feel I have given Vauxhall enough time to resolve the recall issue and due to Vauxhall ongoing reluctance to resolve this simple matter, I will now bring the failures and incompetence to the web, the press, and the ombudsman. I'm sure the Vauxhall company won't care about a disabled person being given the fob off but it will make me feel better. And using one of your own staff, (name known) to call me on the phone asking me to trust her and promise to resolve the fiasco, I find it despicable how Vauxhall even "use" their own staff to do Vauxhalls dirty work. Shame on you!! We have LIes upon lies, dealership manager who can't even be bothered to leave his office and asked me to use their photocopier for them, engineers sitting on the floor of workshop eating, instead of fixing the car, damage to drivers door, the braking of GDPR regulations, Dealership fraud, a disabled person stranded without the use of his car for over NINE MONTHS and getting staff to call me with further lies. twice using the same excuss of - the part has arrived but its broken. One big circle of LIES!!!AND all because of a reluctance to change an ABS unit Still at least they haven't used Covid card yet.”

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Posted 3 years ago

“Customer service????.... What service??? These morons are chasing prospective customers away......!!! Rang all over the UK attempting to see a vivaro life elite large MPV.... Before forking out 45 grand... Just interested in taking personal details, then fob you off..?!?!!! Pure waste of time.. No wonder businesses are going to the wall..!”

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Posted 4 years ago

“How long should I expect a clutch to last in a Corsa that's just out of warranty. 21000 miles and for the clutch to fail is ridiculous.😠 Just got off the phone from Arnold Clarke-Stretford, a very rude service adviser has just informed me the car has not been diagnosed today as promised...they have had it since\Monday morning..😠 now Friday. So it turns out found the slave cylinder has burst and has contaminated the clutch. It will need a new slave cylinder and clutch then building back up . cost is £1300 for a 21000 mile 3yr old car....that's mechanical failure😠 not wear. Vauxhall refused to help with the cost of this repair...point blank..”

Helpful Report

Posted 5 years ago

“sold a load of hight, had continuous on going problems with the car falsely sold by lies by salesmen with suggestions that for what ever reason your unhappy with the vehicle you can return it within 30 days for a full refund or exchange, just more lies to get the customer to sign on the dotted line, Clutch recall, car as never been the same since, the recall the clutch feels like pressing and depressing when the vehicle is running like a vibrating rusty hinge, Promised a full clutch over hall replacement that never happened, Had the vehicle for almost two years with it being in and out more times than I have had use of the vehicle Entertainment system jumping in and out of day mode when in night mode, the sat navigation was well out of date with NO Updates available and now they want to charge me for updates, JUST RELEASED 2019 The after sales service have Not been much help, Customers Service have been even worse All I can say is don't buy a Vauxhall:”

Helpful Report

Posted 5 years ago

“I have found there to be a total lack of urgency from Vauxhall in carrying out repairs to my Vauxhall Astra following a recall of my vehicle due to incorrect quality braking system being fitted during manufacturing. The dealership took 4 months to get in the relevant new parts and took 4 days to carry out the repair. I had to argue with them to get a free replacement vehicle whilst my car was with them and would never buy another Vauxhall vehicle as a result”

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Posted 5 years ago

“EXCELLENT CUSTOMER EXPERIENCE TOOK MY CAR TODAY TO ROBINS & DAY HAYES. VERY HELPFUL CUSTOMER SERVICE, MR CHRIS, HELPED ME TODAY BY MAKING SURE THE DIAGNOSTIC WAS DONE AND MY CAR FIXED & COMPLETED ON TIME. HE CALLED ME AND EXPLAINED TO ME WHAT THE PROBLEM WAS, HOW MUCH IS GOING TO COST AND THE DIFFERENT PAYMENT OPTIONS I HAD. I WAS VERY HAPPY AND DELIGHTED AFTER THAT AND MY CAR WAS FIXED ON TIME. I LATER RECEIVED I CALL FROM MR CHRIS INGORMING ME THAT MY CAR WAS READY. I TOOK THE BEST PAYMENT OPTION THAT SUITED ME. I AM EXTREMELY DELIGHTED AND HAPPY WITH MR CHRIS'S CUSTOMER SERVICE EXPERIENCE AND WILL RECOMMEND MY FRIENDS AND FAMILY TO HAYES ROBINS AND DAY BRANCH. THANK YOU ALL AND TO MR CHRIS AT HAYES BRANCH”

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Posted 5 years ago

“Left with a bill for £1,600 after being told the clutch was burnt out through ‘wear and tear’ after 23,000 miles and only having it just over 1 year, therefore the warranty doesn’t cover this!!! Never buying Vauxhall again.”

Helpful Report

Posted 5 years ago

“Unhappy with vauxhall. We have peeling blistering paint on our mokka 4x4 wing mirrors. The paint had not adhered to the plastic properly. Paid extra for paint protection. They said its not covered as its plastic and not bodywork. Had this problem for over a year now. When we asked them to help they point blank said its not covered. No constructive response from vauxhall as to how to rectify situation.”

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Posted 6 years ago

“Our assistant Ryan in Aberdeen was absolutely amazing! Cannot say a bad word about him, he went above and beyond what a customer assistant needed to. Gave us an unbelievable deal to get out of BMW, sold us a new Grandlande X and its amazing...perfect family car! Have recommended him to a number of our friends. He certainly doesn't pack you full of lies like others, tell's you exactly as is and even shows you it to! Amazing customer service!!!!”

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Posted 6 years ago

“Vauxhall Astra wont start AA Breakdown gets car started & follows us to vauxhall main dealer & tells the service guy whats wrong with the astra he does not want to know what aa are telling him he is far to important to listen to the AA Breakdown service. Astra was there for 2 days cant find fault. five weeks later same thing again. Took to another dealer this time with same outcome. Vauxhall Astra is 15 months old with 10,000 miles. Have spoken to local garage they said have had other vauxhalls do this so they have fixed it. so much for buying from main Vauxhall dealer with a WARRANTY”

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Posted 6 years ago

“Need a letter of Euro6 for Astra 2014(64). Been told letter went out last Monday than Wednesday than now Thursday. Never received it. Lady talking in threatening mood that if I need a letter and wants her to send out again. Customer care department is absolutely useless and their own words don't mage with each others. Big mistake to buy vauxhall. Lost £1100 till today as I'm a self employed.”

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Posted 6 years ago

“Bought a vivaro in December 2017..under WARANTEE... .turbo collapsed here in mid July 2016. Melted cylinder head and manifold...damaged dpf I'm self employed loss of earnings £1875.00...to date... Vauxhall will not compensate for loss of earnings.... Unprofessional company.... DO NOT BUY A VAUXHALL.... BE WARNED”

Helpful Report

Posted 6 years ago

“Bought a second hand corsa 10 plate in July 17. Went wrong in August 17. Vauxhall has it in the garage for a month. Got it back went wrong again in February 18 same problem. Was told needs a part made to fix it. Ordered and paid for part in March 18. July 18 part still not arrived. Ended up trading car in for another. Was only give £100 good will voucher to spend in Vauxhall. One unhappy customer would not recommend”

Helpful Report

Posted 6 years ago

“Vauxhall have a very bad attitude towards customers who have a genuine grievance. I can't believe a large company like themselves behaves as such in the 21st century!. They don't listen to your complaint and are eager to side with one of their dealerships taking their 'cock and bull' version of events as gospel!. I'm disgusted by their couldn't care less attitude!. If you want good after sales service don't buy a Vauxhall!”

Helpful Report

Posted 6 years ago

“Totally cunning company. Would not recommend to my worst enemy to buy any kind of vehicle from this company. They dnt even have respect for their badge name, they will keep trolling you around dealership issues. so what does that mean vauxhall take you money and bye bye. No one is help full whether be it vaushall them selves or thir dealerships. More over the so called extended warranty doesnt hv any help line or bother to answer your emails. Keep charging customers for their mess ups. They dnt even deserve one star. I will surely be cancelling all my payment plans until i get heard”

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Posted 6 years ago

“2014 insignia 2.0 Diesel all the cars with the a20dth engine all have a fault do not buy one: Vauxhall will not repair this as they claim it is a characteristic fault. Shocking service from vauxhall”

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Posted 6 years ago

“mis sold car I have been badly let down by Vauxhall Thurlby of Louth and they are fully aware of the issue!. My (nightmare) purchase is a result of being unwittingly sold an ex-lease car (they made a 'misleading omission') Thurlby's merely stating 'one previous owner' indeed!. Their response is to 'play dumb' and refuse to acknowledge that I actually have any rights,also they will ignore your letter of complaint. Their breathtaking arrogance is quite astounding and outrageous !. As such, the staff have been patronising,arrogant,defensive and deceitful. Do yourself a favour and steer well clear of this unscrupulous company!.”

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Posted 7 years ago

“New Corsa with blister in lacquer. Told that this is acceptable as other cars on forecourt of higher value found with same issue. My advice don't buy Vauxhall, look elsewhere.”

Helpful Report

Posted 7 years ago

“Customer Care Dept should be renamed Customer Couldn't Care Less. I was told to take a Merida for a diagnostic test, & if fault was diagnosed as a manufacturers fault, it would be repaired free of charge. Fault diagnosed as manufacturing fault, & now refuse to fund the repair. They will not discuss the content of original phone call, & no apology for misinformation & wasting my time......abysmal service. I would have preferred to give 0 stars.”

Helpful Report

Posted 7 years ago

“My car was due for a service and I took it in at 9. My car was not ready until 4 which was far too long if you ask me. I am a working mother and It's not good enough. Finally when I went to collect my car at 4 I had to wait and further hour and half. On top of this a wash was included In my service which may I add am yet to recieve .This behaviour is disputable and downright unacceptable. When I brought my car from Vauxhall , they were very happy to tell me that my service would be 5 star. I am disappointed to say the least.”

Helpful Report

Posted 7 years ago

Vauxhall is rated 1.8 based on 44 reviews