Vee Dub Transporters Reviews

Name: Vee Dub Transporters
Address: Unit 1 Manor Drive, Sileby, Leicestershire
Rating: 4.70

4.7 Rating 5,435 Reviews

93 %

of reviewers recommend Vee Dub Transporters

4.7

Based on 5,435 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Vee Dub Transporters:

Our company is a small family business which is growing at an unbelievable pace, and we believe that our customers’ needs are of the utmost importance. We are committed to meeting all your needs. As a result, a high percentage of our business is from repeat customers and referrals. We would welcome the opportunity to earn your trust and deliver you the best service in the industry.

Visit Website

Phone:

08002922005

Email:

help@veedubtransporters.co.uk

Location:

Unit 1 Manor Drive,
Sileby
Leicestershire
LE12 7RZ

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Vee Dub Transporters 5 star review on 14th April 2025

Paul E

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initially I ordered a couple of seat covers and paid for them, only to hear that they were on their way to me and another email telling me that they were out of stock so what was on the way I don't know. I contacted the office and eventually ordered a different pair of seat covers which cost more and when they eventually arrived they did not have the securing clips in the package. When I re contacted the office they wanted me to take and send photos of my delivery which made me think they do not believe me when all along it was their failure to make sure that the package was complete. I am not happy with this company after being let down by my order and totally frustrated by the response that they would not take my word for it when saying that the clips were missing. Very disappointed Kenneth Hawker”

Helpful Report

Posted 2 years ago

Good afternoon Kenneth, Many thanks for your feedback and we are sorry to hear about your poor experience with us. Unfortunately with your seat cover order, when you placed this with us the seat covers were showing in stock, however when your order was being picked we discovered they were not available as our stock level was slightly out. We do ask our customers to send images to us to show what is missing and that way we can make sure the correct part is sent out. Apologies for the inconvenience caused to you. Many thanks Vee Dub team.

Posted 2 years ago

“Can’t review, still waiting for delivery 😡”

Helpful Report

Posted 2 years ago

Hi Alistair, Thank you for your comments. I can see that your order was dispatched on the 15th of June and delivered to you on the 16th of June. Hope this helps and apologies for any confusion. Vee Dub Team.

Posted 2 years ago

“I ordered T6 spoiler splitter in gloss black. When it was delivered it was obvious that the item was damaged. I was not in to receive the item, other wise I would have rejected it straight away. I sent an email with photos showing some of the damage through the packaging. It looked as if the item had been thrown hard across a concrete floor...damaging the plastic covering and badly gouging the plastic finish. I assume whilst in the care of their courier. After a couple of emails too and fro, we agreed that a replacement would be sent out asap via their own transport van. A date was set for over a week later (Thursday). I booked a day off work to ensure I would be in. On the day before I received another email saying that they had issues with 2 vans and the delivery would be Friday instead. I explained that I had had to book a day off work and I was not happy with the plans changing at the last minute but I would try to swap my holiday. My manager refused, so I had no option but to ask that they provide a full refund and collect the item that I would leave in a safe place for collection. Not once did they offer any form of compensation. I am very disappointed by the courier they use and the service they provided. I'm still waiting on the full refund. It would be good to hear back after they have received the returned splitter and to say that they also find the damage unacceptable, but I somehow doubt it! In my eyes, the item is not packaged sufficiently. If it had been wrapped in cardboard then perhaps the damage would not have happened...I'm assuming that the damage occurred after leaving their warehouse?”

Helpful Report

Posted 2 years ago

“Telephone Support Outstanding!!! Delivery fantastic! However I didn't receive great service from Austin. I ordered a front bumper spoiler kit and painter for my t5.1. The item was on backorder but Austin would not give me and ETA for the parts despite asking him a number of times. I'm a parts manager for Europe's largest Hyundai dealer and trust me I am very familiar to the phase BACKORDER, But if a customer calls me and wants an ETA date on a part and I have no answer i will then contact the supplier of those parts to obtain and ETA for customer! Austin kept basically saying "it gets here when it gets here" or "like I said I will update you WHEN it arrives" Thats not what I asked for, Austin needs to brush up a tiny bit on his customer Care. Apart from that all is ok and I will currently carry on doing business with you, specially as I have just got 3 more of my family members into vw campers who are now ordering from you. Thanks”

Helpful Report

Posted 2 years ago

Good afternoon, Many thanks for your feedback, we always take this on board and rectify it where possible. We have been in contact with you and everything has been resolved for you happily and we look forward to seeing you again in the near future. All the best from Vee Dub Team.

Posted 2 years ago

“This is nothing against the products that the company provides but the communication is quite poor. Over the black Friday weekend I was left in the dark with where my parcel was and if it has been dispatched from them. It wasn't till I had to get in contact with them for me to find out it was being held at my local sorting office!”

Helpful Report

Posted 3 years ago

Good morning Will, We are sorry you feel this way. I have taken a look into our system and I can see your order was dispatched the following day via Royal Mail, delivery was attempted but no one was home to receive this and I can confirm that 3 emails were sent out in total with your tracking information as this is automated in our system. Apologies for any inconvenience caused and we wish you all the best. Kind Regards Vee Dub Transporters.

Posted 3 years ago

“I’ve used vee dub for various items over the years. More recently I bought a T6 sportline spoiler and splitter. Which at this time still hasn’t been abled to be fitted by my mechanic because of missing parts. I’ve had two failed mechanics visits and I do feel your customer service team don’t know there products aswell as they should. I’ve had various answers from your team saying that I’m missing 12 small screws and then sending out the wrong fixing kit. Then when I ring again saying there is no such thing and all is in the bag. Then after another mechanic booking and a call from my mechanic to be told it is 12 screws we are missing. Iam now waiting for these to finally get the item fitted. If it is wrong this time I will be asking for a full refund and collection of the goods. It’s been a bit disappointing on this occasion. Regards darren”

Helpful Report

Posted 3 years ago

“Hi there I bought 4 side repeater decals from u guys and didn’t work very well I phoned up and spoke 2 jack at customer service twice and he said he would get back 2 me about what u guys could do I wasn’t asking 4 a free replacement maybe u could given me 10% off and would have ordered them again of u guys !!!”

Helpful Report

Posted 3 years ago

Hi Steve, Thank you for your review. We have taken a look into this for you and were able to find your phone calls from earlier in the month. Subsequently our Customer Services team did set yourself up with a support ticket on our system and we sent three emails to yourself regarding your Side Repeater Decals however we haven't received any replies to these. If you could please reply to our Customer Services team via email (your support ticket number is #65423, this should show in your emails from us), that would be great and we will be able to get something sorted out for you. Kind regards, Vee Dub Transporters.

Posted 3 years ago

“Have not received my order yet..ordered 16.08.21!!!”

Helpful Report

Posted 3 years ago

Hi Micky, Thank you for your review, we're sorry to hear that you have not yet received your order. This has been passed over to the relevant member of our team who will be in touch as soon as possible. Kind regards, Vee Dub Transporters.

Posted 3 years ago

“Quick to take money but when seat covers arrived missing hooks and since then I have tried to ask why and had no response. Customer service is really bad”

Helpful Report

Posted 3 years ago

Hi Guy, We're sorry to hear that you feel your experience with Vee Dub Transporters wasn't the greatest. We have taken a look into this for you to find out what exactly had happened and can see that two members of our team have reached out to yourself via email, one directly and one in response to your Contact Us form, however we are yet to receive a reply from yourself. If you are still in need of assistance, a replacement part, or have a question about your order, either reply to our Customer Services team or email in on support@veedubtransporters.co.uk and a member of our team would be more than happy to answer any questions or queries you may have. Kind regards, Vee Dub Transporters.

Posted 3 years ago

“Items not usable”

Helpful Report

Posted 3 years ago

Hi Stephen, Thanks for your review. We're sorry to hear that you have received an un-usable/faulty decal from ourselves. We have taken a look into this for you and can see that you have been in touch with our Customer Services team who have arranged for a replacement set to be sent out to yourself. Apologies for any inconvenience caused. Kind regards, Vee Dub Transporters.

Posted 3 years ago

“Website and Customer service are ok, shame about the product I bought..”

Helpful Report

Posted 3 years ago

Hi Henry, Thank you for your review. We are sorry to hear that you are not happy with an item you have purchased from ourselves. If you could please get in touch with our Customer Service team, with a description of the issue and some images if applicable, via support@veedubtransporters.co.uk and a member of our team will be more than happy to take a look into this for you. Kind regards, Vee Dub Transporters.

Posted 3 years ago

“So place order on 16 th it’s 27 now and no order received, maybe a error have email”

Helpful Report

Posted 3 years ago

Hello Simon, Thank you for your review. We're sorry to hear that your order took a while to get to you. As you may have seen on our social channels, we have been - and still are - in the process of moving warehouses, which unfortunately has caused some delays to our customers' orders. However, I can see that your order was delivered yesterday the 27th of May. If you have any questions or there is anything we can do for you, please don't hesitate to get in touch with our Customer Services team via support@veedubtransporters.co.uk. Kind regards, The Vee Dub Team.

Posted 3 years ago

“I purchased a new vw front badge for my T6 after it had been stolen. I decided I would go for gloss black with a tartan gti blue backing to match interior seat design. I have had wrong item delivered awaiting the right one now.”

Helpful Report

Posted 3 years ago

Hi Simon, Thank you for your review. We are sorry to hear that an incorrect item had been sent out to you. I can see from our support ticket system that you have been in touch with our Customer Services team and the correct item has now been posted out to you. Once again, apologies for any inconvenience this may have caused you. Kind regards, Vee Dub Transporters.

Posted 3 years ago

“I purchased a high level brake light for my T5. Happy with the service from Vee Dub Transporters and the quick response from customer service when I contacted them with a quality issue. The tabs on sprung plastic inserts failed when fitting to the tail gate. Difficult to get the screws back out to take the unit off. OEM looks like Nylon whereas this after market looks like abs. Nylon would be easier to screw into. Offered a replacement but carried out my own modification to solve the problem. I would recommend supporting the spring plastic component and cutting a thread with the self tapping screws before fitting to the tailgate.”

Helpful Report

Posted 4 years ago

“I would if they had arrived, this is not like you, usually I get the goods prompt and they are just right”

Helpful Report

Posted 4 years ago

Hi Brian, We're sorry to hear that you have not yet received your order. I have taken a look into this for you on our system and can see that your order was shipped from ourselves within our usual time period. Unfortunately RoyalMail are currently experiencing some delays with shipments, they are also experiencing issues with their system that relays the tracking information. I have however just looked at your parcels tracking details (I will forward these to you privately) and it is showing as out for delivery tomorrow. I hope this helps! Kind regards, Vee Dub Transporters

Posted 4 years ago

“The part I received was the correct one for the front of my van ,however it will not click into place correctly ,so I will probably have to stick the part with plastic adhesive so that it stays in place and doesn’t come out ,please advise”

Helpful Report

Posted 4 years ago

Hi Ian, The T5.1 OEM Style Front Spoiler inserts can be quite tricky to fit whilst the spoiler is fitted to the vehicle due to the curve of the spoiler and the lack of access to help the clips from the rear. If you are having some struggle with this we would recommend warming the clips on the insert and the spoiler up ever so slightly to help with fitment. If you are still having difficulty with this, please don't hesitate to get in touch with our customer service team on support@veedubtransporters.co.uk. Kind regards, Vee Dub

Posted 4 years ago

“Bad fit and would not stick. The curve in the metal is to rigid.”

Helpful Report

Posted 4 years ago

“the two items i purchased were of poor quality, Not up to the usual standard. I email about these items but have had no response”

Helpful Report

Posted 5 years ago

Hi Michael, Many thanks for leaving us some feedback. Please accept our apologies that you are not happy with the items that you have received. I have looked into our mailing system and I have only found one email, which isn't to do with this order. I will get customer service to contact you as soon as possible. All the best, Vee Dub.

Posted 5 years ago

“Item ordered then got a phone call to say out of stock. I pressed the button for a free promotional baseball cap. My item arrived yesterday without the cap , when I rang up they said I had not pressed the button and therefore could not honour the offer. I think you could have honoured this as a regular customer. Item itself was as described.”

Helpful Report

Posted 5 years ago

Hi Kenrick, Thank you for taking the time to leave a review. Apologies that you did not receive your free gift, unfortunately if the item is not selected at the checkout it does not show up on the order and isn't dispatched. We are please to know that you are happy with the electric and heated mirror kit that you received. Kindest regards, Vee Dub.

Posted 5 years ago

“The roof rails I recieved were not pre drilled at the end, when I did drill them the casting fell apart and I had to bodge a way to make them fit. In reality I should have returned then but I wanted to suprise my wife with the improvement. There were no instructions with the Wing Bars but I finally worked out how to fit them. I am happy to use VeeDubs again but I would expect much better quality products”

Helpful Report

Posted 5 years ago

Hi Simon, Thankyou for your review. Please accept our apologies with the troubles that you had installing your roof and wing bar package. Unfortunately we do not offer fitting instruction for the wing bars due to it being down to personal preference of where they are fixed onto, so there is no right or wrong way to place them :). I have looked in our ticket system and I cannot see any correspondence with yourself regarding this, if you need any help, please do not hesitate to contact our customer service team on support@veedubtransporters.co.uk they will be more than happy to help you. Kindest regards, Vee Dub.

Posted 5 years ago

Vee Dub Transporters is rated 4.7 based on 5,435 reviews