Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,686 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 3 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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“Fast delivery and received order early. Definitely recommend.”

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Posted 7 years ago

“Item ordered 16th December, due 20th nothing delivered. Indian call centre, awful service”

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Posted 7 years ago

“Not delivered on time terrible customer service parcel lost in transit by Royal Mail I know we’re all busy this time of year but that’s no excuse for incompetence and poor service will never use again.”

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Posted 7 years ago

“Not delivered on time, will never use again. Shockingly bad customer service”

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Posted 7 years ago

“yeah the customer service staff can be worse than awful, but sometimes its ok. ive orderd many times over the last 2 years. 97% my orders big and small things arrived fast and speedy no issue so guess im lucky. i like the website. you can find bargins and good prices quite often for good items. i dont like how they confuse u with the statnebts and balance thouhh when it cones to returns and credits and such.”

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Posted 7 years ago

“Terrible company I should read the reviews before orderring. I ordered a wardrobe waited 3 weeks for it to be delivered and only received half of it. Called customer service and was on the phone for more than one hour being put on hold or to other departments which had no idea about my query. All I wanted was another part of my delivery. They told me I have to return the part I have and order it again which means another wait for more than a month. I cannot bother with such a unreliability. I said I said I want to return it and get a refund. Awaiting courier now and just got an email today that my very delivery is ready and they can deliver my product....I couldn't believe it. I cancelled it again. I have enough of this company. I am only giving one star because live chat people were the only ones who seem to know something and they actually promised to give me £30 compensation. Don't bother with calls to customer service resolve problems via live chat and ask for compensation otherwise they proabbaly won't offer it themselves.”

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Posted 7 years ago

“Quality goods, service and great prices”

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Posted 7 years ago

“Worst company and time wasters. I ordered an electric Cooker for one of our Tenant. The delivery date given was for 19/12/2017 and on 19/12/2017 there was no sign of delivery on inquiry I discovered that its delayed to 22nd December. I cancelled the order as its too late. We will never use very for our business purchases ever again.”

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Posted 7 years ago

“Absolutely awful service!!!! Ordered a Christmas present to a local shop as I wasn’t going to be in for delivery, shop refused order and was told it was being sent back to very. Rang very and finally got through about 6 attempts of continuously being put on hold and then cut off (if they even answered first time!) advisors could barely speak English and didn’t have a clue what they were talking about, finally got told that they hadn’t received the order yet and I couldn’t be refunded until they had received the order, which they don’t know where it is!? So basically the parcel is lost and I won’t be getting refunded, so I paid for a Christmas present I won’t be receiving. Will never order from them again and advise to AVOID AT ALL COSTS!!”

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Posted 7 years ago

“Quick service”

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Posted 7 years ago

“DELAYS. We ordered a laundry machine that didn´t arrive the stated day (they told us that just the night before) which is a pain in the ass if you have to take a day-off just to receive the delivery. BAD (and rude) SERVICE. The technicians broked a valve during the commisioning, and they left it leaking continuously so we had to put a bucket under it and change every hour (not nice at all at night). NO CUSTOMER SERVICE. "Very" didn´t want to take care of the mistake and the only compensation offered was 20 pounds (of course much less than the invoice of the plumber)”

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Posted 7 years ago

“Fast delivery , great communication and any problems dealt with efficiency.”

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Posted 7 years ago

“My partner Helen Mills bought me a black Friday ps4 bundle for my birthday and the controller and ps4 365 subscription was missing. She has been trying to resolve this with your customer services and is getting different responses from different people I.e. 1) There was a mistake with the order and the items are now out of stock 2) There was a mistake with the price of the bundle and would we accept a £30 discount instead 3) We never should of got the controller or 365 subscription in the first place? Well I have a order confirmation clearly showing what we should have got for the price we paid. I am shocked by the way this matter has been dealt with and the poor customer service we have received. I would currently advise anyone to steer clear of this company that sells itself as a reliable honest retailer and shop elsewhere”

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Posted 7 years ago

“After searching for a steam mop online I found a really good price at Very. I already hold an account with them but they never fail to amaze me. Their website is easy to use and they have easy payment terms to spread the cost. I ordered the mop around 7pm in the evening for click n collect delivery from my local petrol station. I was amazed to get a text the following day to say it had arrived. Amazing service. Well done Very!”

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Posted 7 years ago

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Posted 7 years ago

“Rude staff, wait ages to speak to someone, Phone put down while you are waiting.”

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Posted 7 years ago

“Ordered on line came on time was exactly as expected very pleased with the colour and quality thank you”

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Posted 7 years ago

“Easy to create account and fair prices.”

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Posted 7 years ago

“If there was an option for zero stars this would be my option. The aftercare service is unprofessional with no efficiency. I ordered an item a week ago today. I tried to cancel the same day and was advised to wait when it was at the warehouse because it was for next day. Later that day when I saw it was at the warehouse I called and was told I had to cancel online. I was able to do an online chat and was advised differently to refuse delivery on arrival. This I did however after numerous long calls I am still awaiting my refund. I don’t understand how I can receive an order in 24 hours but unable to cancel or have my refund in 5 days. This is awful, the service is awful I will never use again.”

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Posted 7 years ago

“Prices are very readonable, not seriously over priced like many other catalogue companies.. A range of payment from pay I full to deferred for up to a year. Next day delivery on most items. I have been using very for around 3 years now and I have never had any problems with them in fact I am extremely happy with them”

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Posted 7 years ago

Very is rated 1.7 based on 1,686 reviews