Viator Reviews

Name: Viator
Address: 360 3rd St #400, San Francisco
Rating: 2.18

2.2 Rating 1,135 Reviews

29 %

of reviewers recommend Viator

Company Reviews

Questions

Metrics

2.2

Based on 1,135 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

888-651-9785

Email:

support@viator.com

Location:

360 3rd St #400
San Francisco
94107

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“always reliable”

Helpful Report

Posted 8 years ago

“We booked several tours and accommodation via Viator for our recent trip to Europe. Very satisfied. Good calue for money and great communication.”

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Posted 8 years ago

“I have been more than pleased with Viator. Viator has saved us hundreds of dollars. Just on airport pickups in NY alone. Viator $41 for two people....taxi $55 plus $20 in tolls.....plus tip......in a taxi with 700,000 miles on it. The tours through Viator have been top notch. Viator gives me great peace of mind when traveling. It is like having your own personal travel agent.”

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Posted 8 years ago

“Transfers and tour guides were right on time, so that was nice; and the one problem I had (stateside) was handled quickly and professionally by their Las Vegas office. However, Viator might consider a bit of "mystery shopping" of the tours it contracts out, as some guides at those tour companies could use a little improvement.”

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Posted 8 years ago

“Excellent service and method to book things.”

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Posted 8 years ago

“On our recent trip to Europe we did 9 tours through Viator. They were extremely professional and enjoyable. The communication via email was excellent and each tour lived up to expectation with only a couple of minor hitches which I have fed back. I wouldn't hesitate to use them in the future or recommend them to other travellers. I found their site really helpful when looking for something to do in a particular area.”

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Posted 8 years ago

“Viator was a good company to deal with. When I called with questions they were friendly and helpful”

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Posted 8 years ago

“Having been part of the travel and tourism industry in the past, I am well acquainted with the responsibility and commitment to quality required, to ensure that clients have a consistently positive travel experience. My experience with Viator thus far, has proved that they are a trusted travel and tours service provider that work hard to ensure that their customers remain engaged and satisfied by their product offering and services.”

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Posted 8 years ago

“We have taken two Viator tours and enjoyed both. There are so many choices for every city and country. Booking is easy to and communication was excellent. Every detail was taken care of and instructions by email and or text assured us how to connect with the tour groups.”

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Posted 8 years ago

“I rated Viator "Very Good" because that is the highest rating currently allowed. If they had "Excellent" I would have used that! I received MORE than I paid for with ALL my Viator reservations. (I think I made three separate tours.) These tours ALL worked out EXACTLY as planned. In one instance, I met the tour group exactly where my ticket stated. No problems. Then our guide gave us a nice tour of the Eiffel Tower. She gave me three tickets: one to reach the summit of the tower (I could use at my own convenience and stay on the top of the tower as long as I wanted.) Then I received a ticket for a boat ride on the river Seine. It could be used at night or during the day. I had already taken a night boat ride (which was magnificent, by the way) so I took the daytime ride. Then I used my ticket to "skip the line" and enter The Louvre. NOT a guided tour, but there were MANY signs pointing to the Mona Lisa. After that, I browsed until the museum closed!”

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Posted 8 years ago

“We took advantage of 2 of Viator's tours and both were highly satisfactory, delivering exactly what was promised.”

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Posted 8 years ago

“Viator is a great planning resource, especially for travelers to a place for the first time. We've used Viator to make tour reservations in York, UK, Berlin , Germany and Madrid, Spain. We've always been satisfied with the tours, and never had a problem. Prices are reasonable, and we've never had a tour cancelled.”

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Posted 8 years ago

“I love being able to depend on Viator to get me to the best places wherever I travel !”

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Posted 8 years ago

“Viator has a good variety and quick customer service. I will be using them again.”

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Posted 8 years ago

“Excursion was great. Got exactly what we expected. Very easy to purchase.”

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Posted 8 years ago

“Site was easy to use and I liked the reminders to print my vouchers. It was much easier to have pre-printed vouchers and prices were great!”

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Posted 8 years ago

“Easy to use, no problems with either reserving spots or redeeming the voucher. Definitely will use this service again.”

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Posted 8 years ago

“Excellent tour of the Battle of Franklin which is part of Civil War history. It is very informative regarding the experience of three families during this 5 hour war. A must see.”

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Posted 8 years ago

“Very easy to book had everything i wanted for my trip to New York, all paid for before my trip, so more spending money whilst there great”

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Posted 8 years ago

“Used them for 3 services in Paris. 2 were great!!! But they failed on one!! They were not at the airport for the airport to hotel transfer.”

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Posted 8 years ago

Hello, Thank you for your message! We want to make sure we investigate the correct booking, your comments don't seem to match with the booking number you've provided. Please write to Support@Viator.com with the booking number and a detailed description of the steps you took to meet the transfer, and your experience with that operator so we can follow up with them directly. Thank you again for your message, and we wish you Happy Travels. All the Best, Viator Social Team

Posted 8 years ago

Viator is rated 2.2 based on 1,135 reviews