Vetopia Reviews

Name: Vetopia
Address: 206-208, Tsat Tsz Mui Road, 206-208, Tsat Tsz Mui Road, Eastern
Rating: 4.72

4.7 Rating 2,376 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,376 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 20th November 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good service , speed delivery”

Helpful Report

(ENGLISH) - Posted 5 months ago

“It is helpful and follow up the matter in a timely manner.”

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(ENGLISH) - Posted 5 months ago

“I have been making recurrent orders on Vetopia for a while . However , I sometimes receive very last minute calls/ msg regarding the dog food running out of stock. It’s not easy for my dog to switch food as his stomach is not good. Every time when we switch dog food/ food type, he will be having diarrhoea. So this has been quite a headache for me. I hope you guys will have a better solution/ maybe notifying the customer earlier. Thank you.”

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(ENGLISH) - Posted 5 months ago

“Very good. Reliable as the food source for my dog. Thanks”

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(ENGLISH) - Posted 5 months ago

“order流程暢順，購物安心！”

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(CHINESE) - Posted 5 months ago

“Excellent services from online order to delivery”

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(ENGLISH) - Posted 5 months ago

“訂單效率很好，送貨服務也很快，會繼續支持💪🏻💪🏻”

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(ENGLISH) - Posted 5 months ago

“exceedingly frustrating online system and account set up. Whattsapp box always full and too much AI and not enought human contact . The best service is the delivery person who is prompt. Communication options of live chat does not appear to work and certainly canot get through by telephone.”

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(ENGLISH) - Posted 5 months ago

“Quick delivery Good service”

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(CHINESE) - Posted 5 months ago

“It is useful and good for our pet dog.”

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(CHINESE) - Posted 5 months ago

“very good”

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(CHINESE) - Posted 5 months ago

“網站好方便，送貨都好快兩三日就會收到但個網站成日都會卡住，希望會改善”

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(ENGLISH) - Posted 5 months ago

“Fast delivery”

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(CHINESE) - Posted 5 months ago

“Next business day delivery!”

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(ENGLISH) - Posted 6 months ago

“Fast delivery. Nice to have different options for different therapeutic area.”

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(CHINESE) - Posted 6 months ago

“fast delivery!”

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(ENGLISH) - Posted 6 months ago

“A trustworthy store selling genuine & fresh pet food from well known brands.”

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(ENGLISH) - Posted 6 months ago

“Wide range of products, fast shipment!”

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(ENGLISH) - Posted 6 months ago

“My go-to pet food online shop. They have everything which my cats need and the staff can communicate with you in English fluently via phone or text. Amazing service. Highly recommend every pet parent to check them out 😃”

Helpful Report

(ENGLISH) - Posted 6 months ago

“Very fast delivery and convenience, will keep using”

Helpful Report

(CHINESE) - Posted 6 months ago

Vetopia is rated 4.7 based on 2,376 reviews