Login
Start Free Trial Are you a business?? Click Here

Vetopia Reviews

4.7 Rating 2,475 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,234
 Metrics
4.7
Based on 2,475 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Vetopia Reviews
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Julia Lam
Verified Buyer
“Super fast delivery”
Helpful Report
(CHINESE) - Posted 10 months ago
Anonymous
Verified Buyer
“Very reliable distributor with good range of products. Delivery usually takes about 3-4 days which I wish can be done faster.”
Helpful Report
(ENGLISH) - Posted 10 months ago
Renee Kwan
Verified Buyer
“I wanted to purchase two products at the pet fair, and I understand the requirement to register first. However, as a pregnant woman, it was frustrating to have to stand there and spend over 10 minutes going through the registration process. The staff then told me I could simply order online. I'm not sure why I was directed to register in person if I could have just placed the order online instead. After the lengthy registration, I eventually found another staff member who was able to help me complete the purchase on their computer. However, this staff member failed to mention that I needed to submit a video of my dog as part of the order process. Unfortunately, I also missed the WhatsApp message you sent me about this requirement, so I ended up waiting a long time to receive my products, which I actually need quite urgently. In conclusion, the overall customer experience was quite poor. The registration process was time-consuming and seemingly unnecessary, especially for a pregnant woman like myself who had to stand for an extended period. The communication about ordering options and additional requirements was unclear, and the lack of guidance from your staff led to delays in me receiving the products I needed. I hope you'll consider streamlining the purchase process and improving the training and information provided to your staff to create a smoother experience for customers like myself in the future.”
Helpful Report
(CHINESE) - Posted 10 months ago
Lau Kennex
Verified Buyer
“Good package and super efficient delivery!”
Helpful Report
(ENGLISH) - Posted 10 months ago
Anonymous
Verified Buyer
“狗狗鍾意食，一直回購。今次用埋積分優惠更抵。”
Helpful Report
(ENGLISH) - Posted 10 months ago
Yun Fok
Verified Buyer
“Good service!”
Helpful Report
(ENGLISH) - Posted 10 months ago
Desley To
Verified Buyer
“送貨速度很快，職員跟進速度好”
Helpful Report
(CHINESE) - Posted 10 months ago
Edmund SUN
Verified Buyer
“Delivery service is good. Periodical promotion such as discounts will be beneficial to loyal customers. Cash bonus points are also favorable.”
Helpful Report
(ENGLISH) - Posted 10 months ago
Annette De Thier
Verified Buyer
“Vetopia has everything I need for my pets. The delivery is fast, and it has been easy to change an order or exchange a product when I have made a mistake. My go to online store for pet supplies.”
Helpful Report
(ENGLISH) - Posted 10 months ago
PETER LI
Verified Buyer
“Very responsive.”
Helpful Report
(ENGLISH) - Posted 10 months ago
Romain MENARD
Verified Buyer
“Vetopia is always very fast and punctual on delivery and add extra gifts to spoil my little monster”
Helpful Report
(ENGLISH) - Posted 10 months ago
Becky Lee
Verified Buyer
“Good selection of products available.”
Helpful Report
(ENGLISH) - Posted 10 months ago
KA YIU PAUL IP
Verified Buyer
“Very polite and effective service”
Helpful Report
(CHINESE) - Posted 10 months ago
Ella Fong
Verified Buyer
“Excellent delivery and consultation service”
Helpful Report
(ENGLISH) - Posted 11 months ago
Anita Poon
Verified Buyer
“非常好嘅體驗，每次送貨都很準時貨物質素很好”
Helpful Report
(CHINESE) - Posted 11 months ago
Elaine Yu
Verified Buyer
“Fast delivery and in good packing”
Helpful Report
(ENGLISH) - Posted 11 months ago
Ys Mok
Verified Buyer
“Genuine goods; Reasonable price; Fast delivery;”
Helpful Report
(ENGLISH) - Posted 11 months ago
Yuk Ching Sin
Verified Buyer
“prompt reply and delivery”
Helpful Report
(ENGLISH) - Posted 11 months ago
Anonymous
Verified Buyer
“Quick delivery”
Helpful Report
(CHINESE) - Posted 11 months ago
Ivan Chan
Verified Buyer
“Most ofpet items I can find here.”
Helpful Report
(ENGLISH) - Posted 1 year ago
Vetopia is rated 4.7 based on 2,475 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request