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Vetopia Reviews

4.7 Rating 2,385 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,170
 Metrics
4.7
Based on 2,385 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Vetopia Reviews
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Chau Sim
Verified Buyer
“Vetopia is always my favorite pet online store. Efficient and very helpful.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Susana Yuen
Verified Buyer
“Reliable service to ensure prompt delivery. Thank you.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Nga Sze Lamm
Verified Buyer
“Good services and very helpful”
Helpful Report
(ENGLISH) - Posted 2 years ago
Joey Wong
Verified Buyer
“Paomes love u guys🫶🏻🫶🏻🫶🏻”
Helpful Report
(ENGLISH) - Posted 2 years ago
KUK FONG SUEN
Verified Buyer
“very efficient delivery”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Very good selection with some of the best brands on the market. The food subscription service comes well handy as we wouldn't need to worry about the future in case we ran out of the kibbles. Also, Dr. David got back to me with some very professional advice on a brand and gave me additional thought which I appreciate. The search option on pet problems is superb, and useful when you need an asap solution. Real-time feedback on the delivery time would be a nice addition to the user profile as I had to ask via Whatsapp after 2 days of "ready to deliver" status.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Quick response and reasonable delivery within 2 days after the order is confirmed.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Good service, quick delivery~”
Helpful Report
(ENGLISH) - Posted 2 years ago
David Chan
Verified Buyer
“Speedy delivery and authentic product”
Helpful Report
(ENGLISH) - Posted 2 years ago
Edmund Lee
Verified Buyer
“Vetopia for the range of products for my pet dog, reasonable prices, and reliable delivery. That's why I have been using Vetopia since the day we brought home our rescue dog. Edmund Lee (The Belchers)”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Your warehouse staff wrongly despatched the powder one but I ordered the tablet one. Their product knowledge should be strengthened.”
Helpful Report
(CHINESE) - Posted 2 years ago
Ada Lam
Verified Buyer
“Your delivery service is very efficient. However, you don't carry many commercial items. Some items like the Japanese brand potty pads, I would have to order them from another online company. If you carry these items, I would like to order everything from Vetopia.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Manda Fung
Verified Buyer
“Very reliable and thoughtful pet food subscription service. Love how on time they are, and the monthly re-confirmation they send!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Toby To
Verified Buyer
“送貨好快, 而且送貨包裝用環保袋取替紙箱, 不浪費又環保! 價錢都平!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Brian Ma
Verified Buyer
“Very efficient service”
Helpful Report
(ENGLISH) - Posted 2 years ago
Phoebe Yeung
Verified Buyer
“The service is always good in Vetopia. I was just a bit disappointed this time. I received an email that the cat food will deliver on 28 June. End up I received it on 3 July. It could be better if I receive a message or email about the delayed delivery, then I would be able to get another cat food for my cat in advance. But I appreciate the prompt reply from the customer service team.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Catty Tong
Verified Buyer
“Fast delivery and hv good customer service!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Andy Leung
Verified Buyer
“Very fast response”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Very responsive online shop”
Helpful Report
(ENGLISH) - Posted 2 years ago
Sunny Lam
Verified Buyer
“The logistics is very fast and the website is easy to control!!”
Helpful Report
(CHINESE) - Posted 2 years ago
Vetopia is rated 4.7 based on 2,385 reviews
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