Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,119 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Good Option, close to union station..”

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Posted 3 years ago

“Location booked has gone out of business”

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Posted 3 years ago

“Seems like a great service idea. But be sure that you call to confirm that your vendor is open when you need them. I’d booked for the day after Thanksgiving only to find the shop closed. But they say they’ve refunded my payment so I’m not totally dissatisfied. Will try again.”

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Posted 3 years ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com. -Vertoe Support

Posted 3 years ago

“very convenient and easy to use”

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Posted 3 years ago

“I made a reservation and paid using This site… said on their website they made sure the store was open on Friday 26 the day after thanksgiving, so I walked from the Amtrak station to the store cleaners of cleaners just to found out the store was closed. Also like 5 people were there also trying to store their bags there”

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Posted 3 years ago

“We were looking for a place to leave our bags very last minute. It was midnight in Vegas and although many of the Vertoe locations say 24 hours, we were only able to find one that was actually open that late to drop off bags. The experience was nice & easy once we got there, but finding a place on the app was more difficult.”

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Posted 3 years ago

“Cheap and convenient! Literally one minute from Penn, this place saved me from schlepping my bag round all day. I wish it was open a little later, as my train to Boston leaves at 9, but let me also recommend the wonderful Trattoria Bianca, right across the street! I will definitely use Vertoe again. The drop-off and pick-up process is quick and efficient, and the people were nice. Couldn’t believe how cheap it is!”

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Posted 3 years ago

“Really good service”

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Posted 3 years ago

“Uncomplicated and friendly service!”

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Posted 3 years ago

“Proprietors like the one I dealt with at Chicago Cobblers will ruin your business! To say he was aggressively rude would be to vastly understate things. Let me explain: I booked storage for two suitcases. My suitcase was a small carry-on, one that has measurements even smaller than the European limits. My friend had the other suitcase, which was also of the smaller variety, the half-size type that flight attendants use. He also was carrying a soft-sided briefcase, and I had a small nylon bag that used drawstrings for closure. When we arrived at Chicago Cobblers, the (presumed) owner was curt from the start. I asked him if it would be okay if I tied the nylon bag to the suitcase. I was prepared to just take the bag with me if necessary, but the way things went, I didn't actually get the opportunity because the owner immediately began to loudly berate me, complaining that he made no money from storing suitcases through your company and that I was cheating him of money if I was to have him ignore my small bag. He bragged that he was doing better by getting his own storage customers on his own and not through companies like yours. He ranted loudly about this for awhile, but then said that he would give us a deal and my friend could store his suitcase and briefcase if he paid $10 cash. I started to object to his obvious dismissal of the Vertoe agreement, but my friend wanted to defuse situation and get us away from this abrasive guy, so he quickly handed him the cash. Now, I need to point out that what I was asking for was definitely reasonable. Just two months ago I was in LA, and I was traveling with the same little suitcase and nylon bag. I used a different storage company than yours to book storage for my suitcase for the afternoon. When I got to the establishment that would store my suitcase I asked the same question: would it be alright if I tied the nylon bag to the suitcase and leave it that way. This owner did not throw a fit and begin yelling at me, but instead was quite nice and said that this would be no problem at all. I tell you this so that you know that my request was not out of line. The guy at Chicago Cobblers does not deserve to be in business, and if he is indicative of your other storage establishments, then Vertoe is not a company that can ever get my business nor endorsement.”

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Posted 3 years ago

“Storing our bags here was easy and convenient. I recommend this location without reservation and would definitely use this service again!”

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Posted 3 years ago

“Great service and easy to use. I was able to drop my bags in the morning, enjoy my day in the city, and then pick up my bags on my way to the airport.”

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Posted 3 years ago

“I made a reservation and tried to cancel it but the website wouldn’t allow me. So I reached out to customer service via email and the only response I kept getting was “we received your message and someone will reach out to you as soon as possible” and I heard nothing since.”

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Posted 3 years ago

“Helpful service!”

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Posted 3 years ago

“Je recommande, très pratique et surtout très bon accueil et service +++++++”

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Posted 3 years ago

“Easy, convinient and effective. Good service with a smile.”

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Posted 3 years ago

“First place where we payed was closed and the store next to it offered to store our baggage but it was scamy. We have refused to leave our baggage with stranger”

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Posted 3 years ago

Hello, We apologize for the experience you had received. We will be investigating this matter further and making sure the location partner is abiding by our safety standards. We assure you that all our locations have been thoroughly vetted and will be abiding by our safety protocols -Vertoe Support

Posted 3 years ago

“Safe, quick, and so convenient! Will definitely use again if necessary”

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Posted 3 years ago

“We were very well treated. The place is safe and the owners, very kind. We felt safe to left our bags in there!”

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Posted 3 years ago

“The location of the luggage drop-off is conveniently located near the NY Penn station. It's only $6/luggage. Make sure you check their hours so your luggage won't get stuck there :)”

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Posted 3 years ago

Vertoe is rated 4.6 based on 5,119 reviews