Vetopia Reviews

Name: Vetopia
Address: 206-208, Tsat Tsz Mui Road, 206-208, Tsat Tsz Mui Road, Eastern
Rating: 4.72

4.7 Rating 2,486 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,486 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 20th February 2025

123

Anonymous

Anonymous // 01/01/2019

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English

“Speedy delivery, helpful staff, good service”

Helpful Report

(CHINESE) - Posted 2 years ago

“Excellent service - even when I’ve left an order until the last minute Vetopia comes to the rescue with plentiful stock, streamlined order process and super fast delivery. I trust them implicitly!”

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(ENGLISH) - Posted 2 years ago

“Fast and excellent service. Flexible shop.”

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(ENGLISH) - Posted 2 years ago

“Vetopia is one of the most reliable pet food and supplies provider in Hong Kong, with a team of experienced and caring vets behind it. I tried many online pet shops in Hong Kong before settling with always ordering from Vetopia. If there’s an urgent deliver need or request for change, they are very responsive and the customer service is great. The ordering process is also reliable and easy. I highly recommend Vetopia.”

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(ENGLISH) - Posted 2 years ago

“nice and convenient platform for ordering prescription diet”

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(ENGLISH) - Posted 2 years ago

“Very fast service and i am very happy.”

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(ENGLISH) - Posted 2 years ago

“Fantastic online shop, part of Vetopia group ( their Vet services are also great). Their prices are very competitive and delivery is exceptionally fast. They are very quick to reply online/on WhatsApp to enquiry or cancellations too and their website is very easy to navigate. We have been using it after friends' recommendations and frankly its the best online pet product shop in HK”

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(ENGLISH) - Posted 2 years ago

“You need to speak with Vinnci! I bought one of these two weeks ago and gave it to a little girl as a gift for her and her cat. Before gifting it, I charged it up using the Type C portal. I then ordered ANOTHER ball AND a roller device for my own three cats BUT the charging portal is not the same Type C, rather it is the old style used on BlackBerry devices. So within ONE WEEK, I received the same toys but with different portals and I am not happy. All of these should be Type C. This has still not been straightened out.”

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(ENGLISH) - Posted 2 years ago

“Online purchase are very convenient!”

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(CHINESE) - Posted 2 years ago

“very good food, my dog is very like to eat.”

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(CHINESE) - Posted 2 years ago

“I love ❤️ these guys! Great products fast delivery and excellent customer service! What else could you ask for!!”

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(ENGLISH) - Posted 2 years ago

“Very easy and great service!”

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(ENGLISH) - Posted 2 years ago

“Very reliable and quick delivery. I kinda like the idea of a repeated order at discount cos then you won’t run out :0)”

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(ENGLISH) - Posted 2 years ago

“Love to shoin Vetopia! Reliabe, responsible and efficient! Excellent customer service! They have wide range of good products! Thanks”

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(ENGLISH) - Posted 2 years ago

“Goods is fine, but very below-standard delivery service, has no regard of punctuality, broke promise of delivery date twice and I had to go to another shop to buy dog food to keep my dog fed. What a joke.”

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(ENGLISH) - Posted 2 years ago

“Speedy delivery + great selection. I like that they have a loyalty program with points.”

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(ENGLISH) - Posted 2 years ago

“Every Good”

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(ENGLISH) - Posted 2 years ago

“Vetopia has become my main platform for pet products. The prices for most of the products seem to be roughly the same as local pet stores around my area. They also are contactable and responsive through WhatsApp, which has been especially useful for me when it comes to the recurring orders that I set up. The company does lock you into buying a product multiple times before you can cancel your recurring order, which does offer inflexibility and when I set it up initially, I wasn't informed of this. But aside from that surprise, I've never had any other issues. Their delivery times have also been phenomenal in my experience as I've always received my order the day after ordering, even when I put in my order in the evening.”

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(ENGLISH) - Posted 2 years ago

“Quick delivery, clean & tidy package, user-friendly order system. Highly recommended!”

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(ENGLISH) - Posted 2 years ago

“Reasonable price and efficiency service, love to come back again!”

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(ENGLISH) - Posted 2 years ago

Vetopia is rated 4.7 based on 2,486 reviews