Vestry Online Reviews

Name: Vestry Online
Address: Unit 11a,Woodland Industrial EstateEden Vale Road, Westbury
Rating: 3.11

3.1 Rating 64 Reviews

52 %

of reviewers recommend Vestry Online

3.1

Based on 64 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat

About Vestry Online:

Vestry Boutique, a selection of top brands. Choose from top brands such as Vero Moda, Iron Fist and other celebrity favourites. Vestry Boutique ladies fashion provides the ladies fashion from Holiday wear to catwalk fashion and the latest trends at affordable prices. We bring quality style to your door through fast, tracked, next day delivery, saturday delivery and free delivery.

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Location:

Unit 11a,Woodland Industrial EstateEden Vale Road
Westbury
BA13 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought from them two years ago and picked the same dress again! Fits beautifully and looks fantastic. I got so many compliments. Decided to buy it last year in black/gold for a cruise i was going on. Again loads of compliments and both still look good as new. Will be buying in another colour for this year!”

Helpful Report

Posted 8 years ago

“I loved my dress so much! It's perfect, i'm a size 6 without curves :( and i feel so comfortable and confident in this dress being so small it gives me the perfect shape, i just love it so much, i want to wear it everywhere and feel glam all the time, i need more colours!! Like a dark red! So so in love”

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Posted 8 years ago

“Vestry -faith in online shopping restored!! 3rd dress I have bought from you and they are all lovely, beautiful material and a great fit, flattering and classy! Thank you!”

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Posted 8 years ago

“I bought a great dress was very pleased with the fit of dress just perfect and size very true. Very classy on and customer service department very helpful when I requested next day deliver. very pleased and will defo order again”

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Posted 8 years ago

“DO NOT USE!! I purchased a dress from this company, which was of poor quality. They are refusing to refund me for this purchase. The customer service team is horrendous. They do not respond to any emails or correspondence. Avoid using this retailer at all costs.”

Helpful Report

Posted 8 years ago

“Fast service and polite customer service on the live chat, dress is beautiful! Thank you! Highly recommend”

Helpful Report

Posted 8 years ago

“I actually wouldn't even give one star but had to. Ordered two dresses in different sizes and returned one (I had to buy a slip for under the other one as the quality was poor and the dress was see through). Received an email to say that they had received the dress but would not refund the money as it was received after 14 days and they didn't have to. Obviously I wasn't happy with us so complained but the customer service (or lack of) was awful and they basically told me there was nothing they could do. Then they ignored my emails and Facebook messages requesting parcel details so i could get the parcel back. I have basically paid £90 for one poor quality dress and they now have my returned dress (which they have probably re-sold). I have reported them to the retail ombudsman and provided emails as they were so unhelpful and have stolen my money and dress. BUY ELSEWHERE!!!!”

Helpful Report

Posted 8 years ago

“The dress delivered was very poor quality, so was immediately returned for a full refund. Vestry, to be fair to them, refunded the price of the dress quickly. However, they did not refund the £3.95 postage charge, despite UK Distance Selling Regulations being crystal clear that the buyer is entitled to a full refund including postage charges. Sent an email to query this, received a snotty reply back saying they wouldn't be refunding the postage charge. I advised them this was a clear breach of UK law, received the same snotty reply back. I corrected them again, and have now received no reply in 2 days so have resorted to a PayPal claim. It amazes me a company in this day and age is not aware of their responsibilities under UK law, and can be so blatantly ignorant when they are in the wrong. A shame.”

Helpful Report

Posted 8 years ago

“Bought 3 dresses for my holiday to menorca, loved them and delivery was super fast! Returned one as I wasn't sure on the colour but the other 2 were great! Got refunded instantly on the return and looked sexy in menorca! Win win!”

Helpful Report

Posted 8 years ago

“Ordered two of the same dresses from this company (for sizes) which I returned. Never had a problem with other companies. Received an e-mail to state that only a partial refund had been given. When I questioned this, they stated they had only received one dress. I had sent two back and they will only refund one. I agree with others on here. Great delivery etc but when it comes to returning they will try to keep your money. Shopsafe rate them 2 stars for this very reason. You have been warned! I believe this is their way of making extra profit as I believe the online side of the company is in trouble: Mr Daniel Vazanias holds 1 appointment at 1 active company, has resigned from 0 companies and held 0 appointments at 0 dissolved companies. Daniel began their first appointment at the age of 30. Their longest current appointment spans 5 years, 10 months and 11 days at VESTRY ONLINE LIMITED The combined cash at bank value for all businesses where Daniel holds a current appointment equals £21.8k, a combined total current assets value of £130.2k with a total current liabilities of £94.3k and a total current net worth of £48.7k. Roles associated with Mr Daniel Vazanias within the recorded businesses include: Director”

Helpful Report

Posted 8 years ago

“Ordered a gorgeous nude dress on the Thursday and payed for Saturday delivery and showed up on time exactly when I asked for! the dress is absolutely stunning :-) I would definitely recommend”

Helpful Report

Posted 8 years ago

“The clothes they sell look great but these 5* reviewers obviously haven’t had to return their items because that’s when things seem to go horribly wrong. The customer “service” is unfriendly, unhelpful and frustrating because they don’t answer the points you make when complaining. For example, I received a dress which had all the labels (including the washing instructions) removed. They didn’t have a replacement in my size so I asked for a reduction. They did offered me a return but ignored my several emails requests for a reduction. This is not the first time I’ve had difficulty communicating with Vestry and I won’t be using them again. “Service’ is not the word I’d use to describe their culture.”

Helpful Report

Posted 8 years ago

“I ordered a fabulous dress for my sister's 30th I received it the day it was supposed to arrive when I took it out of the packaging I was amazed at how sexy it looked honestly the pictures do it no justice put it on and felt so confident and sexy in it i'm a curvy lady and this dress hit all the right spots i'm so happy with this product and will forever be shopping with vestry thank you for making a girl feel like a woman xx”

Helpful Report

Posted 8 years ago

“Fell in love with a dress online...then even more when it finally arrived! I ordered a size 8 which is completely true to size. Absolutely love the back detail and quality on this and can't wait to wear it out. Delivery was fast, returned one item from the order and I was refunded quickly with no issues, highly recommended”

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Posted 8 years ago

“Loved shopping from Vestry. Bought a 2 piece for my Christmas party. Service was great and it came next day, loved it. Will shop again. Highly recommended.”

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Posted 9 years ago

“Hello Ordered, fast delivery and have received my parcel thank you once again! #happycustomer”

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Posted 9 years ago

“I purchased an item for my niece for her birthday which did not fit when trying to return the item as it was outside the 14 days it was refused and sent back to me. The item was in excess if £100 had all labels attached and had clearly not been worn so no reason the item couldn't be re stocked for sale. How an item purchased as a gift is expected to be returned in such a short space of time is beyond me! Good luck if you have purchased christmas gifts as if the do not fit you will be stuck with the them!”

Helpful Report

Posted 9 years ago

“The dress I ordered was several sizes too small than the size I ordered. While the dress was stretchy, the thread they used was not, so I was unable to get the dress over my shoulders. Total bullshit.”

Helpful Report

Posted 9 years ago

“I loved some of the orders, the quality is great. Returned three of the items and exchanged another, loved them but I got the wrong sizes, doh! In all I'm really happy with the quality and style of Vestry and shall be returning for purchase again.”

Helpful Report

Posted 9 years ago

“Wouldn't trust company charge rip off prices for rubbish clothes- money grabbers. Ordered a few things, very tacky and cheap looking. Very poor customer service.”

Helpful Report

Posted 9 years ago

Vestry Online is rated 3.1 based on 64 reviews