Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,119 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

Questions

Metrics

4.6

Based on 5,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how Vertoe made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had to change our plans and did not use your service, any chance of getting our money back?”

Helpful Report

Posted 1 year ago

“There wasn't any locked storage on site and the attendant did not have any tags for our bags. However, the staff at this facility was very kind and took great care of our belongings”

Helpful Report

Posted 1 year ago

Hi Autumn, Thank you for your review of Vertoe - we are so happy that you are enjoying our product and service. We strive to provide the best experience to our customers and are glad that we are doing just that! If you need any help in the future, please don't hesitate to reach out to us. Thanks again for your kind feedback. Best, Vertoe

Posted 1 year ago

“Vertoe themselves were great but the location for bag drop pff was not. We booked and paid for it in advance, when we turned up the guy tried to tell us no sorry we’re closed for bag storage today! He tried to turn us away, I had to argue with him that we had already booked and paid. Eventually he admitted he has received the booking on his system and took our bags. This left us worried to have them in his care.”

Helpful Report

Posted 1 year ago

Hey CLAIRESSE, Thank you for the great review about Vertoe! Our team does its best to ensure all customers are happy and have a smooth experience when booking. We also apologize about what happened with your booking during this time. Rest assured this won't happen again to our future customers. We hope that you consider using us at one of our other Vertoe locations. We appreciate your feedback in this matter and we want to offer you the code: feedback20 for 20% off your next Vertoe booking. Best, Team Vertoe

Posted 1 year ago

“Did what it was supposed to. The service provider was not on the ball for pick up at all.”

Helpful Report

Posted 1 year ago

Hi Daniel, Thank you for your review of Vertoe. At Vertoe, we do our best to make sure everyone is happy and going above and beyond to ensure customers have a great experience. We are always happy to answer any questions and encourage our customers to reach out if they need help. Thank you again for taking the time to review Vertoe. Sincerely, Vertoe Team

Posted 1 year ago

“I found the use of app to be very easy and convenient. The pricing is good as well. My only issue is with the particular location we dropped our luggage off at. Our bags were just tucked into the corner with zero security and no tagging system. I didnt feel particularly comfortable leaving my belongings there.”

Helpful Report

Posted 2 years ago

Thanks so much, David! We appreciate your positive feedback about Vertoe. We are so thrilled you are having a great experience using our service. We strive to provide our customers with a hassle-free process for their luggage storage needs, and our customer service team is always available to help with any questions or concerns. We apologize about the tags. We have informed the location about this and we have sent more tags to them as well. Feel free to email us at support@vertoe.com for any concerns/questions.

Posted 1 year ago

“Booking and check-in were quick and easy. I would feel better if check-out was more secure. There was no verification of identity when retrieving our luggage. Seemingly anybody could pick up our luggage without proof of identity or ownership.”

Helpful Report

Posted 2 years ago

Hello Karl, Thank you for your feedback! We're sorry to hear that the check-out was not secure. We will talk with the location owner and make sure that they uphold our standards. Feel free to email us at support@vertoe.com for further concerns.

Posted 2 years ago

“Very convenient”

Helpful Report

Posted 2 years ago

“It saved us dragging our luggage around Rome! The location we found was ok but difficult to get the luggage to. People serving us were polite.”

Helpful Report

Posted 2 years ago

Hello Anna, Thank you for letting us know about this. Your feedback helps us do better. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago

“It was oke, but didn’t expect the location to be a hostel.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to know that you did not expect one of our locations to be a hostel. Vertoe locations are local businesses such as hotels, restaurants, retail shops, any local business that have extra space to store your items in a safe, convenient and affordable way. Each location is verified and trained by our team before being listed. We also have an insurance policy of $5000 if anything happens to your belongings while inside the location. For any questions/concerns, feel free to email us at support@vertoe.com. Thank you for your understanding.

Posted 2 years ago

“I can't say anything about Vertoe but the customer service at the location was very poor.”

Helpful Report

Posted 2 years ago

Hello, Sorry that you had a negative experience with one of our locations. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago

“Vertoe was very convenient for storing my bags the morning I arrived in Montréal, as I could not check into my hotel until late afternoon. I was displeased with the security of the storage room in my particular hotel. I was assigned a square tile in a room to put my bags, and there were no lockers, zip ties, or locks of any kind. I was pretty nervous, although it ended up being fine. I just wish it was a little more secure so I could have the peace of mind while walking around.”

Helpful Report

Posted 2 years ago

Hello Taylor, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. Your items’ safety is a top priority for us at Vertoe. We will be talking to the owner of the location to address this matter. These are independent businesses and we want to make sure they uphold Vertoe’s standards. We would also like to inform you that most of our Vertoe locations are local businesses such as hotels, restaurants, retail shops, any local business that have extra space to store your items in a safe, convenient and affordable way. Each location is verified and trained by our team before being listed. We apologize if you felt that the location was unsafe. On this regard, we would like to offer you the code: feedback20 for 20% off your next Vertoe booking. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago

“Frosty reception at first due to staff advisor being on her own and having a queue and the phone ringing.”

Helpful Report

Posted 2 years ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are in the process of gathering photos of these locations for the convenience of our customers. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago

“Pendant un certain temps, d'accès au site a été perturbé la journée du 21 août 2022 ce qui ne m'a pas permis d'annuler une réservation dans les temps. Vertoe n'a rien voulu entendre et je n'ai pas été remboursé. Dommage”

Helpful Report

Posted 2 years ago

Hello Laurent, Sorry to hear that you had a negative experience with us. We checked the history of your booking and you booked twice under 2 diffent locations. The first location you booked is under Allo Velo Cafe located at 141 Rue du Shannon, Montreal, QC, Canada which you have cancelled same day at 01:06 PM. The other booking you made was for Parc Suites Hotel located at 3463 Avenue du Parc, Montreal, QC, Canada which you requested to cancel via email. We were able to respond to you about the guidelines on our Vertoe Cancellation and made it clear that the second request was not eligible for booking. The amount on the 1st cancellation you made will be credited to your account within 5-10 business days. If it has not yet been credited within that timeframe, please email us immediately at support@vertoe.com. If you have any concerns moving forward, please don't hesitate to email us directly. Thank you.

Posted 2 years ago

“I used Vertoe for the first time in Nashville. I used the location by Centennial Park. When I received my confirmation email, it stated that I would receive a tamper proof seal for my suitcase. At this Vertoe location, they did not provide the tamper proof seal. When asked, they stated “oh we don’t have anymore of those.” It made me feel very uneasy about leaving my suitcase there but I decided to. Picking up my suitcase was no problem. I just wanted to give feedback that all locations should make the tamper proof seal a standard.”

Helpful Report

Posted 2 years ago

Hello, Sorry to hear that you had a negative experience with us. We have always been in touch with our partner locations about the Vertoe Seals. We always make sure that they still have some left before running out. We apologize for what happened during this time. Rest assured this will not happen again. For any other concerns, feel free to email us at support@vertoe.com. Thank you.

Posted 2 years ago

“The customer service was great! That's the only positive thing I can say.”

Helpful Report

Posted 2 years ago

Hello Kathleen, Thank you for your positive feedback on our customer service team. Please don't hesitate to reach out to us at support@vertoe.com for any comments and suggestions. Have a great day!

Posted 2 years ago

“Wish I could have gotten a locker closer to where I needed my luggage. I left my bags at a liquor store and then walked to my destination. My legs hurt the rest of my vacation.”

Helpful Report

Posted 2 years ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. Please be advised that our partner locations are local businesses that use their own storage space for luggage storage. This means that they don't have lockers. All of this information are listed on the website and can be accessible. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago

“Bom dia! Reservei, mas não atualizei os serviços. Eu posso receber de volta os $14,90 que paguei?”

Helpful Report

Posted 2 years ago

Hello, Thank you for letting us know about this. Your feedback helps us do better. May we confirm if you wanted to have your booking cancelled? For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago

“The idea of Vertoe is excellent and very convenient and for that I'm very satisfied with the service of the company. However, it would be nice to see pictures of the locations because the one I chose was very inconvenient. I had to squeeze through a very tiny store, go down a flight of stairs that were blocked with all types of trash and store products, then squeeze through the hallway, and place my luggage in a dirty storage facility of the convenient store. I did all this while carrying my 50 lb luggage over my head because the store owners layed out all their unused products everywhere and were extremely disorganized. A picture of the place would have motivated me to choose another location that would be easier for me to get around with. Safety hazard indeed.”

Helpful Report

Posted 2 years ago

“Offers a solution for luggage save but it is not always optimal”

Helpful Report

Posted 2 years ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago

“It was easy to drop off our luggage.”

Helpful Report

Posted 2 years ago

Hello Joanne, Thank you for your feedback. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago

Vertoe is rated 4.6 based on 5,119 reviews