Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,119 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unhappy with front desk lady -extremely rude and unhelpful. If using luggage storage u are not good enough customer.”

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Posted 2 years ago

Hello Pavla, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. Excellent customer service is a top priority for us at Vertoe. We will be talking to the owner of the location to address this matter. These are independent businesses and we want to make sure they uphold Vertoe’s standards. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago

“Hi, my name is JONBENET… I really enjoyed having the frequency an simplicity of my bag drop-off. The desire to have such a easy-on-the-go way to store my bag for a important event is amazing! I will can try to use this is Los Angeles, California. Have a blessed day an see you all around in business. Let’s branch out!-JONBENET-”

Vertoe 5 star review on 6th September 2022

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Posted 2 years ago

“Great service! Airbnb wouldn’t let us drop off early. This was a great option. We chose a location close to the pier.”

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Posted 2 years ago

“This was super easy and affordable. The intake carrier was VERY HELPFUL and never felt uncomfortable where I left my bag!”

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Posted 2 years ago

“Great. Open 7 days a week too.”

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Posted 2 years ago

“Very friendly! Easy to find and close to the cruise ship docks!”

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Posted 2 years ago

“I purchased Vertoe service and was completely dissatisfied. I arrived at the location to drop my bag off for the day. I was told to leave my bags in a convenience store out near all the snack goods. When I told the clerk I was not comfortable with this he stated that was the only option. There was no locker. The bags were not even behind the counter. I was just suppose to trust he would watch my bags and no one steal items out of it when they went to get some chips. This was not at all something I was comfortable with this. Instead I spent the day lugging my bag around until I could check into my Airbnb. Which is exactly what I was trying to avoid. When I contacted customer service they simply said they had never had any complaints by other users at this location and would not give me my money back. I was given a credit however, after the experience I had please tell me how I am expected to trust this service again. So that’s money down the drain between the Uber to get to the place and the service cost. Good luck using this service and feeling your items are secure.”

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Posted 2 years ago

Hello Kristin, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. Your items’ safety is a top priority for us at Vertoe. We will be talking to the owner of the location to address this matter. These are independent businesses and we want to make sure they uphold Vertoe’s standards. Also, please do understand that we are a short-term luggage storage company who partner with local businesses. This means that they do not have specific lockers, and they use their own space in storing your bags. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@vertoe.com.

Posted 2 years ago

“Excellent service and very conveniently located!”

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Posted 2 years ago

“Everything was good except for one thing, I extended the pickup time via Email and paid the extra, after a few days you guys called and said to me why I didn't pick up my suitcase and whether they should keep it or not. They didn't notice the new pick-up date. It was a scary conversation :))”

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Posted 2 years ago

“Uncomplicated, as described”

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Posted 2 years ago

“It was so nice to have a safe place to keep my three giant bags when I first arrived in town. My flight arrived in the early morning and I wasnt able to check into my Airbnb until late afternoon. The staff at the drop off site were incredibly helpful and I trusted 100% that my belongings would be safe. I'm not sure what I'd have done if this service wasn't available.”

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Posted 2 years ago

“There service was great they respond immediately I recommend there service Thank u”

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Posted 2 years ago

Hello, Sorry to hear that you had a negative experience with us. We checked our emails unfortunately, we didn't receive any email from you. May we ask for the reason for cancellation please? For any other concerns, feel free to email us at support@vertoe.com. Thank you.

Posted 2 years ago

“Worked out very well”

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Posted 2 years ago

“Great place to store our gear so we could attend a baseball game!”

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Posted 2 years ago

“Very simple and affordable. 100% would do again!”

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Posted 2 years ago

“Very convenient service, made our first day in Dublin much, much easier!”

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Posted 2 years ago

“Great concept. First time using. Staff could be trained a bit more in the initial questioning. One staff member wasn’t aware of the drop off procedure and the fact that there was a booking id”

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Posted 2 years ago

“Very practical service, specially for the travelers. To use it again”

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Posted 2 years ago

“Friendly service.”

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Posted 2 years ago

“All was perfect thank you”

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Posted 2 years ago

Vertoe is rated 4.6 based on 5,119 reviews