Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,119 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Provided tags as promised, placed them in bags and took photos. Drop off site was a convenience store. Showed tag pictures upon return, picked up bags. Made it easy to walk around Boston on a long layover without dragging luggage along with us.”

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Posted 2 years ago

“Friendly folks. No issues.”

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Posted 2 years ago

“it was convenient to store my luggage, but it was hard to find with address, no significant name board, and close too early, so j had to come back in the middle of tour to pick up my stuff”

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Posted 2 years ago

“Thank you very much, everything was perfect !!”

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Posted 2 years ago

“The people were nice and my bags were well taken care of.”

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Posted 2 years ago

“Offers a solution for luggage save but it is not always optimal”

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Posted 2 years ago

“Fast booking, trustable stores, good localisations. I recommend this service!”

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Posted 2 years ago

“The attendant at the hotel ignored me while I was trying to drop my bag. When he learned I wasn’t a hotel guest, he served a person behind me and made me wait. I was in a hurry, that didn’t seem to concern him.”

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Posted 2 years ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We have spoken to the manager of the location and there was someone else assigned for the luggage at the time. We apologize if you felt like you weren't a priority at the time. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago

“Really nice people. A good place to store luggage.”

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Posted 2 years ago

“Simple, agil and safe”

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Posted 2 years ago

“Staff was super friendly and accommodating. Great experience!”

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Posted 2 years ago

“Fast, friendly and our luggage was well taken care of! So convenient instead of having to explore our last day in the city carrying luggage around!”

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Posted 2 years ago

“HORRIFYING. how is this advertised as “storage lockers”… we showed up at the address to a run down, tiny bodega where a man threw our luggage in a dark back room and locked it.”

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Posted 2 years ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. Our locations use their own storage space for luggage storage. But how they "threw" it is something that we must handle. We will call the location and let ask them what happened. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago

“Very happy with service provided, no issues at all and very easy”

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Posted 2 years ago

“First time. Totally worried, until it all happened amazing and simple. Awesome experience! We'll always do this, and have already rubbed them to family, who love their stuff around all day!”

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Posted 2 years ago

“Awesome service, will be recommended for those need to keep their luggage”

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Posted 2 years ago

“It worked fine but when we arrive we didn’t know what we were looking for. I think you should say what is the place where we are leaving our stuff.”

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Posted 2 years ago

“I paid online and went to the store but the two guys was looking for some QR code and I don’t know why it doesn’t appear in my email and app. I only left my luggage 2 hours here. Then they said we can go and the QR will appear when I check out. Then we back to the site 30 mins before our departure, the QR code still not appear, the two guys took my phone and kept clicking and searching and waste our time and did not allow us to go. My train was almost late and I said we have to go but they don’t allow us.the fk QR code doesn’t appear is not our fault but They don’t care and it could make us miss our only trail back to Germany from Paris!!!! And I gave cash for 7 euro Would never use that agai”

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Posted 2 years ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. This location has violated our terms and conditions, asking for cash from our customers. This should not have happened. May we ask for a receipt for the amount that you gave them, please? You may email them to us directly at support@vertoe.com. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago

“Did what was required”

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Posted 2 years ago

“For us, this option was very comfortable and all went as described (easy booking, easy luggage deposit). When we entered the store we were provided with tags for every item and made a picture. That was it. Pick up was also very easy (store was open from 8am - 8pm)”

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Posted 2 years ago

Vertoe is rated 4.6 based on 5,119 reviews