Vetopia Reviews

Name: Vetopia
Address: 206-208, Tsat Tsz Mui Road, 206-208, Tsat Tsz Mui Road, Eastern
Rating: 4.72

4.7 Rating 2,475 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,475 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 20th February 2025

123

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It will be better if the delivery leadtime will be shorten .”

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(ENGLISH) - Posted 1 year ago

“Quality is good, but over-packaged”

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(ENGLISH) - Posted 1 year ago

“I made the order at pet show June 2023 as there was a 15% off on all products sitewide. Unfortunately, the staff serving me forgot to apply that discount and I was overcharged. I discovered that when I read over the email receipt back home. Wrote to Vetopia and finally got the matter solved. They are willing to refund on the excessive amount charged, waiting for the transfer of money at the moment.”

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(ENGLISH) - Posted 1 year ago

“The shopping experience was good. The sales representative is nice, helpful and patient. It will be good if I can choose my preferred delivery date and time.”

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(ENGLISH) - Posted 1 year ago

“Wide selection of pet food and accessories to choose online, very efficient delivery”

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(ENGLISH) - Posted 1 year ago

“The service is prompt and I do not have to wait long to get the products I purchase.”

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(ENGLISH) - Posted 1 year ago

“感謝貴商號能夠彈性處理我的循環訂單；還有承諾下下單後兩天收到貨品👍可以配合到我的我的實際需要🙏🏼”

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(ENGLISH) - Posted 1 year ago

“I can see that my order has been seriously followed. E.g. request video to examine my dog's health status. We got the ordered items within our expected time.”

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(ENGLISH) - Posted 1 year ago

“Quick respond on any enquiries.”

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(ENGLISH) - Posted 1 year ago

“Fast delivery.”

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(ENGLISH) - Posted 1 year ago

“prompt response and fast delivery.”

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(ENGLISH) - Posted 1 year ago

“近幾次訂罐頭濕糧，都會有部分罐身凹咗，可能係箱太大，加上沒有保護紙凹少少無問題的，只是驚撞穿，造成浪費（之前試過一次要換）”

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(ENGLISH) - Posted 1 year ago

“體驗了一次愉快的網購。謝謝！”

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(ENGLISH) - Posted 1 year ago

“Delivery took longer than expected”

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(ENGLISH) - Posted 1 year ago

“Service is efficient and easy to use app. We can trace the order all the way anytime.”

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(ENGLISH) - Posted 1 year ago

“Past few times my orders have only received the order confirmation email and never receive any notification about the order is ready to be shipped or when….”

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(ENGLISH) - Posted 1 year ago

“Delivery for prescription products that is not available everywhere is helpful. Appreciate the requirement for prescription before ordering.”

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(ENGLISH) - Posted 1 year ago

“Hello 每次都話平日6:30後送，但次次都係中午! 送貨一個電話都冇，請跟進”

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(CHINESE) - Posted 1 year ago

“Service and responding good But the gift of bottle is very small , looks not user friendly”

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(ENGLISH) - Posted 2 years ago

“delivery very fast and quality is good”

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(ENGLISH) - Posted 2 years ago

Vetopia is rated 4.7 based on 2,475 reviews