Thank you for your feedback, Richard. We’re sorry to hear about the difficulties you’re experiencing with the chair’s fit and adjustments. The armrests are designed to provide support, but we understand they might feel too close together for some users.
We’d recommend reaching out to us at 866-738-6552 during our hours of operation: 8:30 a.m. - 5:00 p.m. ET, so we can help troubleshoot and explore options to improve the chair’s fit for your needs. Your comfort and satisfaction are very important to us, and we’d be happy to assist!
“The chair is not bad, and it significantly helped my wife. But for this money, it could be better. There are details that really need improvement. The armrests are too short. They should be much longer, and the length should be adjustable (similar to Herman Miller Aeron). The remote should be wireless; my wife cannot reach it where it is stored on the chair.”
Thank you for your feedback, Bohumil. We’re glad to hear that the VELA Apex Chair has significantly helped your wife, but we appreciate your constructive comments about areas for improvement. Suggestions like adjustable armrest length and a wireless remote are valuable for us as we continue to refine our products.
If there’s anything we can assist with or if you’d like to discuss options to enhance the chair’s usability for your wife, please don’t hesitate to contact us at 866-738-6552 during our hours of operation: 8:30 a.m. - 5:00 p.m. ET. Your input helps us improve, and we truly appreciate it! 😊
“The VELA chair is ok. It serves the purpose pretty well, but we have a few suggestions. The person using the chair is large. She would feel more secure if the chair seat was a little deeper (longer) and the armrests were longer or positioned a little more to the front. Also, the footrest would be better if it extended a little further out in front.
Regards, James & Bonnie Markell”
Thank you for your thoughtful feedback, James and Bonnie! We’re glad to hear the chair is serving its purpose well, and we truly appreciate your suggestions. Feedback like yours is invaluable for helping us identify areas where we can improve to better meet the needs of all users.
If you have any further input or questions, please don’t hesitate to reach out. We’re always here to help and ensure the best possible experience! 😊
“It moves around great - that part is perfect. But the armrests are much too short - I'm not sure why anyone would like them that short. If we can get them straightened out and get my husband comfortable with the seat, we will be able to keep the chair. I sure hope we don't have to return it because return shipping will be expensive, as well as the 20% restocking fee.”
Thank you for your feedback, Stephanie. We’re glad to hear that the mobility of the chair is working perfectly for your husband. Regarding the armrests, you do have the option to purchase longer ones if that would make the chair more comfortable for him.
Please feel free to contact us at 866-738-6552 during our hours of operation: 8:30 a.m. - 5:00 p.m. ET, and we’d be happy to assist you with this option. We’re here to ensure the chair meets your husband’s needs! 😊
“I really like the color of the seat. I don’t use the new chair because the arms are way to short making it to inconvenient for me to get up from a seated position.”
Thank you for your feedback, Leota. We’re glad to hear you like the seat color, but we’re sorry to hear the armrests are causing inconvenience. Longer armrests are available for purchase, which might better suit your needs and make it easier to get up from the chair.
If you’d like to explore this option, please don’t hesitate to contact us at 866-738-6552 during our hours of operation: 8:30 a.m. - 5:00 p.m. ET. We’d be happy to assist you in finding the best solution! 😊
“It shows up nearly assembled and is sturdy as hell so that's nice but the upholstery is outdated and uncomfortable and the padding is abysmal to non existent for a chair this expensive.”
Thank you for your honest feedback, Brennan. We’re glad to hear you appreciate the sturdy construction and ease of assembly, but we’re sorry to hear that the upholstery and padding didn’t meet your expectations. Comfort is a key priority, and we value your input as it helps us identify areas for improvement.
If you’d like to explore options for enhancing the chair’s comfort, please don’t hesitate to reach out at 866-738-6552 during our hours of operation: 8:30 a.m. - 5:00 p.m. ET. We’re here to help and ensure you have the best experience possible. 😊
