Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,686 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

Write Your review

Tell us how Very made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely poor customer service. Ordered Bose music system in December as there was an offer of 10% cashback credited to your account automatically when you chose Buy Now Pay Later. This was advertised as no code needed - amount would automatically be credited to account by the end of February. Two months on I am still waiting for this to be credited - amount of £50.00. Very deny all knowledge of this offer, will not respond to emails etc. I am now going through "Resolver" - if you ever see any offers - please take a photo of this as evidence.”

Helpful Report

Posted 8 years ago

“Shocking customer service! Took payment for a sofa that was not on stock over the phone and then told me I would have to wait 3-10 days for refund. Offered no alternatives. This was my first experience with the company and OMG what a negative experience. Its a wonder the company exists at all with this level of customer care. GROSS INCOMPETENCE x 10 Ned”

Helpful Report

Posted 8 years ago

“AVOID”

Helpful Report

Posted 8 years ago

“Pity there is not a zero star option. Ordered an item. Wrong item delivered. Days of calling, 5 promised call backs - none received. No resolution, no interest, no urgency, nothing. Full details explained a dozen times, emails sent, auto responses only received. Trading standars will be informed. Bbc will be informed. Credit card company used for purchase will be called. Small claims court will be engaged for recovery of phone calls, those 'free' minutes are mine not theirs. Call centre waits up to, and over, 30 minutes, can only assume this must be pissed off customers. I am certainly one of those!”

Helpful Report

Posted 8 years ago

“Bought a new imac at £1200. This is my third so not a novice to macs. This one full of glitchs. Called very within 3 weeks of purchasing basically told tough call apple care. Was told by apple i had a 30 day grace period and some shops honour that a little more if it goes over this time. Very didnt care. Will never buy from here again”

Helpful Report

Posted 8 years ago

“sell you stuff that is faulty and will not replace or answer you emails poor way to run a company”

Helpful Report

Posted 8 years ago

“Ordered items back in Nov/Dec 2015 when a promotion was on with £20.00 back when you spent over a certain amount. 5 months later and more than 16 emails later still waiting for credit. Thinking of taking my business elsewhere now.”

Helpful Report

Posted 8 years ago

“The customer service is shocking, a particular lady called Coleen should think about a new career. Customer Service is not for her, very rude and abrupt! Simply disgusted and appalled at very!!”

Helpful Report

Posted 8 years ago

“I wouldn't deal with this company again ever ! I was a customer for a couple of years . The last time I placed an order only half of it arrived. After weeks of phoning and emailing back and forward they finally got me to sign a declaration confirming I was telling the truth and that they could prosecute me if not. They then said they would send the missing items out. Two weeks no sign and no reply to emails either!! I've now decided to just pay what I owe and for the missing items as its not worth the hassle and expense of taking it further. I'll never buy anything from them again though and would recommend you stay well clear !!”

Helpful Report

Posted 8 years ago

“Do not trust Very offers! Ordered IPhone 6 in December when Very had 10% off apple products. They have not taken the 10% Off. They are now saying it wasn't on that phone. Well it was! I have had an e mail today with the same offer. I phones are on it. If you get sent a discount code they do not apply it. It always has to be chased up. Once my phone is paid off I shall close my account. They are not worth the hassle.”

Helpful Report

Posted 8 years ago

“Very bad and rude customer service from the call center based in South Africa, very misleading and extremely poor service. I will report all of my concerns to the BBC watchdog service/office of fair trade and lastly their chief executive officer Alex Baldock and all their board members. Experience with very was extremely stressful.”

Helpful Report

Posted 8 years ago

“Ordered a HP laptop, and for some reason received 2 calls for verification. After second call my ordered showed declined.. When asked they said check with my bank. Called my bank and bank confirmed that they have authorized my transaction. When called back to Very they said the person is on holiday and call when he/she is back and gave me the number of that person.. And before the person comes from holiday laptop went out of stock.. Disgusting looks like they don't need customers. Never ever gona buy any product from Very.”

Helpful Report

Posted 8 years ago

“The more I read the comments on here the more I realise that my son should not have placed an order for a bed from very !! They should not be allowed to treat customers the way they do . I advise people not to use their website!!!!”

Helpful Report

Posted 8 years ago

“One of the worst worst customers service I ever had Nearly 2 month still they didn't refund my money back Every single week I called them to refund my money back but still waiting Pls don't buy anything from this company”

Helpful Report

Posted 8 years ago

“A fuckin disgrace, no other words to describe them!!”

Helpful Report

Posted 8 years ago

“This custom service is no good keep getting through to South Africa call center They do not know what they are doing I shall be closing my account asp Maggie Do not shop with this co.”

Helpful Report

Posted 8 years ago

“I would never order from very ever again I order done Bunkbed witch they took a month for delivery then when I got them they was damage and marks missing so I've b trying to make a complate for 3 weeks and I'm getting no were they will not send me the parts or a new set and every time I phone up I'm getting told different thing its shouldn't be like this”

Helpful Report

Posted 8 years ago

“The worst aftercare ever!! All agents work from South Africa and you can't speak to anyone in the UK.”

Helpful Report

Posted 8 years ago

“Been a very customer for 5 months.£600 credit limit .Bought some items and have paid my bill on time. Ordered a steam mop for £60, then my account suspended. It says get in touch.Why? Not a very good customer service. Will pay off my bill and will go elsewhere. This company is a joke.”

Helpful Report

Posted 8 years ago

“I've had an account with very since 2014 and since 2014, every time I order an item for home delivery, there is ALWAYS some big drama. I specifically ask drivers not to leave my items with neighbours because they don't leave it with neighbours, they leave it wherever the hell they like. Let's make it worse by the fact that when I phone up customer service to explain the issue they simply ask "did you check number" wherever the item was left, no I didn't because that isn't my neighbour! I'm sorry but when did delivering to anyone on your road (or estate in my case) become equivalent to delivering to your neighbour? My neighbours are on my left and my right, everyone else comes under the header of "people who live in my area" which means I don't know them or where they live (he could have delivered to some random person visiting for all I know). Then, rather than evaluate their courier and decide whether it's more beneficial to use a different courier, they tell me to complain to the courier about my.experience... for what benefit? Thankfully yodel are appearing a little more on it and have made a note.against my address for all future deliveries but hear the funny story. I complain to yodel, they tell me they've never received instructions from very regarding my.delivery. I phone very and magically my instructions re: neighbours and parcels has disappeared. I'll.leave you to make your own conclusions about what happened there but as soon as I possibly can I am closing my account with these crooks who clearly don't care about.their reputation as a mail order company”

Helpful Report

Posted 8 years ago

Very is rated 1.7 based on 1,686 reviews