Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,680 Reviews

18 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 3 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dont even want to give VERY 1 star! Do not order anything from them. I ordered Black Ops 4 game for my son for Christmas. Had an email & a text from Yodel to say it had been delivered. Well I had been up for 2 hours and no one had come to my door. No note to say where it had been left or with a neighbour as it requires a signature. Phone Yodel, they said they had to wait 24hrs to INTERVEIW the driver before they could tell me where it was. I then phoned VERY who said they will refund me and then take payment to buy again there and then....um, no I dont think so. So now I have to wait until I receive the money back from VERY before I can go and buy it myself. STAY AWAY!!”

Helpful Report

Posted 6 years ago

“Shocking company. Had a Shop Direct account with Very and Littlewoods and have never been so disappointed and unsatisfied with the service from both companies. There's far too much to write but this company will take your money but not allow you to purchase any more items due to money not showing in account. My money got taken from my bank account and went to Very's account but they could not locate it. Over 24 hours later and the money is still not on my account. I trued to buy an Xbox for my 6 year old but can't because Very does not know where my money went. They then reduce my credit limit for no reason making it even more difficuilt to buy anuything. I have spoken to over 6 different advisors and been hung up over 3 times. Not one advisor has a clue and they all give you conflicting information. Company rips you off and expects weekly payments even though most customers are salaried and get paid monthly. Just a con to charge customers even more due to late payments and interest comes off just when ever suits without any prior notification, again, to get more money out of customers. Company is shocking and anyone with sense will boycott this mickey mouse organisation.”

Helpful Report

Posted 6 years ago

“If I could put 0 stars I would. website let me buy a washing machine 3 times and the 3 times that it didn’t come on 3 on going weeks I phoned up and they told me it had went out of stock. they then told me to order another so I did and that’s where the other 2 come from on the 3 on going weeks. Never Again will I use this site !!!!”

Helpful Report

Posted 6 years ago

“I thought I had paid the amount in full, then had to pay ridiculous interest. Customer service unhelpful. Tried to pay the new full amount again, system faltered which is why I thought it had been paid in the first place. Teach me to check my bank statement and not to use interest free sites. Sick of them sending emails and encouraging me to take out credit. All sympathy that people get tied into payment interest they have no hope of paying.”

Helpful Report

Posted 6 years ago

“Charged extortionate interest on buy it now pay later offer”

Helpful Report

Posted 6 years ago

“Ordered item and paid for next day delivery. 3 days later still hasn't arrived. Phoned them and they said it will be back in stock on Tuesday and delivery on Wednesday. On Friday evening phoned them again and NO, still not send. I wasted almost 2 weeks and they kept my £200 for 2 weeks.”

Helpful Report

Posted 6 years ago

“Customer Service deplorable, rude, condescending, incompetent, unprofessional”

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Posted 6 years ago

“Both Very and Next have an excellent delivery and returns service. Orders are delivered free to local shops and they will accept returns free of charge.”

Helpful Report

Posted 6 years ago

“always happy with the quality of purchases and customer service.”

Helpful Report

Posted 6 years ago

“Buy now pay later is an absolute joke. I will never recommend very. Customer service is the worst I have ever experienced.”

Helpful Report

Posted 6 years ago

“Absolute jokers! I have wasted so much time with Very, my account was frozen online and was told to call customer service,. When I called customer service they said they couldn't find an account so to open a new one. I said I was in my account and just needed help - there was no help (they just hung up!) So I did open a new account, applied for the credit, got approved, placed an order on the Take 3 method. I paid in 1/3 and a day later they cancelled the order and froze the account again. When I called they said they had no further details and I could not use the credit facility. END OF! The customer service is non-existent! AVOID”

Helpful Report

Posted 6 years ago

“I have had the account for a year now and about 6/7 times out of the 12 months they have taken my payment and it leaves my bank then something happens their end and the money comes back in my account but I don’t get notified and I get charged for interest and a mark on my name for late payment. This week I made sure I made the payment 5 days early and because we really want the account closed both me and my partner made separate payments. We got emails accepting payment but neither payments came off our account even though the money has left my bank. I phoned up they told me to try paying again I questioned this as I had already paid but they said I would get it back. I made another payment it still hasn’t come off my account. The final payment date was yesterday and in total I made payments of £90 and none of them have come off my very account and they have now charges me interest for no payment even though I have made 4 separate payments. I tried speaking to someone again and they hung up on me. I spoke to someone on live chat and they said it’s being investigated but they can’t take the late payment charge off. So even though I’ve done my part and they have made a huge mistake they charge me. I have reported them to my solicitor and going to speak to the financial ombudsman as I’m sure what they are doing is illegal. Please never shop with very”

Helpful Report

Posted 6 years ago

“Great quality goods and fast delivery, good customer service.”

Helpful Report

Posted 6 years ago

“I ordered a Xbox One X and it was great to start with it was delivered the following day and looked in immaculate condition, not only to turn it on and begin my experience with a system error...turned it off and then I was logged in to a complete strangers profile, downloading their previous games and so on. Got on the phone to Very just to hear a guy say erm about 20 times and just being totally unhelpful. I’ve returned it and will not be paying the amount they are asking off me. They clearly don’t check what they are sending out as they had brand new accessories with the Xbox. Totally not worth the risk and will not be using this company again.”

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Posted 6 years ago

“Very have always have excellent deals on especially with bigger every day electrical products”

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Posted 6 years ago

“Poor experience from purchase to delivery. Arrived late disappointing my 9 year old boy on his birthday. Customer service VERY rude & unhelpful. Customer complaints promise gesture of good will by way of apology which is not honoured. I have wasted enough of my life dealing with this company. Will not use again. VERY VERY POOR”

Helpful Report

Posted 6 years ago

“I will never shop with Very again and advise anyone else to avoid this company at all costs. The customer service team is based in South Africa. Whilst they are polite on the phone they do not do what they say. They have charged me for one fridge twice and despite evidence that I do not owe them money they refuse to accept the evidence they are presented with, insisting that Mastercard will reveal something different about my account than what I can see. They waste everyone's time except their own because clearly they do not care about the customer. It is the worst website and customer service I have ever come across. They make the customer run round in circles and continuously ask the same questions, despite having the answers. Basically they are useless and would advise everyone to steer clear of this company.”

Helpful Report

Posted 6 years ago

“Who all this people who gives 5 star score to Very???Really , the company is awful , don't understand how they do profit , been sold twice sport watch and twice couldn't get product to be delivered , twice they told me that its been lost ( Karl, twice been lost!!!@)most funny thing that I made another order for same product and guess what, same tracking number , same problem))) great job”

Helpful Report

Posted 6 years ago

“My go-to site when I'm looking for clothes, gifts and household items. Orders arrive quickly and returns are easy. Payment plans are convenient and make larger purchases affordable. Choice is wide, and there are bargains to be had, all year round. Wouldn't be without my account.”

Helpful Report

Posted 6 years ago

“Need to retrain your customer service people rude rude rude. She behaved like she was doing me a favour just by talking to me . Will not be ordering again.”

Helpful Report

Posted 6 years ago

Very is rated 1.7 based on 1,680 reviews