Vetopia Reviews

Name: Vetopia
Address: 206-208, Tsat Tsz Mui Road, 206-208, Tsat Tsz Mui Road, Eastern
Rating: 4.72

4.7 Rating 2,399 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,399 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 4 star review on 27th November 2024

121

Anonymous

Anonymous // 01/01/2019

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English

“easy process and the delivery was fast with a bonus can food. however, there was no email confirmation on when the delivery would be.”

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(CHINESE) - Posted 1 year ago

“Delivery time was fast, but it took longer than expected time in reviewing my dog’s video for approval.”

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(CHINESE) - Posted 1 year ago

“Vetopia is a good pet shop with an effective delivery service. I buy pet food for more than 6 months here.”

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(ENGLISH) - Posted 1 year ago

“Vetopia is always reliable! The delivery service is excellent!”

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(ENGLISH) - Posted 1 year ago

“On-time delivery CS is helpful to answer enquiries”

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(ENGLISH) - Posted 1 year ago

“Good service”

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(ENGLISH) - Posted 1 year ago

“Many choice of pet product. Very efficient delivery after ordering.”

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(ENGLISH) - Posted 1 year ago

“Good service and explainlation. It’s my first time to use.”

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(CHINESE) - Posted 1 year ago

“Great food, easier than getting through the vet and arrives in such a short amount of time! Always a pleasure dealing with this company”

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(ENGLISH) - Posted 1 year ago

“This is my 2nd time of the purchase. Although, my choose is not enough of my demand, the CS team replied me explaining clearly for all my concerning. That’s much confidence to continue to use.”

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(ENGLISH) - Posted 1 year ago

“All over experience is very good”

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(ENGLISH) - Posted 1 year ago

“Delivery time is more than 7 working days.”

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(ENGLISH) - Posted 1 year ago

“The product came in good shape and the delivery time was acceptable.”

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(ENGLISH) - Posted 1 year ago

“Great customer service. Understand my need and being very helpful to help arrange the delivery”

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(ENGLISH) - Posted 1 year ago

“Their staff are helpful and patient. Products delivered on time.”

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(ENGLISH) - Posted 1 year ago

“Delivery was very late but the order was accurate.”

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(ENGLISH) - Posted 1 year ago

“職員服務態度友善有禮，價錢合理，唯一稍欠理想的是展會上沒現貨，延遲了寵物吃藥的時間”

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(CHINESE) - Posted 1 year ago

“Efficient experience”

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(ENGLISH) - Posted 1 year ago

“於寵物展詢問購買Heartguard Plus 可否以之前獸醫購買過的Invoice 作證明, sales 表示可以, 不用其他額外補充提交文件後卻得到回覆是不能以invoice 作證明, 必須是referral letter 或1分鐘短片, 即使以health cert 也不能證明寵物是健康, 實在不能接受及莫名其妙以往即使我從其他獸醫購買也只是以invoice 作證明便可, 我不知道為甚麼貴公司會如此沒有彈性地處理為免再添麻煩, 往後不會再考慮在貴公司購物”

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(CHINESE) - Posted 1 year ago

“Very quick with shipping and excellent service!”

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(ENGLISH) - Posted 1 year ago

Vetopia is rated 4.7 based on 2,399 reviews