Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,816 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,816 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“好細心，好專業。貨品包裝好完善，很快就收到貨物。係一間好值得信賴嘅網上獸醫網店。”

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(CHINESE) - Posted 24 minutes ago

“送貨員有禮準時貨物包裝得好”

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(CHINESE) - Posted 3 hours ago

“Fast and efficient service”

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(ENGLISH) - Posted 3 hours ago

“Good CS service”

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(ENGLISH) - Posted 1 day ago

“Your team is professional and helpful. They always give constructive advice on choice of foods for my cats. Thanks”

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(ENGLISH) - Posted 1 day ago

“Reliable and convenient online shop”

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(CHINESE) - Posted 2 days ago

“punctual deliveries all the time. lovely birthday gift every year. Appreciate the way how your team takes care of customer.”

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(ENGLISH) - Posted 5 days ago

“Order and delivery are accurate, reliable and convenient”

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(ENGLISH) - Posted 6 days ago

“I have found that Vetopia is an excellent site, particulary for products that are difficult to get elsewhere. The service is prompt, with delivery within 1 or 2 days. If there is a problem, the customer service is manned by real people who are very helpful.”

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(ENGLISH) - Posted 6 days ago

“Vetopia is a great online shop that saves me a lot of time when buying dog kibble. The online platform is user-friendly, and most importantly, the customer service is wonderful. I particularly like the easy access to contact customer service via text messaging. The staff are friendly, helpful and efficient.”

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(ENGLISH) - Posted 1 week ago

“Good service and quick delivery”

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(ENGLISH) - Posted 1 week ago

“Easy to use website, good selection, good prices and free delivery.”

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(ENGLISH) - Posted 1 week ago

“很好的購物體驗👍🏻”

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(CHINESE) - Posted 1 week ago

“Good selection of products. Reliable delivery.”

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(ENGLISH) - Posted 1 week ago

“Really appreciate the small gifts that come along with every order - very thoughtful!”

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(ENGLISH) - Posted 1 week ago

“A good listener for my questions, provided great solutions to me.”

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(CHINESE) - Posted 1 week ago

“Reliable and fast delivery”

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(CHINESE) - Posted 1 week ago

“Delivery usually quite quick, customer service well, very responsive.”

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(ENGLISH) - Posted 1 week ago

“Vetopia is good and nice.”

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(CHINESE) - Posted 2 weeks ago

“Fast delivery. So far so good.”

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(ENGLISH) - Posted 2 weeks ago

Vetopia is rated 4.7 based on 2,816 reviews