Vetopia Reviews

Name: Vetopia
Address: 206-208, Tsat Tsz Mui Road, 206-208, Tsat Tsz Mui Road, Eastern
Rating: 4.72

4.7 Rating 2,473 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,473 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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English

“The arrangement of delivery and the after sales service is very poor.”

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(CHINESE) - Posted 1 month ago

“bought one of the snack product of YORA from your shop in end of august I ccant believe it is expirev in sept 2024, ridiculous you are tellinf lie to your customer”

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(CHINESE) - Posted 7 months ago

“I wanted to purchase two products at the pet fair, and I understand the requirement to register first. However, as a pregnant woman, it was frustrating to have to stand there and spend over 10 minutes going through the registration process. The staff then told me I could simply order online. I'm not sure why I was directed to register in person if I could have just placed the order online instead. After the lengthy registration, I eventually found another staff member who was able to help me complete the purchase on their computer. However, this staff member failed to mention that I needed to submit a video of my dog as part of the order process. Unfortunately, I also missed the WhatsApp message you sent me about this requirement, so I ended up waiting a long time to receive my products, which I actually need quite urgently. In conclusion, the overall customer experience was quite poor. The registration process was time-consuming and seemingly unnecessary, especially for a pregnant woman like myself who had to stand for an extended period. The communication about ordering options and additional requirements was unclear, and the lack of guidance from your staff led to delays in me receiving the products I needed. I hope you'll consider streamlining the purchase process and improving the training and information provided to your staff to create a smoother experience for customers like myself in the future.”

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(CHINESE) - Posted 10 months ago

“Still waiting for update from you in when i can expect my order”

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(ENGLISH) - Posted 1 year ago

“於寵物展詢問購買Heartguard Plus 可否以之前獸醫購買過的Invoice 作證明, sales 表示可以, 不用其他額外補充提交文件後卻得到回覆是不能以invoice 作證明, 必須是referral letter 或1分鐘短片, 即使以health cert 也不能證明寵物是健康, 實在不能接受及莫名其妙以往即使我從其他獸醫購買也只是以invoice 作證明便可, 我不知道為甚麼貴公司會如此沒有彈性地處理為免再添麻煩, 往後不會再考慮在貴公司購物”

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(CHINESE) - Posted 1 year ago

“I am very very disappoined because it expired in july 2023 and i ordered on 11 may 2023”

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(CHINESE) - Posted 1 year ago

“Previous experiences were good but this time order was delayed and customer service was not helpful at all”

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(ENGLISH) - Posted 1 year ago

“Bad customer service Bad communication skill No one answered the phone Pack my shipment wrongly w/o feeling sorry”

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(ENGLISH) - Posted 1 year ago

“收到貨後發現狗糧個包裝爛”

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(CHINESE) - Posted 2 years ago

“I purchased a bag of expired dog food. I purchased in late Feb, but the expiry date is late Dec of last year🤦🏻‍♀️. Finally I got refund but I still need to handle the expired dog food myself.”

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