Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,686 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UTTERLY RUBBISH - I have never had worse customer service in my life!!! i ordered goods from very.co.uk and only require a VAT receipt. I have made 9 phone calls today and no one speaks good enough English to understand what a VAT RECEIPT is??!! Really???!!!! AND THEY REALLY DONT WANT TO HELP putting the phone down on you at every opportunity!!! Be warned, VERY.CO.UK are useless do not order from them!. JOKE!!!”

Helpful Report

Posted 7 years ago

“Honestly the worse company to deal with! all contact centres now off shore , have had fraud on my account , can't get anyway one to deal phone put down on me three times , advisor in customer care not care !!! Stay well clear of this company”

Helpful Report

Posted 7 years ago

“Crap service”

Helpful Report

Posted 7 years ago

“I cannot rate this company no stars!!! So I had to be kind and give them a 1. First order with very, they are very quick to take your order and money! I ordered a tv unit and coffee table, both came damaged. I thought maybe I was just unlucky and it was one of those things! No how wrong I was, their communication with their customers and courier service they use,appealing is being kind! Yodel turned up,collected the coffee table but refused to take the tv unit!!! Very tried to blaime me, they said I wanted to keep the item. I have phoned several times, either being put on hold for over twenty minutes or having the phone put down on me. All I want is the tv unit collected!!! How hard is this? I have now arranged another collection bit they decided to turn up on a different day and I was at work! Avoid at all costs!!!”

Helpful Report

Posted 7 years ago

“Published 3 minutes ago I should've have read reviews first I should've have read reviews first. Purchased 2 items totalling nearly £150. One item arrived preceded by a Very notification of despatch, of one item. which I received.. The other for £79.99 didn't arrive. Yodel couldn't be bothered to walk up the stairs or even get in the lift to go up one floor so had to come down after realising no-one had made it to my door. Be careful! Do not trust a delivery driver who hands you a machine to sign unless you have seen them scan the parcel. Apparently 2 parcels were delivered but I only have one. Driver says he delivered 2 but I did t see him scan anything. Very not bothered to speak to me, just sent an email to say what the driver replied. Have insisted the Police be involved and either delivery the item or refund. Hopefully they will now do this rather than delaying further. I've ordered from elsewhere as I don't expect Very to be VERY helpful. Learnt by experience; a costly one. Will never use again and will ensure everyone I know don't either. I suspect this business will be another casualty of the retailer suicide. Remember other big retailers who have had bad press or gone to the wall?”

Helpful Report

Posted 7 years ago

“I bought GHD straighteners in Sept 2016, they stopped working in Feb 2017. Tried to use on line customer service several times but mostly unavailable due to high demand. When i eventually got an advisor, they assured me they would email me my proof of purchase for the manufacturer. 4 days later and still no sign, tried again and again was assured it would be sent. Manged to get through to speak to customer service and the first time, after explaining my story was cut off. I called back and was told by the advisor that the email hadnt even been sent, despite being told twice it had. Was again assured it would be sent but still nothing. So far, have spent over 3 hours on this simple request. ABSOLUTELY LIVID”

Helpful Report

Posted 7 years ago

“I ORDERED TWO SETTEES FROM VERY.THEY DELIVERED ONE ON THE DUE DATE BUT THE DELIVERY MAN HADNT LOADED THE ONE. THEY GAVE ME A DELIVERY DATE BUT ON THAT MORNING THEY PHONED ME TO SAY THEY HAD RIPPED IT AND TO REORDER ANOTHER ONE. A MONTH LATER I HAD A DELIVERY DATE AND ONCE AGAIN THEY PHONED TO SAY IT WAS DAMAGED. I PHONED VERY AND WAS SPOKKEN TO BY A VERY RUDE ADVISOR WHO SAID NO ONE SAID IT WOULD BE DELIVERED TODAY AS THE SETTEE WAS OUT OF STOCK. I REPLIED THAT IT WAS STRANGE BECAUSE I HAD JUST SPOKE TO THE DELIVERY MAN WHO SAID IT WAS ON HIS VAN. TO THIS SHE SLAMMED THE PHONE DOWN ON ME. I PHONED AGAIN ONLY TO HAVE THE PHONE SLAMMED DOWN AGAIN. I PHONED AGAIN AND ASKED TO SPEAK TO A SUPERVISOR . NEEDLESS TO SAY I WAS PUT ON HOLD AND THEN CUT OFF. I HAVE NEVER KNOWN SUCH RUDE UNHELPFUL ADVISORS.THE MANAGEMENT OF VERY WOULD DO WELL TO GET RID OF THIS USELESS STAFF AND EMPLOY SOME DECENT PEOPL WITH MANNERS..”

Helpful Report

Posted 7 years ago

“I order a cot, but it didn't seem very solid, so I rang very got a date for a pick up, stayed in all day didn't pick it up, so back on phone rebooked, took a day off work, still didn't come, back on phone, in the end had to leave it outside. I phone them about five times, they still was charging me late fees, interest. and so on. I would not recommend Very, as soon as this is sorted I'm cancelling it.”

Helpful Report

Posted 7 years ago

“Avoid like the plague. How can they get away with such bad customer service.”

Helpful Report

Posted 7 years ago

“This is the worst company ever! Very should have a warning sign!!! Do not buy anything from them they lie and deceive people!!! You have been warned!! Rather more tether never phone you back”

Helpful Report

Posted 7 years ago

“FFreezer delivered late, with only 3 hours notice from the carrier. Customer Service staff were the most inept I have ever dealt with. I complained & have been passed from pillar to post, with the wrong updates (one related to Apple Airpods!!) to be passed back to the carrier. Please do not do any business with Very as the customer service is a joke.”

Helpful Report

Posted 7 years ago

“Absolute crap company. Customer services keep you on the line for ages looking into what should be a simple query. Laughing and talking amongst themselves whilst on the line. I spent £16 on my phone bill just trying to clarify what I owed them!! Several calls to resolve it, and even then it was me who had worked it out! All I wanted was to pay what I owed! They kept asking for proof of returns which I kept giving and they even acknowledged they could see it recruited back on their system!? Pathetic and useless.”

Helpful Report

Posted 7 years ago

“Ordered an item of furniture that was faulted, Customer services ignore emails or reply with unhelpful replies that doesn't resolve the issue. Vey poor.”

Helpful Report

Posted 7 years ago

“A refund I have been chasing for 3 months. You have had my money for more the 3 years! The matter is still not resolved. Your customer service team say all the right things but nothing is done.”

Helpful Report

Posted 7 years ago

“Impossible to get an answer as to where my item is. I ordered 3 weeks ago and I have tried every available way to contact them to find out where my item is. I believe they did not have it in stock and sold it to me anyway, why not just tell me this rather than ignore me completely! Such time-wasters, if my item ever does arrive I will be deleting my acc ASAP.”

Helpful Report

Posted 7 years ago

“This company is terrible. We bought a fridge/freezer last Friday. We opened it, followed all instructions on waiting until turning it on and so on only to find that it is not working at all. We contacted Very on Saturday and were given the number for Swan repairs. We explained the item has not been used and wish to return for replacement. Given a number for electrical aftercare team on premium rate number. Eventually got a landline number from "say no to 0870" and rang Shop Direct to be put through to Very and eventually the After Care team. Very seem to think this item should be repaired. Have explained item not used, have original packaging but they are not interested. All they want to do is fob you off. Still pursuing the matter.”

Helpful Report

Posted 7 years ago

“Very is an absolute joke of a company. Brought something in December 2016 never received in time for Christmas like it stated so cancelled order and was told I would receive a full refund. Well it's mid February 2017 and I'm still waiting for my refund. About 15 emails and 3 phone calls and still nothing. Barely get an email reply and not one of the divs I've spoken to have been able to resolve. Never will I buy anything from the useless website every again!”

Helpful Report

Posted 7 years ago

“Upon ordering on 21/12/16 i still to this day 11/02/17 have not received my order from them, despite 3 seperate phone calls which ended on 'please call in a weeks time to find out if we have it in stock', despite the website saying they have it in stock. when asking to speak to a manager i was left on hold for 30 minutes and still didnt get through to one because during my time on hold i was hung up on. im shocked! utterly terrible service”

Helpful Report

Posted 7 years ago

“Tried to return a faulty Apple Watch within their 30 days policy - given the run around by the call centre before I highlighted to their overseas call centre the Sales of Goods act and highlighted my rights. Promised an unconditional refund on 6th Feb by the next working day - nothing received. Tried to phone their call centre holding for 30 minutes every time I try and can never get through whatever the time of day. Really rated Very until now - which may be due to not having anything faulty before - but the call centre clearly haven't got a clue when things go wrong.”

Helpful Report

Posted 7 years ago

“I can not believe this company is even running!!!!! Still awaiting a call back! I opted for pay in full 4 weeks later I had a payment due so i rang customer services who are rude and have no clue what they are talking about!! 4 months on they have added interest and late payment fees to my account and will not respond to my emails or letters!! They have incorrectly affected my credit file! Absolutely discussed !!! They rang me a week ago asking for a payment I explained my complaint and that I want a call back! I was promised a call back that day still nothing! I will be contacting the ombudsman!!!!! Do not use VERY!”

Helpful Report

Posted 7 years ago

Very is rated 1.7 based on 1,686 reviews