“Our toilet flush had broken,after 3 weeks of telephone calls to your so called customer service and false promises from various staff we are resigned to the fact that we have to buy a new toilet.thank you again for your false promises ex customer of Victoria plumb”
“Whilst I am happy with the majority of the goods received from Victoria Plumb, apart from a faulty mixing tap which keeps jamming, The companies customer services department have been shambolic as they require photos of the internal mixing tap faulty item first they will consider a replacement.
After many emails complaining of the fault to the bath mixer tap we have not had any response from anybody in a supervisory position apart from a lady customer services representative who possible doesn't understand how taps are constructed or function.
The customer service representative has completely fobbed off their responsibility concerning the Sale of Goods Act 2015 which concerns the return of faulty goods.
We have been fobbed off with excuses & the buck appears to have been passed around so that nobody has admitted the fault. We also assume that due to their evasive attitude we will not be entitled to receive any compensation for all the call outs for the plumber to put right our daughters mixer tap and for the time my daughter has taken time away from work (unpaid) to wait for the plumber to rectify the fault with her mixing Tap which Victoria Plumb supplied.
What an absolutely shambolic Customer Service, this company should be ashamed for not honouring their faulty goods. Furthermore this companies customer service department is truly awful at handling faulty goods. Future customers should think first before ordering any plumbing materials as you will be in a battle to try and get the faulty item replaced so new customers avoided any purchases at ALL COST.
So if you purchase any plumbing items beware from this company please beware of their faulty product items.”
“Great designs, incorporating many useful and favourable options. Quality materials used in a vey modern look. Delivered next day, carefully packed and in perfect condition. Will use again.”
“Ordered a new bathroom suite and noticed 1 of the door fronts had a scratch on it. Contacted Victoria plumb and after having to keep calling to find out when the new door front would be delivered we where told we would have to purchase a whole new cabinet for £120 .
This is the 1st time I have ordered anything from Victoria plumb and the lack of service I have received is unacceptable. I have a lovely bathroom suite fitted with a damaged door. I will be reporting this to trading standards for a resolution.”
“Ordered a large valued bathroom set which was on sale for a loft convertion which was under construction. Order was smooth and the quality was excellent. The items remained in our house for a number of weeks before the builder was able to review it. After some design changes in the loft, we decided that we didnt need the shower screens. Victoria Plum were awesome and agreed to take back the shower screens without issue or question. Even sent a courier to get it all, free of charge. Brilliant customer service. Shame Victoria Plumbing arent this good.”
“Appalling customer service - incorrect delivery twice, would not rectify without constant calling to try to resolve, damaged items , items for different customers wrap packed together and delivery driver will not split - asked customer to split the pack. 3 weeks after order paid for and still correct product has not been delivered - customer service not interested in providing an appropriate response - will be discussing with trading standards”
“Excellent customer service from beginning to end.
Prompt delivery and kept informed of when my order would be delivered.
Excellent well made products.”
“We contacted them after realising our bathroom drawer unit had a piece of melamine chipped off where they had put the drawer front on - although it was inside the drawer we were concerned it might chip more - they wouldn't replace just the drawer as we had fitted cabinet to wall - we only wanted a new drawer!! Will never deal with them again!!!”
“First of all the toilet suite we ordered never arrived, then a replacement arrived. Not checking as it was all sealed we opened a month later when ready to install to find that the toilet cistern has a chip out of it and a crack.”
“Ordered some sliding glass shower doors, still waiting 3 weeks later after 3 wrong deliveries, their costumer service is appalling, they do not call back when promised, avoid at any cost, its not worth the hassle!!!”
“Still waiting for delivery there customer services are not very helpful its been 3 weeks now I ordered my items in stock 1 week later they are telling me they are no longer available. If i don't recieve my items today i will; be cancelling my order! Victoria Plumb are definitely NOT RECOMMENDED!”
