Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,119 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Très pratique. Petit problème car le mail est parti dans les JUNK et je n'ai pas pensé à aller voir.”

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Posted 2 years ago

“Guy in the store held out bags hostage until we gave him a tip.”

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Posted 2 years ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago

“Good service”

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Posted 2 years ago

“I was able to find and book a suitable storage place fairly close to a subway stop from Reagan National Airport in DC. I don’t really like that you can’t at least get the exact address before you book (maybe it’s further than you thought,a sketchy area, etc). A previous reviewer had mentioned the name of this particular store so I had called before booking to make sure they really were affiliated with Vertoe. They were, I booked and found the place easily. It would’ve been a great spot except there was a storm the night before and the store had no power so could not keep our luggage. We had to go online and try to find somewhere else. Fortunately, we did and all worked out. I sent customer support at Vertoe a refund request which they honored within a few days. My biggest is caveat is that you probably ought to call ahead where you plan to store your luggage before you go. We didn’t know the facility couldn’t accommodate us and we lost a couple of hours in going there, backtracking and locating another storage facility. I will make it a practice to double check before going to drop off luggage should I need to use this service in the future.”

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Posted 2 years ago

“Used their service on 2 occasions. For the first one, the lady at the shop said we could not pick it up 30 mins later than our estimated checkout time as she would charge us more. I checked our email confirmation and this was not correct. The second shop owner was very friendly and helpful. Would definitely use it again.”

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Posted 2 years ago

“Easy in, easy out. Prompt good service.”

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Posted 2 years ago

“A great service. Convenient and easy.”

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Posted 2 years ago

“First time using Vertoe very helpful to have a place to leave luggage.”

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Posted 2 years ago

“They were so kind and helpful. I would definitely use their service again. They even helped me to carry my heavy luggage out. (When they didn't have to!) Highly recommended.”

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Posted 2 years ago

“Brilliant service”

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Posted 2 years ago

“Accurate location, no problem at all, good attention from host”

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Posted 2 years ago

“Everything worked out fine. Booking, drop-off & pick-up. Very friendly staff.”

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Posted 2 years ago

“Very good luggage storage. Very good location, the person is professional, flexible and very helpful. Luggage stored safely, everything was great! Thank you!”

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Posted 2 years ago

“Hidden gem of a service for a short term luggage storage fix. Easy to engage, priced right and great customer service. Only draw back is the unknown positioning of the establishment until payment is made. Overall, highly recommend this service.”

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Posted 2 years ago

“Good experience. Shop staff in Barcelona was friendly and luggage storage without any problem. Can clearly recommend vertoe.”

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Posted 2 years ago

“Easy to book, easy to drop the bag off, and Tony at the store was super nice. Everything went as advertised.”

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Posted 2 years ago

“My first time using a service like this to check my bags for the day. Very easy to find available drop points and book. Drop off and pick up was very easy too. I felt comfortable knowing my bags were safe and secure while I had the freedom to explore the city.”

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Posted 2 years ago

“We had a very good experience using Vertoe in NYC! It allowed us to explore without waiting for our check in time/ traveling out of our way to get where we are staying. I would definitely use this service again!”

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Posted 2 years ago

“A very convenient and easy solution for travelers in NYC.”

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Posted 2 years ago

“Service was good, got what I was looking for, but I noticed that 1, the bags were not at all in a secure area, 2, they never provided the blue security tags which would at least offer some peace of mind. Other than that, the service was fine, they were friendly, and we dropped off our bags, and picked them up totally fine.”

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Posted 2 years ago

Vertoe is rated 4.6 based on 5,119 reviews