VaxUK Reviews

Name: VaxUK
Rating: 1.73

1.7 Rating 231 Reviews

16 %

of reviewers recommend VaxUK

Company Reviews

Questions

Metrics

1.7

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how VaxUK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst vax hoover ever.( blade ) i have had vax hoovers for over 30 years the blade pet doesn't pick up crums or bits off the floor but is good with dog hair. I have to weep up after I have hoovered up. Think that says it all about this product.”

Helpful Report

Posted 3 years ago

“I bought a refurbished Vax 2 pwr directly from Vax. The battery soon failed. They sent another (after spending a long time hunting for an email) . The battery soon failed again. They refused to replace it as the original warranty on the machine, (not the battery) ran out by around a month. They refused to replace the battery. I had to write to them as they would answer numerous emails over that end month. They refused to send another and I haven't had a response again after asking to replace the battery as a gesture of goodwill as two batteries should not fail in 12 months and they didn't respond to my previous emails. They make it really difficult for you to contact them. ( see website) I have had no apology. Still waiting for a response about the battery. If they don't respond to this then you know not to buy from them”

Helpful Report

Posted 3 years ago

“I wish I’d have read these reviews before wasting £179.99 on a Vax Powerblade useless nothing like the advert Not just that but I had a battery replaced after only 8 months and now the second one has packed up after another 8 months When I finally spoke to someone in Customer service they said there was nothing they could do as the machine was out of warranty I argued my case that it was the second battery they supplied less than a year old not the machine surely a battery should last than a few months she even agreed the battery was defective but they couldn’t replace it but I could buy one for £79.99 !! I said what if I’ve been supplied with a faulty battery or charger surely they should be replaced at less than a year old warranty or not at the end of the day it’s obviously a fault with the product She told me to take it to consumer rights if I wasn’t happy so no not a lot of help at all £179.99 out of pocket and even when it did work it wasn’t that great Very disappointed would not recommend this product”

Helpful Report

Posted 3 years ago

“Unlike many I'm actually quite pleased with my Vax - it's a corded version. I ordered an extension flexible hose so I could vacuum right up the stairs, but they sent me the wrong one which wouldn't fit my machine - despite their website saying the one I ordered was compatible with my machine's model. I waited like so many to speak to someone, who told me she didn't think accessories could be returned, then I was cut off halfway through a sentence. I tried again, long wait again, but eventually spoke to someone more helpful who emailed me a form to fill in and a freepost address. I wrote the freepost number on the parcel but the post office said they couldn't process it without some sort of a bar code to scan. I tried phoning again but kept being cut off. Tried emailing several times, just got a general fob-off email asking all sorts of details I'd already given (do you see a pattern here?) but not getting back to me. I've decided to pay the postage myself for the wrong item and have asked them to refund my postage, but I'm not holding my breath.”

Helpful Report

Posted 3 years ago

“Was considering buying a vax vac,but after reading this catalogue of disasters I think NOT.”

Helpful Report

Posted 3 years ago

“I bought a Vax pet upright last September and it had recently stopped working. I rang the support centre and was told it was the brush bar, and the would send a replacement. I fitted the replacement and it still didn’t work, therefore the machine had to be sent back as it is still under warranty. However, I have had a email back since saying they cannot inspect the machine as there is a nick in the power cable and I must replace this first. Absolutely ridiculous I have to replace a cable on a machine that is probably going to be replaced eventually and wouldn’t it be cheaper to replace the cable themselves and bill me instead of incurring the cost of numerous courier trips. Very disappointed with the after care and definitely wouldn’t recommend Vax”

Helpful Report

Posted 3 years ago

“This vax gator car hoover is the worst thing I have ever purchased, it doesn't even pick cobwebs of a wall.been a waste of money.”

Helpful Report

Posted 3 years ago

“Kebab skewer? Every vax should come with one for hoikin out from the non removable base tube which can block several times in a day. Wtf designs the hole going into the cylinder as a “choke point” i can see the team design meeting now….. yeah if we make this point narrow it can clog up and stress the f••• out of people. I am going to throw mine out of the window then smash its head in with sledge hammer. Im not joking😡 i hate it”

Helpful Report

Posted 3 years ago

“Poor customer service - ordered online 3rd Jan but item never arrived - 2 e mails to Customer Services - no reply - 45 minutes on 'chat' to answer plus 1hr 10 minutes holding on Customer Service line with no answer.”

Helpful Report

Posted 3 years ago

“VAX is nothing like the beautiful TV adverts. The vacuum cleaners are infuriatingly bad. Our experience with cheap vaccums has been superior to what we have experienced using VAX, which are not cheap. Everytime we use it, all of the crumbs and things we have cleaned up fall out the bottom as soon as you switch it off. And yes, we empty the cylinder and filter regularly. But it is so bad, that unless you empty both ON EACH USE, it continues to happen. It's really irritating to continually spend time cleaning only for all of the stuff to fall back out again. And if you use the 'turbo boost' mode - it flicks stuff everywhere! But if you don't use the turbo boost mode, it bascially doesn't even have the power to suck anything up at all, even off tiles. We have also had issues with the batteries failing on several occasions, and the first time was when the vacuum was only a week or so old. It is also very flimsy and wobbly, so vacuuming up stairs etc is very very annoying, because it doesn't hold its position, and the head of the vacuum flops all over the place. I will never ever use VAX again.”

Helpful Report

Posted 3 years ago

“have been trying to contact anyone at vax on line and by telephone for 3 days now every time i am on phone it cuts me off after 30 mins tried to chat. this is a replacement for another vax model used 3 times and motor started to smoke. Now comes the good bit spoke with an agent for vax explained that the machine was smoking when turned on was told to wait she came back and said that the machine was out of warranty i said i only got machine on 06/03/2021 and that's not a year was then told warranty was started with the first one i bought in August 2020 so that means a new machine that only lasted 9 months. She then advised go back to Argos what a joke.”

Helpful Report

Posted 3 years ago

“Obviously these machines are not built to last! Bought mine in November 20 so, just over a year old. I was persuaded to buy this VAX 4 blade due to the three year guarantee. However, the powered brush floor head which no longer works consistently is considered a 'part' and only covered by a one year guarantee (which is not made clear on their advertising jargon). Now the battery fails to re-charge. This machine is only used for light vacuuming tasks - I used a mains-powered Dyson for the main cleaning tasks. Very poor standards of customer service and clearly a machine which is not fit for purpose!”

Helpful Report

Posted 3 years ago

“Pretty long winded but I purchased a vax rapid carpet washer about the end of November last year and it was great . However just before the year was up it started leaking badly . I contacted vax who requested proof of purchase . As it was over a year since then I had to contact very where I bought it from and they were very helpful ,sending me my proof of purchase within 5 days . I forwarded this to vax on 3rd December . I received reply 2 days later saying they would send me a returns label and asked me to return the vax in the original box if possible . Like I kept the box for a year . While waiting for the returns label we unscrewed the bottom ,found the faulty part and purchased replacement on e Bay as the part wasn't on the vax website . Part arrived put in place cleaner works fine . Advised vax and asked if they would reimburse cost of part . They replied that they had no record of me buying the part to which I said that's because you don't sell them so I bought it from eBay . No response after 2 weeks so I e mailed again saying I was disappointed not to get a reply . I then got a reply saying sorry you have not received a returns label I will send another . I said I don't want to return it because I fixed it . I just want to know if you will pay for the part . Reply received after 5 days 4 of which were bank Holidays . Sorry we can't reimburse you because you didn't buy the part from us . Complete waste of money time . P.s. the part cost £14.99. Would have cost more to have it sent back to them ,repaired and then returned to me”

Helpful Report

Posted 3 years ago

“Avoid!! Customer service is terrible Still waiting for refund Would never buy a vax again”

Helpful Report

Posted 3 years ago

“BUYERS BEWARE: CHECK THAT VAX SENDS YOU THE CORRECT ITEM. VERY POOR SERVICE! I would urge all buyers to check what they receive from Vax. I purchased what I thought was a Vax 4 earlier this year, but was sent a Vax 3 instead. Because the models look the same, I did not notice I had received the wrong item. I had to sell the Vax after a few months as I had moved to a larger flat and needed a bigger vacuum cleaner. When I sold the Vax on Ebay, I had a very unhappy buyer contact me because it was the wrong Vax model. I contacted Vax customer support. Although Vax acknowledged that they had made the mistake, they refused to refund me in any way because I had not reported the issue within 30 days. As a result of their error, I had to give my buyer a deep discount to make up for the fact that the model was inferior. BUYERS BEWARE - CHECK WHAT VAX SENDS YOU. POOR SERVICE!”

Helpful Report

Posted 3 years ago

“Having just read the reviews on here, I'm reluctant to contact them about the battery on our vax hoover which we've had about a year! Battery not re charging!!! Not holding much hope for a replacement!!😏😣”

Helpful Report

Posted 3 years ago

“Avoid at all costs this is another truly awful company, supposed next day delivery, waited for nearly two weeks and had to cancel, herpes has had the parcel for 4 days stating there's a delay? i wish i had read all the reviews on here, lets hope my refund does not take as long. Long long waits on the phone and a complete lack of inter company communication, they are all still working from home and they are only open 9-4 and not at weekends, so if you have a job where you work normal hours you will have to waste your lunch time trying to resolve any issues, judging by other reviews on here the product is not great either, so if you have a problem good luck getting it sorted, They are just another company blaming bad service on Covid.”

Helpful Report

Posted 3 years ago

“I am appalled as to why I have had to wait2 weeks for a reply from Vax but then to be sent the wrong item and I am still waiting for some one to get in touch as to why I have received a head for a hoover when I am waiting for a battery or charger as mine is faulty, it is now 1 week since yet again I filled out the form on line but still no one has been in touch, I love VAX products I have 3 of them especially the cordless hoover but sad to say I have had no hoover for over a month.”

Helpful Report

Posted 3 years ago

“Onto 3rd replacement battery so far! Seem to last 8 months at most. Not good enough. Poor quality battery has ruined an otherwise great hoover. Would not recommend.”

Helpful Report

Posted 3 years ago

“Service not fit for purpose. Having a problem with my Vax blade brush roller and light not working. Still under warranty. Tried calling, gave up after 30 mins waiting, tried on line chat, 18 in the queue went down to 17 after 20 mins, gave up, sent email no response. Avoid at all costs. Will be calling BBC about this scam.”

Helpful Report

Posted 3 years ago

VaxUK is rated 1.7 based on 231 reviews