Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,119 Reviews

89 %

of reviewers recommend Vertoe

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Metrics

4.6

Based on 5,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unassuming location, but very friendly people who helped us with storing our bags!”

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Posted 3 years ago

“Super easy, fast, and simple way to store luggage! Nothing bad to say about the process :)”

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Posted 3 years ago

“After coming off a plane - it was so nice to meet a friendly, soft-spoken kind person! It was a short walk from the metro and in a dry cleaners in a NASA building! A fun way to start the trip”

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Posted 3 years ago

“Worked well, easy and fast.”

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Posted 3 years ago

“I definitely won’t be using the service again. For starters, the place I booked to store my items wasn’t even open. How do you not confirm with these locations if they are actually open?I tried to contact support for a refund and they let me know that I had to provide proof that the place wasn’t open. This probably isn’t the best way to gain a repeat customer. I definitely wouldn’t lie about the place not being open and I’m actually offended Vertoe couldn’t do their due diligence and call the establishment themselves. I also think it’s very sketchy there is no phone number to discuss concerns.”

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Posted 3 years ago

“Excelente servicio”

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Posted 3 years ago

“What an awesome service! If you ever need to leave your luggage, this is the way to go!”

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Posted 3 years ago

“Was fast, easy, simple. Exactly what I needed in terms of wanting to not drag around my luggage all day!”

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Posted 3 years ago

“Really good experience!”

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Posted 3 years ago

“Very easy to drop off and pick up my bag. Helped out our day of touring in New Haven. Folks in the store were friendly.”

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Posted 3 years ago

“Perfect experience. Responsive team and super nice host. Very easy process and made a HUGE difference in my travels. Thank you!”

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Posted 3 years ago

“Safe and excellent service”

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Posted 3 years ago

“This was a terrible experience. We took a 60 min ($78) cab from Brooklyn to Manhattan to spend our last day in New York at a museum and Central Park. We had one very large suitcase for our whole family that we’d planned to store (and the reason we took that cab and not the subway). When we arrived at the storage place we were immediately and very rudely dismissed and told there was no room for our bag. I’d already paid for it and had my reservation confirmed, so this was quite a surprise. We sat out in the 105 degree heat for at least half an hour trying to come up with another plan. Eventually we booked storage with a competing company and took ANOTHER cab to get there. That experience was much better. We will be using that company from now on. Nearly $100 in cab fare, plus the money we paid you that we were never refunded is quite an investment. I tried to contact customer service, but my email bounced back. We won’t repeat this mistake again. I doubt they’ll post this review, but if you see this NEVER count on this company. Our last day of vacation was ruined and too much money was wasted for nothing.”

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Posted 3 years ago

“Was easy drop off and when I showed up to pick up they were very busy and stopped everything to help. Awesome service would use again for sure”

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Posted 3 years ago

“Good service , a little hot in the shop but it’s New York 😅”

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Posted 3 years ago

“Fast, clean, easy, secure, good price Thanks”

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Posted 3 years ago

“It was so helpful and the man of the store was so kind. I definitely recommend this!”

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Posted 3 years ago

“I left my bags at the Vertoe luggage drop nearest the US Capital so that I could visit the National Gallery of Art before I had a flight home. The woman who checked my bags in and out couldn’t have been nicer or more helpful. She was a delight to deal with and hurried to get my bags when I picked them upas I had a ride waiting to take me to the airport.”

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Posted 3 years ago

“Conveniently located in the city. Made our lives so much easier as we did not have to carry our luggage while walking around the city. Price is pretty reasonable too. Highly recommend.”

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Posted 3 years ago

“The place was nice and clean. My stuff was perfect. Good service.”

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Posted 3 years ago

Vertoe is rated 4.6 based on 5,119 reviews