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Vetopia Reviews

4.7 Rating 2,479 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,239
 Metrics
4.7
Based on 2,479 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Vetopia Reviews
Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Ada Lam
Verified Buyer
“Your delivery service is very efficient. However, you don't carry many commercial items. Some items like the Japanese brand potty pads, I would have to order them from another online company. If you carry these items, I would like to order everything from Vetopia.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Phoebe Yeung
Verified Buyer
“The service is always good in Vetopia. I was just a bit disappointed this time. I received an email that the cat food will deliver on 28 June. End up I received it on 3 July. It could be better if I receive a message or email about the delayed delivery, then I would be able to get another cat food for my cat in advance. But I appreciate the prompt reply from the customer service team.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Very efficient and reliable”
Helpful Report
(ENGLISH) - Posted 2 years ago
IRIS LI
Verified Buyer
“Delivery on time and good service”
Helpful Report
(ENGLISH) - Posted 2 years ago
Wai Nga Wong
Verified Buyer
“回覆快捷、效率頗高、服務態度好。”
Helpful Report
(CHINESE) - Posted 2 years ago
Sasa Woo
Verified Buyer
“Excellent customer service and rapid delivery.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Polly Wong
Verified Buyer
“Quick delivery. Have a good track of the delivery process. Efficient service. Will buy again.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Wai Ming Ku
Verified Buyer
“如下次有關產品有改變（包括包裝），可以通知客戶，感謝！！”
Helpful Report
(ENGLISH) - Posted 2 years ago
SZE KI IU
Verified Buyer
“發貨---快 有環保袋盛載---乾淨 還送小罐頭---貼心”
Helpful Report
(ENGLISH) - Posted 2 years ago
Toco Leung
Verified Buyer
“Quick delivery after order.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“on time delivery”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Very fast delivery and delivery staff are nice and responsible”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Good experience”
Helpful Report
(ENGLISH) - Posted 2 years ago
Raymond Wong
Verified Buyer
“the whatsapp support did help me on my last purchase. delivery was quick.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Nicole Wong-Poon
Verified Buyer
“delivery on time”
Helpful Report
(ENGLISH) - Posted 2 years ago
Mimi Wong
Verified Buyer
“OVERALL SERVICE IS GOOD ESPECIALLY THE DELIVERY SERVICE”
Helpful Report
(ENGLISH) - Posted 2 years ago
Jacky Wan
Verified Buyer
“Easy to use”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“I help my friend buying cat food Sorry cant give comments”
Helpful Report
(CHINESE) - Posted 2 years ago
Yolanda YANG
Verified Buyer
“So convenient! Especially I live far away from the city, even HKTVMALL doesn’t come here, but Vetopia delivered!!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Lavina Gerver
Verified Buyer
“The staff of Vetopia is very friendly even the driver, who always chat with us upon delivery. The only thing I could think of is the price of the product which is not as competitive as other pet shops. Overall we are happy as being a Vetopia’s customer.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Vetopia is rated 4.7 based on 2,479 reviews
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