Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,680 Reviews

18 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 3 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent choice at affordable prices often cheaper that the major high street chains it outsources for. Very quick delivery time and great communication from orders placed to delivery. My go to first company..”

Helpful Report

Posted 3 years ago

“I ordered a hotpoint fridge from very in July and it broke in September. I have had 4 engineers out and they can’t fix the problem! Hotpoint are refusing a refund and very do not want to know. Everytime i ring up i get passed around different departments and no one wants to resolve the problem. Me and 3 children have been left without a fridge for 3 months now!”

Helpful Report

Posted 3 years ago

“Saw a good laptop and Bought it on black Friday, 26th of November. I already had a laptop that I had purchased through John Lewis and decided to cancel my order and do business with Very as I could get a further discount if I opened a very account and bought it through their 'Buy now pay later' scheme as money has been really tight for me this year. Order got delayed around 2-3 weeks and was scheduled to be delivered by the 13th of December, which was fine because it was a Christmas present for my son anyway. I now receive an email 2 weeks later after placing the order saying that my order has been cancelled by them as they are unable to re-stock it even though I bought it when it was fully stocked?! It's now 2 weeks until Christmas I have No Christmas present and absolutely no deals are available as I have now missed out on all black Friday and cyber Monday deals and everything is out of stock everywhere due to these sales. Well done Very! You have ruined my sons Christmas. I just wanted to make it good for him after a difficult year. I will be closing my account down with Very as soon as I receive my refund and i urge anyone thinking about doing business with this company to AVOID!”

Helpful Report

Posted 3 years ago

“Very owe me a lot of money, due to my account being closed they are refusing to help or give me back my money. We are just under 2 weeks till Christmas and I am out of pocket by over £230. I have chased this for over a month. I have made a complaint no response. I have been told that because the accounts closed I would not be able to have my money back. Still haven’t received a penny to date”

Helpful Report

Posted 3 years ago

“They are an absolute nightmare. Really waste your time and very poor english - tried to arrange collection three times and three times they never turned up. Arranged further time off work to arrange delivery and still not one arrived. There are far more reliable companies to shop with. This company dont even care about their negative reviews. They cant do - look and see how many there are! They dont deserve any custom. Dont say you have not been warned. We cant all be wrong!”

Helpful Report

Posted 3 years ago

“Absolute Nightmare to get hold off their customer service when things go wrong. Then when you do absolutely unprofessional and outsource abroad, English speaking very poor and unprofessional, now going to cancel account oh by the way another 1 hour call to do so, nightmare.”

Helpful Report

Posted 3 years ago

“disappointing service from Very! I am not happy at all with the service from Very and will never order from them again!!! I can’t review the item as never got it!! I ordered this item it never arrived from Yodel!! However very have took no responsibility for my item not arriving!! I’ve asked for a replacement but got told I would have to re buy the item if I wanted the item they have lost it’s a joke !!!! No item and no replacement or refund 😡 it’s my daughter Christmas gift as well!!! Very have been so unhelpful and rude !!!!”

Helpful Report

Posted 3 years ago

“Terrible customer service, totally incompetent. We purchased a bed only for the wrong colour to arrive. Tried contacting delivery company and very to get it returned and ended up getting charged for a 2nd bed that hasn’t arrived. Contacted them to get that taken off our account and instead of taking it off like they said they would, they’ve added the price of a third bed. Currently sitting with the wrong colour bed that we have paid triple for which has put us over our credit limit. Shocking.”

Helpful Report

Posted 3 years ago

“Worst company I ever purchased from, never ever again. Please do not order from them. i purchased an I phone it was faulty so I returned it 14 days ago. Still no refund or even any E mail to say they have received it back. when you call customer services it takes hours to speak with a manager. They just keep saying wait 14 more days! its was £630! They are holding the phone and my money such a s show! I wish I had seen these reviews before purchasing! I am on hold as I write this and its been 40 minutes trying to get a manager in customer services! Extremely frustrating!!!!!!!”

Helpful Report

Posted 3 years ago

“Had to take 2 days of work and lost wages for delivery that never turned and then never turned up after rearranging. Absolute joke .”

Helpful Report

Posted 3 years ago

“I used to enjoy shopping at very but now it's just an awful experience. If I could give 0 stars I would. EVERY time I have ordered something from them, for my last 6 orders, I have had a problem. I've just received a big order I placed and every single item the box it's in is damaged. They are Christmas presents!!! How lovely it will be to give the recipients their gifts with battered boxes. A couple of orders ago I ordered makeup and they sent me an out of date product. What Very? Do you think it's OK to palm off out of date items to your customers. Seriously I'm paying off my account and will not be shopping with you again!!”

Helpful Report

Posted 3 years ago

“website is terrible, my address doesn't exist apparently and there's no way to enter an address manually. Then the order failed but they still took the money from my account, no one answer the phone, just get cut off after going through all the options... and there's no email address to email them to be found, utter joke.”

Helpful Report

Posted 3 years ago

“Returned, with other item not credited to Acc after 27days and having to wait further 7days. Also delivery service shocking as left in neighbours bin on collection day, door bell not rung, found it by chance. Nightmare to get through on phone. (voice recognition) Had enough of poor service. Long standing account with them with service fast in decline. Have paid account in full and requested to be closed today and again have to wait 14days??? Good Riddance Very. This feedback with photo rejected from their website - Your review cannot be approved because it: . shipping or fulfilment focused . customer service focused Face up to your customers criticisms Very or more like me will dump you.”

Helpful Report

Posted 3 years ago

“Be very carefull peeps as ordered fifa 22 yesterday of very.co.uk and apparently it was delivered in 28 minutes of ordering. Looks like their delivery drivers are conning people with saying their items have been delivered when they have NOT!!!! VERY.CO.UK Tracking history Thursday 18th November 13:29 Parcel delivered - with signature 13:29 Order to be packed at supplier 13:28 Despatched by Our Supplier 13:18 Order being processed at supplier 13:03 Order received by our supplier”

Helpful Report

Posted 3 years ago

“Product of very poor quality. We have waited weeks for a very simple refund, staff incompetent, now referred to trading standards.”

Helpful Report

Posted 3 years ago

“AVOID! Dealing with this company is like taking a trip back in time.”

Helpful Report

Posted 3 years ago

“I ordered a fridge freezer on 30 September and £600 was taken from my account on 4th October. I rang customer service on 16th October to check when my order would be delivered. I was told an email had been sent to inform me that the item was out of stock. I explained that I hadn’t received an email and the caller recognised they had the wrong email address for me. I was told I would receive a refund in 3-5 days and was forced to call back 10 days later to be told I had been given the wrong information and the refund would be in my account in 7-10 days. We are now at 16th November and STILL no refund. I have been forced to pay £100 for a second hand fridge freezer as very still has my money. I would URGE people not to buy from this site. Atrocious service!!!!!!!!”

Helpful Report

Posted 3 years ago

“New angry customer first order a maxi dress which sent back as did not fit, refunded dress but made me pay £4.99 for delivery for something I sent back so out of pocket. Will not be ordering anything again just want them to delete my account and unable to get through to customer services to close my account. Now with another catalogue with free delivery and spent a fortune .. your loss Very !!!!!!!”

Helpful Report

Posted 3 years ago

“Be careful when returning items as they make as if they have not received it when it was delivered. Keep your post office slips as this is some very illegal activity happening! Tracking number QQ885246074GB”

Helpful Report

Posted 3 years ago

“Excellent return serive”

Helpful Report

Posted 3 years ago

Very is rated 1.7 based on 1,680 reviews