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Vetopia Reviews

4.7 Rating 2,385 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,170
 Metrics
4.7
Based on 2,385 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Vetopia Reviews
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KL Kwok
Verified Buyer
“I use autoship for my pets' food. This can guarantee their supply in case I have hands on other matters and forget to replenish.”
Helpful Report
(ENGLISH) - Posted 2 years ago
C Wong
Verified Buyer
“循環订购授權左個個月過數咁都可以中途加價唔俾取消 雖然唔係太在意嗰少少畢竟數量唔多 但係有啲感覺比人撳住嚟搶”
Helpful Report
(CHINESE) - Posted 2 years ago
Henrietta Lai
Verified Buyer
“The product delivered is excellent. 3 stars for it. But the delivery service is bad, no phone calls or WhatsApp messages before the delivery. If no one was at home, the courier just left the product at the door, also without any notice! No star for delivery service. I tried to contact Vetopia via phone calls, emails, and WhatsApp messages about this issue. It took half day to reach them! The customer service has no star again.”
Helpful Report
(ENGLISH) - Posted 2 years ago
HENRY NG
Verified Buyer
“fast delivery and good service, nice customer service too👍”
Helpful Report
(CHINESE) - Posted 2 years ago
Yuk Fung Chow
Verified Buyer
“Simple interface for customer to order pet food and quick delivery that I usually receive my order the day after tomorrow! Recommend to all busy parents!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Braden Reardon
Verified Buyer
“Kindly appreciated being alerted when my product finally became available and delivery logistics team also very courteous.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Kai Wing Lee
Verified Buyer
“very good&helpful !”
Helpful Report
(CHINESE) - Posted 2 years ago
Anonymous
Verified Buyer
“Good selection of products, fast delivery!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Kitty Wong
Verified Buyer
“Your service has always been very good - efficient delivery and accurate order. The experience on the phone and via email is also very good. Your staff is polite and patient, and emails are replied promptly. Thank you!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Angela Man
Verified Buyer
“I like their "very fast" delivery, I'd experienced a few times I got the stuff just the next day!”
Helpful Report
(CHINESE) - Posted 2 years ago
Julie Leung
Verified Buyer
“Prompt delivery in good packing”
Helpful Report
(ENGLISH) - Posted 2 years ago
Jathan Yeung
Verified Buyer
“Good Good Good”
Helpful Report
(ENGLISH) - Posted 2 years ago
Jenny Ho
Verified Buyer
“Speedy delivery!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Ana Chung
Verified Buyer
“Fast delivery. Perfect”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Great platform, very easy to use, especially for prescribed food.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Virginia J MacQueen
Verified Buyer
“Great line of products. Everything I have purchased so far has been very good quality at decent prices. Customer service was super helpful when I was having questions about a harness.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Kobe Ko
Verified Buyer
“I really like the delivery from pickupp, i can locate all time, i know when they come that’s great, and buying online is easy user friendly , no complaint”
Helpful Report
(ENGLISH) - Posted 2 years ago
Ashish Bhatnagar
Verified Buyer
“Good delivery and good products”
Helpful Report
(ENGLISH) - Posted 2 years ago
Diane TANG
Verified Buyer
“Got my online order very fast as promised. Products are cleaned and well-packed. more than sufficient expiry (Dec 2023). A free complimentary chicken canned comes with the order. Since my dog is on a strictly renal program, this free gift has passed to a young pal of my neighbor.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Miranda Yeap
Verified Buyer
“In general delivery service was speedy. Offer a good choice of products.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Vetopia is rated 4.7 based on 2,385 reviews
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