Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,686 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speed of delivery and ease of returns”

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Posted 7 years ago

“Good price, kept updated, fast delivery”

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Posted 7 years ago

“Does not even deserve one star! Was on hold for about an hour as very cocked up our order and tried to get us to pay out more for there mistake! Customer service hardly speak English And had an attitude problem and changed her story about 100 times! will not be ordering from very again and will be advising people to cancel there account”

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Posted 7 years ago

“No gut very?”

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Posted 7 years ago

“I made a purchase from very.co.uk and I was very pleased with the customer service that I received and with the purchase that I made, it was a good quality product as advertised and I wasn't disappointed”

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Posted 7 years ago

“I don't think I have one bad word to say about Very! They have so much to offer and great delivery/returns options. Definitely recommend.”

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Posted 7 years ago

“Don't use the Very click and collect service. And then don't try complaining to the complaints department as they are completely useless.”

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Posted 7 years ago

“Wide variety of chocies of products,affordable prices and excellent delivery service.”

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Posted 7 years ago

“Easy to order and receive my order”

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Posted 7 years ago

“Fast delivery, great customer service”

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Posted 7 years ago

“Archaic, innefective, untimely inefficient customer services. Takes fatmr too long to receive a reply to your online customer services form. Thought premium customer services numbers were confined to the last century.....abviously not. It's taken two months but I've finally managed to have my account closed.....good riddance.”

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Posted 7 years ago

“TERRIBLE customer service provided from start to finish. I have been trying to close my account down with this company - now on week 4 and having no luck! This is apparently down to the fact they owe me £4.20,,,,, and it takes them up to 8 week's to get payment to me!!!!! I would highly recommend that you avoid this company!!!!”

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Posted 7 years ago

“Delivery always on time courteous delivery men and great items to buy. Can't be beaten for offers and prices. Love it”

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Posted 7 years ago

“Where do I start with Very, it started when we were looking to purchase a new sofa, found a brilliant deal on very ordered on the 18th April delivery date given was before the 29th which we thought was perfect so come the 29th nothing no contact from very or the delivery company arrow xl after calling arrow xl they advise that they had a fire in one of there warehouses, and that they informed very to contact and customers and let the, know that there would be delays but nothing off very. We finally go a delivery date of the 6th may confirmed text the day before with a time slot, so we got rid of our old sofas (which proved to be a massive mistake) On the 6th may after booking time off work to wait in for our delivery nothing arrived or no contact from very or arrow xl, I then had to do all the calling round after finally get through to arrow xl they informed me that they couldn't find our sofas in the loading bay now this continued on 2 further occasions 15th May and then the 8th June and the same issue again arrow could not find our sofas in the loading area, at this point we contact Very to complain they did not seem bothered that we had been without anything to sit on since the 6th may, they did advise that they would cancel this order and re-order the same sofas but the price had gone up over £400 more they advise not to worry and once the order had gone through that would discount the diffrence, sofas finally arrived but now we have contact Very 4 times each call lasting over 40 minutes and still not had the diffrence back! I would recommend no one to use this absolute joke of a company customer services are a complete waste of time and very difficult to understand! DO NOT USE VERY !!!!!!!!”

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Posted 7 years ago

“Loads of hidden chargers . They robbers.. When I buy now pay 3 months interest free. It's a load of crap my bill is massive. £25 interest. Rang loads and I never get rang back .. stAy away”

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Posted 7 years ago

“Horrendous customer service DO NOT USE”

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Posted 7 years ago

“Good prices and good delivery. A little difficult to get returns sorted but I would use again.”

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Posted 7 years ago

“they sent me wrong delivery and not taking any action since may”

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Posted 7 years ago

“I purchased a hotpoint cooker from Very after 4 months of use the oven glass exploded? Very are taking NO responsibility and i still have this faulty cooker in my kitchen that they can not collect until 6th July. 10 days after this cooker glass EXPLODED. They are also not replacing this cooker that i paid £420 for! How can this be fair? I will be contacting the consumer rights act as this is absolutely disgusting that i have been treated like this and still left in danger. I will NEVER purchase from very again and id advise you no too either if this is how they treat their customer!”

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Posted 7 years ago

“'Very' awful! Holy hell, you'd have more luck asking a three year old to cure cancer than you would getting an intelligible response from these morons. Want to return an item? Good luck! You'll be put on hold for 20minutes, transferred to a dozen people, laughed at, and when someone does answer you can expect to be hung up on. Apparently consumer rights are as foreign as the call centre to this company. I wonder how quickly they'll want my attention when I refuse payment.”

Helpful Report

Posted 7 years ago

Very is rated 1.7 based on 1,686 reviews