Viator Reviews

Name: Viator
Address: 360 3rd St #400, San Francisco
Rating: 2.18

2.2 Rating 1,135 Reviews

29 %

of reviewers recommend Viator

Company Reviews

Questions

Metrics

2.2

Based on 1,135 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

888-651-9785

Email:

support@viator.com

Location:

360 3rd St #400
San Francisco
94107

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“False advertising with no refunds. Bought an airport transfer through Viator which stated it could support 3 passengers, 2 checked bags and 2 carry-on bags. I received an email asking how big were our bags, we described them (just normal sized suitcases) and they told us that they won't fit and that we should book the MPV and cancel the Tesla. So I booked the MPV then when I went to cancel the Tesla they said sorry no refunds! So they falsely advertise what their cars can carry, they obviously know this as I was proactively contacted about this yet they refused to refund it! I will have to do a chargeback now, big waste of time.”

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Posted 7 years ago

“Booked tour through viator. After booking, read reviews of tours and some were not rated or rated poorly. Tried to book another tour and they said sorry non refundable. Stay away!”

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Posted 7 years ago

“We had to make adjustments to a few tours after booking and Viator was a huge help in changing all of our bookings.”

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Posted 7 years ago

“Brought 3 tours for Mexico from Viator, 2 of them happened in reality ( one was really good, the other had a very lazy guide), but for the 3rd one nobody came to pick me up and it was impossible to contact the local tourist agency because nobody answered the phone. I sent an e-mail to Viator's support site but from there the only answer was that I must deal with the local agency now myself. So it was just nice to collect the money and later not to be responsible for anything. Conclusion: as 1/3 of purchases might go missing I won't recommend buying online (and in fact you can get on the spot with the same price or even cheaper). Sorry Viator, you are not on my friends' list any more.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your message. We're sorry to hear you had difficulty reaching the tour operator to meet your tour. When reconfirming your reservation, or attempting to meet your tour, we do recommend that customers perform those actions themselves to avoid delays and miscommunications that may arise if we attempt to pass the messages back and forth. If you were still unable to meet your tour, and need a refund, please feel free to e-mail us to request your refund, and we will investigate with the tour operator on your behalf. Thank you again for your feedback, and we wish you Happy Travels. All the Best, Viator Social Team

Posted 7 years ago

“Viator is my favorite website to book my tours. Now and then they have some discounts and I don't know a better place to look for tours than on Viator.”

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Posted 7 years ago

“Appreciated the reminders via email re printing vouchers etc. Because of booking well ahead and getting pick up times also well ahead was a little uncertain whether we would actually get picked up on the day at the time mentioned - but we did. An email confirming pick up time the night before from the tour company would be helpful as sometimes the voucher themselves don't mention pick up times so have to go back through old emails to check ( another couple had no idea when they were going to be picked up as a result and had to be called up)”

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Posted 7 years ago

“Very helpful to reply to any questions or problems that I had.”

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Posted 7 years ago

“Viator makes purchasing activities easy. They also typically provide a great discount and always have reviews posted for any of their activities. We have used them many times and have always been completely satisfied.”

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Posted 7 years ago

“So easy to book the Mobay Club in Montego Bay. A must have if your going to Jamaica”

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Posted 8 years ago

“Love Viator. They work with reliable and affordable companies. We have used them to book excursions in US, Europe and even Africa. We highly recommend booking your next excursion with Viator, we will.”

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Posted 8 years ago

“Viator is a very good,reliable site to find all the sight seeing, excusions and many other types of experiences in many locations world wide. There web ite is informative and easy to use. I have never had any problems presentig thheir vouchers, ad will continueto use theiir site.”

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Posted 8 years ago

“Couldn't of gone any smoother. Booking and tours went flawlessly. Great phone experience and both our tours were exciting, safe and festive in so many ways.”

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Posted 8 years ago

“Very easy to book our hop-on, hop-off bus tour of Sydney through Viator and good to know we already had our tickets before arriving at our destination.”

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Posted 8 years ago

“Amanda, was really nice and had a very good disposition. Thanks for all.”

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Posted 8 years ago

“I like this site's format and options. Their customer service is excellent. I've n vet been disappointed with a tour booked through Viator.”

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Posted 8 years ago

“A trip was cancelled but Viator did not let us know so we were waiting at the pickup point at 7am in the morning. Completely ruined our day.”

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Posted 8 years ago

“Viator is a company I felt I could trust. I could call if I had questions- and get answers right away. I enjoyed the very easy web friendly experience. I am not computer friendly so if I can book trips and excursions from anywhere in the world at the touch of my fingertips- so can you! No hassles , super easy. Always a go too!”

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Posted 8 years ago

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Posted 8 years ago

“All our experience with Viator was very pleasant.”

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Posted 8 years ago

“I signed up for several day tours in Mexico City with Viator and was very satisfied. The leaders were excellent, the tours well planned, and I enjoyed the experience each time.”

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Posted 8 years ago

Viator is rated 2.2 based on 1,135 reviews