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Vetopia Reviews

4.7 Rating 2,478 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,235
 Metrics
4.7
Based on 2,478 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Vetopia Reviews
Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Sarah Sing
Verified Buyer
“So many products to choose from. Very quick delivery.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“落單簡單 網上回覆快 多優惠 如果可以全中文就更好啦”
Helpful Report
(ENGLISH) - Posted 2 years ago
Kathy Leong
Verified Buyer
“有些商品返貨有點兒耐”
Helpful Report
(CHINESE) - Posted 2 years ago
Debbie Lau
Verified Buyer
“Respond quickly”
Helpful Report
(ENGLISH) - Posted 2 years ago
Paige Low
Verified Buyer
“Good service, fast replies”
Helpful Report
(ENGLISH) - Posted 2 years ago
Greco Leung
Verified Buyer
“So many procedures for these orders.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Ping Wing Cheung
Verified Buyer
“Delivery is very efficient. Driver has very nice attitude. However, a bit difficult to understand the order/payment for the first time.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Tracy Sit
Verified Buyer
“I love the Harness especially for hip weakness dog, I can easily handle him when going upstairs (we are in living on 2nd floor).”
Helpful Report
(ENGLISH) - Posted 2 years ago
Tse Tai .
Verified Buyer
“efficient delivery services!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Winona Tam
Verified Buyer
“Please update my delivery address. My record is China Building. Your record is Bank of China Building. Everytime takes time to clarify with the courier and made the delivery late”
Helpful Report
(CHINESE) - Posted 2 years ago
Wen Jiaying
Verified Buyer
“It would be better if I can choose whether I will have freebies or not, and show the item.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Patricia Tung
Verified Buyer
“Glad to have good products to order online. The recurring order feature is good but the system should allow me to modify my order and request earlier delivery.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Yuk Fung Chow
Verified Buyer
“Simple interface for customer to order pet food and quick delivery that I usually receive my order the day after tomorrow! Recommend to all busy parents!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Good selection of products, fast delivery!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Patrick Chiu
Verified Buyer
“Good Price.”
Helpful Report
(CHINESE) - Posted 2 years ago
Grace Li
Verified Buyer
“We got referral by the vets shop, and was told using the code we would be entitled for a discount, however when we input the code and it was invalid, also we registered which supposed to give us a first time buy discount code, which was only sent after we paid our order…. Apart from this everything was alright.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Alan 李
Verified Buyer
“Services provided by your sales and courier were very good. But it is a pity that the delivered RC Puppy were due to expire in October 2022 that was considered not really fresh.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Jan Wong
Verified Buyer
“Very fast delivery. Order today and deliver next day👍”
Helpful Report
(ENGLISH) - Posted 2 years ago
Susana Yuen
Verified Buyer
“Reliable service to ensure prompt delivery. Thank you.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Very good selection with some of the best brands on the market. The food subscription service comes well handy as we wouldn't need to worry about the future in case we ran out of the kibbles. Also, Dr. David got back to me with some very professional advice on a brand and gave me additional thought which I appreciate. The search option on pet problems is superb, and useful when you need an asap solution. Real-time feedback on the delivery time would be a nice addition to the user profile as I had to ask via Whatsapp after 2 days of "ready to deliver" status.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Vetopia is rated 4.7 based on 2,478 reviews
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