Vetopia Reviews

Name: Vetopia
Address: 206-208, Tsat Tsz Mui Road, 206-208, Tsat Tsz Mui Road, Eastern
Rating: 4.72

4.7 Rating 2,384 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,384 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 4 star review on 27th November 2024

121

Anonymous

Anonymous // 01/01/2019

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English

“Quick delivery, much quicker than competitor PxxProject! CS team is great too.”

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(ENGLISH) - Posted 1 year ago

“Fast & accurate. Great”

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(CHINESE) - Posted 1 year ago

“I was disappointed with my last recurring order. One of the products was backlogged, I understand that you called and asked to delay the shipping of the order, but the explaining was off and doesn’t make sense.. I was asked to wait for the product to arrive,, which I would to save shipping cost for you, but asking me to wait for one month!? My next recurring order would have applied by then. Common sense please.”

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(ENGLISH) - Posted 1 year ago

“請裝箱時候留意盒裝在底，袋裝在上面，好多時候訂原盒貓糧和袋裝狗糧，都係包裝在底，盒裝在面，好容易會弄穿袋裝狗糧，謝謝幫忙”

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(CHINESE) - Posted 1 year ago

“Very fast delivery, Good service”

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(ENGLISH) - Posted 1 year ago

“delivery team very responsible. Mr MAK Ying-kit (Staff#0111) revisited to my lobby management on 13/2/2023 in order to find out my parcel which our janitor claimed she cannot find my parcel. Finally, I can get back my parcel a day after 13/2/2023 as our janitor wrongly passed my parcel to another household. I would like to take this oppuntunity to give my compliments to him.”

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(ENGLISH) - Posted 1 year ago

“Smooth transition and delivery. My doggie love it so much.”

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(ENGLISH) - Posted 1 year ago

“訂購心絲蟲藥𧫴慎，送貨員有禮。”

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(CHINESE) - Posted 1 year ago

“When I know our existing supply lack of stock, my sister introduces Vetopia for me. It is a very good store, the price is cheaper than our pass supply and the deliver arrangement was so fast, only 1 working day. Also, I find the promotion rate for continuous orders. It is very convenience.”

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(ENGLISH) - Posted 1 year ago

“Good product, dispatch quickly. Poor delivery service, delivery guy just left the box in front of my building, sent me a WhatsApp photo and left.”

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(ENGLISH) - Posted 1 year ago

“Process was very easy and smooth. Thanks”

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(ENGLISH) - Posted 1 year ago

“very good shopping experience, and the staff very polite and friendly and very detail to selling”

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(CHINESE) - Posted 1 year ago

“Convenient and timely delivery”

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(ENGLISH) - Posted 1 year ago

“Quick delivery, nice.”

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(ENGLISH) - Posted 1 year ago

“Good service and communication.”

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(ENGLISH) - Posted 1 year ago

“Excellent.”

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(ENGLISH) - Posted 1 year ago

“非常快送貨，一定會回購”

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(CHINESE) - Posted 1 year ago

“落order 後，很快收到貨。很有效率。”

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(CHINESE) - Posted 1 year ago

“送貨時沒有預先通知,一來電已經在樓下”

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(CHINESE) - Posted 1 year ago

“Poor logistics service on delivery arrangements Poor customer service on order enquiries Too many excuses on problem solving”

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(ENGLISH) - Posted 1 year ago

Vetopia is rated 4.7 based on 2,384 reviews