Vetopia Reviews

Name: Vetopia
Address: 206-208, Tsat Tsz Mui Road, 206-208, Tsat Tsz Mui Road, Eastern
Rating: 4.72

4.7 Rating 2,473 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,473 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I think I have written the remark of late delivery on designated date. I am so regretful that you didnt have the appropriate arrangement.”

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(CHINESE) - Posted 4 days ago

“more discount promotion please☺️”

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(CHINESE) - Posted 3 weeks ago

“The staff are generally helpful but products are relatively expensive”

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(ENGLISH) - Posted 2 months ago

“A bit expensive but great customer service”

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(CHINESE) - Posted 6 months ago

“Fast delivery sometimes”

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(CHINESE) - Posted 9 months ago

“I have been making recurrent orders on Vetopia for a while . However , I sometimes receive very last minute calls/ msg regarding the dog food running out of stock. It’s not easy for my dog to switch food as his stomach is not good. Every time when we switch dog food/ food type, he will be having diarrhoea. So this has been quite a headache for me. I hope you guys will have a better solution/ maybe notifying the customer earlier. Thank you.”

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(ENGLISH) - Posted 9 months ago

“We ordered 2 tubes of TrichoCat. One of tubes came without a cap (lid)”

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(ENGLISH) - Posted 10 months ago

“Delivery time : still have room for improvement”

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(CHINESE) - Posted 1 year ago

“Overall good service but off late several recurring orders have been getting cancelled, and finding a replacement order has been challenging.”

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(ENGLISH) - Posted 1 year ago

“我覺得太細包，如果可以有再大包啲就好！”

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(ENGLISH) - Posted 1 year ago

“It is otherwise pretty good, but unfortunately delivery is extremely slow”

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(ENGLISH) - Posted 1 year ago

“Suggest to let customers to choose the delivery time & date. I don't have any delivery schedule ideal after order placement & need to check with your team again & again. Finally, received the products at 10:45pm even your team advanced schedule should be under 7:00~10:00pm. .”

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(ENGLISH) - Posted 1 year ago

“1234567890”

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(ENGLISH) - Posted 1 year ago

“Phone confirmation took too long.”

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(CHINESE) - Posted 1 year ago

“兩支產品身上面有黑色污跡”

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(CHINESE) - Posted 1 year ago

“Delivery time was fast, but it took longer than expected time in reviewing my dog’s video for approval.”

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(CHINESE) - Posted 1 year ago

“Delivery time is more than 7 working days.”

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(ENGLISH) - Posted 1 year ago

“A bit confusing in the communication about the delivery arrangement. Record’s status in my account is not synchronised with the staff mentioned in WhatsApp. BTW, better to have hotline service rather than only rely on WhatsApp communication.”

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(ENGLISH) - Posted 1 year ago

“越嚟越貴，感覺份量越嚟越少”

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(CHINESE) - Posted 1 year ago

“so confused about the first-time purchase experience. The line is busy, and even the voicemail box is always full!!”

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(ENGLISH) - Posted 1 year ago

Vetopia is rated 4.7 based on 2,473 reviews