Viator Reviews

Name: Viator
Address: 360 3rd St #400, San Francisco
Rating: 2.21

2.2 Rating 1,102 Reviews

30 %

of reviewers recommend Viator

Company Reviews

Questions

Metrics

2.2

Based on 1,102 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

888-651-9785

Email:

support@viator.com

Location:

360 3rd St #400
San Francisco
94107

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Viator 1 star review on 26th October 2024

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our booking was very efficiently done and provided peace of mind.”

Helpful Report

Posted 7 years ago

“I and my family enjoyed several attractions in some European cities with tickets bought online through Viator. All of these attractions were fantastic and the services provided by the Viator team helped us to visit everything in a very easy way. Surely we will use the Viator services in the next trips, it was simply amazing !!!”

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Posted 7 years ago

“viator helped us to see all important points in Niagara in single day with peace of mind”

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Posted 7 years ago

“Excellent company to deal with.”

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Posted 7 years ago

“All but one of the tours we have booked through Viator have been excellent. The one tour that was good but had a very obnoxious guide was a true exception.”

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Posted 7 years ago

“Today we had a very enjoyable private tour of Montego Bay with our driver Leon. We were able to have Leon take us through numerous housing areas where Jamaicans live, visited downtown Montego Bay, ate in a Jamaican restaurant and had Jerk Chicken. and we went to Rose Hall Shopping Center. Leon is friendly, knowledgeable, and was willing to take us where ever we wanted to go.”

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Posted 7 years ago

“Very good, prompt service and helpful people manning the telephones.”

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Posted 7 years ago

“Reliable site and list for booking tours. When one tour I booked did not eventuate due to no-show of the provider Viator were quick to refund.”

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Posted 7 years ago

“Easy to book. And great customer service, had to contact the call centre to change my pick up location and they were very helpful.”

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Posted 7 years ago

“The customer service team for Viator is very helpful and warm. Your company has a diverse array of tours to choose from and I will definitely use your company again when planning future trips.”

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Posted 7 years ago

“Viator was easy to navigate through, quick and easy, I didn't like the fact that for the cartago ruins it was just one building, when it says ruins, plural, everything else was as described”

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Posted 7 years ago

“I was introduced to Viator in a very casual conversation at the last moment in trying to arrange a tour. Since then, my wife and I have been extremely pleased with all of the ones we have booked.... Paris, Rome/Vatican, Cologne, Munich/Dachau, Bucharest/ Castle tour, and more, including airport transfer in some of those. Always nice transportation, informative guides, reasonable prices.”

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Posted 7 years ago

“had many problems booking thru viator. first reservation i made was cancelled a week later because it was thanksgiving. i get that it was thanksgiving but viator took my reservation!!!! the second reservation i made was changed 5 days before our trip because the equipment i reserved was not available at the time i chose. Had to call company directly to get it taken care of. then when we arrived at company they could not find our reservation, that may be the companies problem but i have never had a reservation with expedia or any other website have so many issues.”

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Posted 7 years ago

“I have been on 4 Viator day trips in two Cities, Madrid and Tokyo. I found that each tour was satisfying and good value for my money. I plan to book more Viator day trips in my future travels.”

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Posted 7 years ago

“We've had very good tours from Viator and will continue to use them! However, only 4 stars because the prices are a bit high. Even compared with the same place at the website for the location, Viator is always $5-$20 more.”

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Posted 7 years ago

“When I start planning my next trip I always check viator first for excursions and transfers , I have been doing so for many years now and never disappointed me. Prices are better than other sites. 5 months ago came back from Europe and used Viator's vouchers for most of the cities I visited this time and enjoyed every single one of them. Thanks Viator for taking me there!”

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Posted 8 years ago

“good options for tours... the app is great-- vouchers right on the app. reviews are helpful in picking tours when we travel”

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Posted 8 years ago

“great service! makes it easy to get your tours in one place and discounted and codes to save alot also! loved it and enjoyed what i got from this service.”

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Posted 8 years ago

“I found the Viator tours to be fun and they offered some unique things. For the most part the tours were dependable and well organized. The dinners with hosts in cities. Red a little work. They need to ask more questions so they can fit you with the correct host/hostess and the correct menu so that a person can have the complete experience they are expecting. In each of my experiences the hosts/hostesses were wonderful but the food was disappointing and even after I had booked and paid for the dinners I had to keep following up to get the address, etc. But the dinners are good idea and I'm sure they will work out the kinks. All in all I found Viator's tours well worth the money.”

Helpful Report

Posted 8 years ago

“Overall, I have not had many issues with choosing Viator. But when I booked my tours in Krakow, Poland, I should have been told up front that you would not pick me up at my hotel. The website specified hotel pick up but only after I booked the tours did I learn that you did not pick up at my hotel. I think you should have a list of hotels for us to pick from so that we are certain you will pick us up and not have to find other transportation.”

Helpful Report

Posted 8 years ago

Viator is rated 2.2 based on 1,102 reviews