Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,686 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

Write Your review

Tell us how Very made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Possibly the worst customer service ever... Avoid this company!”

Helpful Report

Posted 9 years ago

“Delivered only 1 parcel of 2 and still waiting for the second one over a week”

Helpful Report

Posted 9 years ago

“Sold as seen day light robbery dont buy from this company”

Helpful Report

Posted 9 years ago

“After ordering a TV, I realised before it was delivered that I had actually ordered the wrong one! Which is by all means my fault! So I called the customer service team to cancel that order. I did want to purchase the correct TV strait away, but as I had already been charged for the other TV they told me I would need to wait 14 days for the account to be refunded, fair enough! So after 14 days, then 15 days and now on my 16th day still no refund. Even though I never received the TV, it was dispatched to be delivered. But as I cancelled the order the delivery was obviously never made. So why would I still be waiting for my refund? Well it has gone wallows from their despatch drop and as I ordered the TV I NOW HAVE TO WAIT FOR THE TRACES TEAM TO FIND THE MISSING TV??? Even though on their records they can see by the tracking order that the last sign in was at the depo....and it was NOT DELIVERED! So as a customer I have been penalised and I am now due to make the 1st payment on that TV despite not even having it! Intact I have no TV at all because mine was stolen and now very have taken money from me too! GREAT! I have received stuff and sent it back and received refunds strait away and generally had a great service from very.....except now when something is very obviously not my fault, like a TV I never received going missing and I have to pay for it until it's found....and if it's never found then what? Well this is something the staff can't answer! Funny!”

Helpful Report

Posted 9 years ago

“Order delivered to incorrect address. Approx 1.5miles away. When I contacted very they stated that this was their policy. If no one at home of time of delivery they deliver to neighbour. I live in a semidetached house. 1.5 miles away is not a neighbour. Package had a substantial value of goods. Thank goodness for honest people and small villages as I did get the package eventually. However very did state that they would not take responsibility for anything. The customer service team were rude and unprofessional.”

Helpful Report

Posted 9 years ago

“I opened an account and ordered a laptop. Very then closed the account without even attempting to contact me. I then had to ring them to get the account and order reinstated. I will not buy from them again. Avoid !!!!”

Helpful Report

Posted 9 years ago

“Absolutely disgusted with this company taking 2 payments instead one 1”

Helpful Report

Posted 9 years ago

“Disgusting customer service!”

Helpful Report

Posted 9 years ago

“This company should be shut down !!!! I orderes a complete desktop computer for my wife in november 2014 for her work on a buy now pay later and just a monitor turned up :( i phoned them and they said they will investigate and contact me within 24hrs but didnt, so i called again and was told to wait a week and will get a call back ! Nobody called so i contacted again and they said they were sending replacment wait two weeks but i had nothing so i phoned them again and was told they were investigating them matter, so i said cancel it and they said they will send a courier out to collect ....2 months gone by now and no courier so i called them again shouting down the phone cancel my account and get your item... £45.00 in phone calls and over 20 email over 3 months later we have got a computer now from pc world and is excellent :) but its nearly march now 2015 and i still have an open account with statment coming through and nothing to show as they will not close !!!! What a sick and twisted company !!!! I hope they collapse !!!! Very.co.uk i hate you soooo much you have caused me and my wife so much hassle !!!! Trading standard please protect us from these big, do what ever you want companies”

Helpful Report

Posted 9 years ago

“Disgusting company and customer service! Bought a games console for my sons Xmas, when opened it was faulty. After contacting very was told they will not accept the return and replace it as it's not there problem and infact the manufacturers. Avoid at all costs!!!”

Helpful Report

Posted 9 years ago

“Bad customer service. Missing part of a bed , so unable to put it together. Told can deliver another full bed on Wednesday when we are at work and taken today off for delivery. Offered us a 15% disc which does not cover the delivery cost we have already paid for.spoken to 4 different people with no joy and 3 hours on my telphone being charged for the call. We will never order from this company again.shocking service”

Helpful Report

Posted 9 years ago

“Terrible customer service! I ordered a baby rocker which was due to arrive 2 weeks after placing the order, however when it failed to arrive I rang Very, only to be informed that the order had been cancelled as the item was damaged when collected from warehouse! No body bothered to let us know that or send a replacement despite them keeping our payment of £79. When I asked them to send another they said I would have to cancel the cancelled item! And wait 5 days for a refund before re ordering! I asked to speak to their complaints team who were conveniently unavailable on several occasions and still haven't managed to speak to anyone who can help! DO NOT USE!!”

Helpful Report

Posted 10 years ago

“Awful customer service, I ordered items using collect + however my items went missing, I contacted very only to be told I would have to wait 5 days until they knew where my items were. I never heard back from them. Also early December I ordered something for a gift and told it would be with me within 2 days, I'm still waiting for this product over a month later, all they said was sorry. Stay away from this company.”

Helpful Report

Posted 10 years ago

“customer service is very unresponsive when you request a refund because they have your parcel. managers dont respond either. i have emailed them 7 times over 3 days as their response says you will receive a reply within 6 hours. absolutely FA from them. spent over 2 hours on the phone...absolutely nothing in response”

Helpful Report

Posted 10 years ago

“Worse company I've ever dealt with when it comes to deliveries and complaining. People hang up on you and managers are never available and when you manage to get hold of one they just don't care at all. S.smith”

Helpful Report

Posted 10 years ago

“Bought a Sony ps vita for my sons Christmas, since opening it has numerous faults, turn its self off, touchscreen does not work, keeps freezing. Called very who are not interested in the least gave me numbers to call which don't exsist. Will be returning for refund, avoid like the plague, verys customer services are non existing very rude monotonous response. Never again”

Helpful Report

Posted 10 years ago

“Bought an xbox one for my boyfriend for nearly £400 opened it Xmas day any It won't turn on......they are refusing to replace it!!!! Will never buy from them again and will be telling everyone I know to go else where. So upset! Saved up for 6 months to pay for it”

Helpful Report

Posted 10 years ago

“Next day delivery was not next day, they didn't even process my order until the next day. When I finally got a delivery date, this was then pushed back another 4days, their delivery is terrible!”

Helpful Report

Posted 10 years ago

“Poor customer service. I ordered a gift 3 weeks before Christmas which they said would be delivered before cheistmas. I emailed them asking when they would be delivering gift as I would need to cancel if not delivered before christmas which they replied saying before christmas. I then received an email a week before christmas to be informed my parcel would be delivered on 27th. When it didn't appear, I checked my account which told me item is not in stock which no advisor for very to contact me to tell me this. On website before they had a notice saying anyone who doesn't received a their parcels before Christmas will be given a discount code to use for the delay and I am still waiting for this. Disgrace of a company.”

Helpful Report

Posted 10 years ago

“For complaints Email alex.baldock@shopdirect.com this is the executive complaints email address which they do not make public on their website!!”

Helpful Report

Posted 10 years ago

Very is rated 1.7 based on 1,686 reviews