Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,686 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 3 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very are excellent with both their service and communication - a first class delivery service with their click & collect and return service. Their 'buy now pay later' is an excellent option as is their 'take 3 payments options'. I would strongly recommend Very as an exceptional company with excellent customer service.”

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Posted 7 years ago

“The ability to "buy now pay later" makes life a lot easier and delivery is always quick and efficient.”

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Posted 7 years ago

“great quick service .. great price ... it was cheaper than Argos.. . and made my day with the Christmas sweets as a gift .....well done it made my day”

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Posted 7 years ago

“really bad service ..they are happy to take your money and spend loads of money on adverts and celebrity models, but what they really should be doing is sorting out their customer services as i dread phoning them i know its going to be a very long phone call as 1).. its not in this country and they can't understand me very well ..there for the connection and reception is just awful and 2) i have to end up phoning them several times over the same issue as they never ever sort it out first phone call...appalling”

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Posted 7 years ago

“Very little help regarding a returned item, was basically told no proof of return you pay! even though all the other items were credited back. once you start to complain phone line goes faulty, this happened 3 times.”

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Posted 7 years ago

“The worst call centre to deal with. Constantly put on hold, dealt with on South Africa only Horrendous service”

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Posted 7 years ago

“Opened an account when I simply wanted to order something. Went through order process 3 times and each time it said my basket was empty despite me adding items to it each time. Very poor. I won’t bother again”

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Posted 7 years ago

“Awful awful awful customer service. Wardrobe delivered with a crack through the mirror and they want me to wait for 28 days for it to be picked up?! absolutely no way am I housing they're faulty items. Told different things by every consultant I spoke to- Promised that the delivery company would call me and pick it up this week- Nowits 28 days and 'they can't overide the procedure' but they're 'sorry for the inconvenience caused'. One advisor used these two sentences for an entire two minutes. Asked several times to speak to a manager to be advised it will be the same answer. Finally put through and they said they had no way round this, only after the 28 days will they escalate I will NEVER use very again- EVER”

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Posted 7 years ago

“Very quick delivery and good price for item purchased.”

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Posted 7 years ago

“The worst customer service I've ever experience, I received a text saying my delivery would be her between 12pm - 2pm on Monday 4th December. No delivery. Rang the deliver company who were excellent, told me the item was out of stock with Very. I ring Very after 20 minuets get through to someone who then tells me my item is out for delivery and tells me to ring the delivery company. Then I tell them I've already done that the item isn't in stock, whole story changes pone operator then says is coming into stock today, 4th Dec. We rearrange for delivery on the Thursday following week. I rang the next day just to double check it had arrived in stock to be told it wont be in stock now until 18th and deliver will be the 20th! to close to Christmas for my liking. Rang the next day to request a refund which I had been offered the day before. Was told my money would be in my bank within 48 hours, surprise money didn't go in. Rang again was passed to a "manager" who said she had released the funds and apologies for the delay. She promised the money would be in my bank within 24 hours even on a Sunday! Surprise till haven't got my refund or item!!!”

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Posted 7 years ago

“Love very, the products are great quality as is the price, will always be ordering from you again”

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Posted 7 years ago

“Ordered a snow white toddler doll, it arrived very quickly and the commicatation from order to delivery was faultless.”

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Posted 7 years ago

“All on time very quick delivery very satisfied customer”

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Posted 7 years ago

“They have great deals and offer very flexible payment schemes. Delivery is prompt and they are a simple and straight forward company to deal with.”

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Posted 7 years ago

“I ordered a dress for my son's wedding and tried to track the order, which should've arrived on Mon 11 Dec. There was something wrong with the webpage which wouldn't let me track my order. I tried speaking to the online chat who was going to pass me to the specialist team, who didn't contact me. I then went into my account to see that the order had been CANCELLED. I tried ringing twice to be cut off both times. DO NOT USE THIS WEBSITE”

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Posted 7 years ago

“Lovely items delivered quickly in time for a birthday party”

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Posted 7 years ago

“Absolutely brilliant . Ordered last night received this af6ernoon .”

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Posted 7 years ago

“Called to ask for help regarding making an order as i had problems with resetting my account, they were of no help at all and hung up on me. Then rung again and advised just to look on the website and they could not help me.”

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Posted 7 years ago

“ALWAYS DELIVER”

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Posted 7 years ago

“Increased the price of a sale item after I asked if it would be reduced in the black friday sales”

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Posted 7 years ago

Very is rated 1.7 based on 1,686 reviews