Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,683 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I brought an expensive coffee machine, it broke after 2 days. I brought a mobile phone, it broke after 3 months and they won't let me return it. Clothes are awful quality. Wardrobes fell apart. Customer service are in India and can't understand a word they're saying. I'm paying off my account and then closing it.”

Helpful Report

Posted 7 months ago

“I am very disappointed lately with this company and they have clearly incompetent staff and customer service. There is an issue with returning items and crediting the account back most of the time and things do not get rectified after more than 10 phone calls sometimes.”

Helpful Report

Posted 7 months ago

“Beware this company's credit system is a scam. They should be investigated by ofcom.”

Helpful Report

Posted 7 months ago

“I made the mistake of purchasing from Very, and it's been a nightmare. They lure you in with promises of free interest, but then slap you with a whopping 50% interest rate! They conveniently "forget" to mention these extra charges, causing customers to miss deadlines and rack up massive debts. When I reached out for clarification on how much my debt would increase monthly, they couldn't provide a straight answer. How am I supposed to manage my finances if they can't even do that? And to top it off, I filed a complaint about a huge charge they made to my account, and they have the audacity to say it'll take them up to 8 weeks to respond! Meanwhile, they'll happily keep increasing my debt. This company is a total scam. Don't trust anything they say; it's all a ploy to squeeze more money out of unsuspecting customers. If they don't rectify these charges, I'll have no choice but to report them to the authorities. Avoid Very at all costs!”

Helpful Report

Posted 8 months ago

“Worst company ever my new cooker was delivered damaged they couldn't care less about replacing it takes 14 day for my refund they are a shocking company operating a criminal business practice now I've been without a cooker for 3 days and can't buy a new one from a proper reputable seller until very refund me. HORRRIBLE CUSTOMER SERVICE NEVER EVER SHOP HERE VERY IS AS BAD OF A COMPANY AS YOU CAN GET ONLY WANT TO SCAM HONEST CUSTOMERS. WILL NEVER RECOMMEND ANY ONE SPEND A PENNY WITH VERY”

Helpful Report

Posted 8 months ago

“Hassle every single time. Ordered a hot tub for daughters birthday. Paid for next day delivery and they sent it to a wrong address. I ordered another one as I was desperate for it to arrive. Took over 2 weeks and had to cancel the party. Now the 'brand new' hot tub is damaged and clearly used. Worst company going.”

Helpful Report

Posted 8 months ago

“Faulty dishwasher till under warranty ! 5 week wait still waiting to see if I can have a replacement or a full refund ! Conflicting information from both parties just being fobbed off constantly even thou engineer has been out confirmed 3 new parts were needed just to be told they r still waiting 5 weeks in then Thursday told by very advisor I would have a replacement and I would be contacted surprise surprise no call I contacted them again ! To be told hoover r waiting on parts 🤦‍♀️🤦‍♀️🤯 now after being on hold to very for over 1hr oh some one will call u in 72hrs 🤯🤯🤯😡😡😡 omg worse experience ever and I can’t find how I put in an official complaint to very !! Do NOT purchase any large items from very !!! Honestly just pass the book I’m actually raging 😡”

Helpful Report

Posted 8 months ago

“Lost order in transit, took me phoning up to find out they dont know where it is. wants me to reorder online when not near a computer. waste of time waste of voucher. Dont bother with the third rate company they will just disappoint and waste your time”

Helpful Report

Posted 9 months ago

“Had a shockingly bad experience with Very.ie. I ordered 1 simple item - a hair/beard rechargble trimmer. Order Number: 662629062098 I received an email from them to say it had been delivered - I can tell you - it was not. The day they emailed me - I was working from home all day - the door bell did not ring nor was there a knock on the door. I checked with my neighbours and they did not take anything in for me. So I've no idea why I rec'd an email to say my order was delivered. I rant Very directly on 2 occassions to ask where my order was - the 1st call was 16 minutes - the 2nd call was 14 minutes. I was told on both calls that they would be in contact with me - I never heard a single word from them. They were super efficient at charging my credit card - but after sales service has been a disgrace.”

Helpful Report

Posted 9 months ago

“Zero stars if I could report that. Very sent me a used item. No security hygiene seal, tangled cord with hair in the curlers. Absolutely disgraceful service. How can a used item be dispatched as a new product when returns is a different address!”

Helpful Report

Posted 9 months ago

“appauling customer service. if I could have ticked a negative star I would have done! ordered a new washing machine and collection of existing one. delivered new one today. After unpacking my new one and taking the packaging out to the bins I see that they didn't take the old one away that I left at the entrance to the house. 35mins on a call. the last 20 mins on hold! all they said they would do is refund the collection fee. I said that didn't solve the problem as I now have to get rid of the machine - which is now affecting getting my car in and out. I said I wouldn't have ordered it if this was the outcome. They said I could return the new one (at their cost!) and then get a full refund. so they don't care about the customers problem I now have! Collecting the new machine from me would have cost them just as much as collecting the old one. diabolical company. it takes about 12 to 15 mins just to get through”

Helpful Report

Posted 9 months ago

“The worst company ever. If I could I would give them 0 stars. Ordered from them, paid extra for the next day delivery. Never got the item and it’s already been 3 days since order has been placed. DON’T ORDER FROM VERY. ABSOLUTE GARBAGE.”

Helpful Report

Posted 9 months ago

“Bought wardrobes very poor quality the management was not helpfull beware . I will never buy from tham again”

Helpful Report

Posted 9 months ago

“Very awful company interest rate is to high 44%Apr.”

Helpful Report

Posted 9 months ago

“I’d give zero stars if I could. In January 2023 I bought an Apple Watch from them. By December 2023 it had evidently developed a fault as its battery lasted until 2-3pm each day and then it died. I contacted very in case they could help. Given the watch was 11 months old I didn’t think they would but I was delighted when they said they could send it to an engineer if I returned it. Fantastic, I thought, so helpful. I promptly sent my watch to them on December 30th. By mid January 2024 I had heard nothing so gave them a call. The advisor told me they had no record of the return, it must be lost at their end and she would issue a refund. I was shocked at this and asked what about my watch. She told me I could order a new one once I saw the refund credited on my account. What excellent customer service, I thought. It was too good to be true, sadly. The refund appeared the very next day and I went to order a replacement. It was out of stock with very so I went to Argos. Problem solved. Sadly a week later, they randomly took back their refund and sent me an email to say my watch had been found. They said it would be sent for repair. Oh dear I think. I now have two watches. Given I’d bought the new watch on their advice, I raised a complaint. Mid Feb, my watch appeared at home with a note saying it was not faulty. I immediately called and explained the above and they said to send it back. Now on march 24th it’s just been sent back to me with a note saying it isn’t faulty. I mean it is 100% because the battery lasted less than 12 hours each time. But it’s not really the point now. I bought a new watch because they told me to. I’ve now paid for the same watch twice. They’ve returned my faulty one to me but I can’t even sell that on second hand because to do so would be dishonest and unfair to a buyer. Who wants a watch with a battery that lasts seven hours? They should never have issued the refund and told me to order a new one.”

Helpful Report

Posted 9 months ago

“I recently bought a phone from them which has been nothing but trouble from the start. I tried three times to post a review on their website but every time they email me and say that my review cannot be published because it mentions a competitor. There is not a single mention of a competitor anywhere in my review and they are clearly lying because they just don't want to publish a review which criticizes something sold by them. I can't even return the **** phone because they state that it can only be returned if it"s unopened, which is ridiculous since it was only after I opened it that I discovered that it was faulty.”

Helpful Report

Posted 9 months ago

“So annoyed with Poor customer service from Very item ordered with next day delivery, delivery not received and what a hassle to get redress, ha ha they offered to refund my delivery, and I should think so!!!! Last order with Very as there has been multiple issues with there delivery courier.”

Helpful Report

Posted 10 months ago

“Been with Very for a few months.. credit account, ps4, driving wheel, washer, games, shaver.. one happy customer; delivery prompt, interactions pleasant, thanks”

Helpful Report

Posted 10 months ago

“I recently placed an order on Very.co.uk for £60. Unfortunately, the order was subsequently cancelled by Very. While I understand cancellations can happen, I am extremely disappointed with the lack of resolution regarding my refund. Despite the order cancellation, the £60 payment has still been taken from my bank account. I contacted Very's customer service via phone and was informed that the issue was not their concern and they were unable to assist me. I find it unacceptable that Very can charge me for an order they have cancelled. This has caused unnecessary financial inconvenience and frustration.”

Helpful Report

Posted 10 months ago

“Someone opened a Very account in my name. As soon as I became aware of this (when two orders arrived at my house out of the blue) I reported this to the police and Very. Two months later my credit rating has been compromised because Very won't tell the credit refereence agencies about this scam and remove the false account from my record. If this is how they treat a non customer who has been a victim of identity theft because of their inadequate screening procedure, goodness knows how they would treat a genuine customer with a problem!”

Helpful Report

Posted 11 months ago

Very is rated 1.7 based on 1,683 reviews