Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,685 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

Write Your review

Tell us how Very made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality”

Helpful Report

Posted 6 years ago

“Shocking company from start to finish, avoid like the plague, people, they will rip you off harass you for the smallest amounts of money. Even when you explain that you get paid at the end of the month, they will still want money on the 22nd of every month and they do it on purpose so they can get more money from you in interest. My grandad died and they rang me every day 7-8 times even though I explained the situation to them. And good luck getting a replacement/refund if something goes wrong with something purchased from them, they will just tell you to the manufacturer even. Honestly, I can say with hand on heart that they are the worst, most unprofessional company I've ever dealt with.”

Helpful Report

Posted 6 years ago

“I have used Very on many occasions and every time they have delivered an excellent customer service, the deliveries are very quick and there has never been any problems with the goods received. Any returned goods are immediately refunded back to myself and Very has excellent communication, updating the customer when the goods have been sent and also returned, Would highly recommend using this company and have purchased some lovely items, well worth the money.”

Helpful Report

Posted 6 years ago

“I tried to open an account but because I do not have a computer I was declined l explained I am disabled but they were not interested P# review written by my daughter”

Helpful Report

Posted 6 years ago

“Fast efficient service, prompt delivery, quality product”

Helpful Report

Posted 6 years ago

“Was a platinum customer missed one payment of buy now pay later by one day!!! Was made to pay the rest of my balance of £2.034 which put myself and my husband in great hardship, complained about there customer service section who treated me as though I was a criminal after 15 years being a customer now closed my acccount and never had a call back from the manager as promised”

Helpful Report

Posted 6 years ago

“Ordered a bouncy castle they sent a DEEP FAT FRYER ..!”

Helpful Report

Posted 6 years ago

“Worst online retailer ever. No one on the phone seems to have a clue about company procedures and will refuse to let you speak to a manager. Avoid at ALL costs.”

Helpful Report

Posted 6 years ago

“Shocking service. Waiting for a call back from a manager since 6th July. Tried live chat and telephone all agents completely useless. Being charged for an items and service which have not been received. Company is an absolute joke.”

Helpful Report

Posted 6 years ago

“@verynetwork sell substandard items and ignore or make things difficult AVOID”

Helpful Report

Posted 6 years ago

“ALWAYS A VERY QUICK SERVICE FOR PICK UP, AND A QUICK AND EASY WAY OF ORDERING, SUPER CHOICE AND GREAT PRICES, WELL DONE!”

Helpful Report

Posted 6 years ago

“I have never bought anything off this company. I do not have an account this this company, and for nearly two years they keep sendng me statements. How can a company as bad as this still be in business. 1 star on trust pilot from over 11,000 people. 1.5 stars on their own website! It is ridiculous.”

Helpful Report

Posted 6 years ago

“i pay for my deliveries so why everytime does my parcel get put on the ground (while he clicks away on his machine) no communication exept once wen i had to sign n he kept hold of the machine n i informed him im not capable of bendin dwn 3 steps (he tutted and pushed the machine at me) took it back and walked away parcel stil left on door step is there a problem with handing me my parcels ? i dnt smell honestly!”

Helpful Report

Posted 6 years ago

“I always use very for my children’s uniform and shoes and I’ve not been disappointed! Always good for providing money off vouchers and their sales are great. Would definitely recommend.”

Helpful Report

Posted 6 years ago

“- no email confirmation of order in spite of being accepted on website at point of order and payment being successfully taken. Very credit agreement opened at same time, emails received confirming this was done successfully. - checked online and find that orders have been declined. No explanation, no email, no call - called customer service and was advised orders declined at 8am yesterday due to “extra checks” refused to explain what these were. Refused to provide any information in spite of request. - couldn’t explain why my credit account was still active on the online portal if the application was indeed declined. Eventually admitted she was removing my credit limit during the call. Suggests the credit account was never legitimately declined. - unprofessional conduct throughout. Lack of clarity and information. Conduct contrary to consumer legislation and suspect order was declined possibly due to a desire not to provide the advertised discounts. - refused to let me speak to a manager. Refused to provide an email contact for complaint in spite of being an online retailer.”

Helpful Report

Posted 6 years ago

“Purchased a unique black dress. Good quality, fits well, looks lovely. Great price.”

Helpful Report

Posted 6 years ago

“Impossible to deal with - The customer services team is completely incompetent. The call goes to a call centre in South Africa. They can not deal with a simple request. I have found it impossible to get my refund back for a faulty item that they sent.”

Helpful Report

Posted 6 years ago

“Abysmal service! I wonder why they never reply to all these online reviews?”

Helpful Report

Posted 6 years ago

“Wrong item sent, made to jump through hoops to return it and get a replacement even though it was their mistake.”

Helpful Report

Posted 6 years ago

“I am not surprised VERY has been given such a low approval rating. An LG TV purchased from them became faulty after 6 months, and they would not accept responsibility for repair or replacement - despite the fact they were the retailer (note Consumer Act 2015) and hold the warranty. I would never recommend this company to anyone, ever. If you are wise then go elsewhere!”

Helpful Report

Posted 6 years ago

Very is rated 1.7 based on 1,685 reviews