“ordered bathroom suite back in February unfortunately I ordered the wrong size, totally my fault as the house at the time was being rented. That said I did ask if I could exchange and they said yes not a problem.Unfortunately covid hit us so all our dealings had to be done over chat online. We did the waiting in queue only to be told that because we ordered our suite a while ago the only way they would exchange was for us to buy a whole new suite,wait until that has been delivered then pay for a courier to come and take the original suite back, only then I would get a refund. I queried this, and asked them why I had to give them over 1600 pound just to exchange a suite and there answer was this is the only way. I said I couldn't afford to do that, she replied it wasn't their fault and maybe I could look at finance. Cut along story short, I brought a 2nd suite got original picked up and now a month on i am still waiting for a refund. I can't get on chat online as its always off and their not taking calls.If they cannot provide a service they should not be trading. STAY AWAY FROM VICTORIA PLUM!!!. My next step is to speak to the ceo, wish me luck!”
“Having great difficulty contacting them re a faulty item. No answer on phone refers you to online chat, always starts at 99 then cuts off after waiting a long time. Disgraceful follow up service. Now been trying weeks resorted to ordering replacement from elsewhere. Don’t order anything from them”
“Absolutely a nightmare from start to finish . I had to return items waited 3 weeks for collection and now 4 weeks later still not received my refund . Nobody answers the phone and the online service is not up and running
AVOID AT ALL COSTS”
“Just to add more of the same... BEWARE! Do not buy from Victoria Plum. They promise easy returns but I have waited 4 months now and despite repeated calls and emails, they are still saying 'soon'.
You'll wait for hours on the phone or online chat and if you don't get cut off you'll end up speaking to someone who tries to help but will usually end up by saying 'not my department'.”
“Ordered a cloakroom sink and vanity unit which was expensive. I was disappointed when the sink arrived smashed and the vanity unit door was also damaged delaying my plumbing project. After queuing for over an hour for customer services web chat they apologised and sent a replacement on next day delivery. A poor rating for badly packaged items leading to the damage and long wait times to arrange a replacement. Good quality product though and now looks good in my classroom.”
“Ordered new bathroom suite .. they delivered incorrect bath size .. waited for 2 hours on chat site then was cut off, next day another two hours to be told I would have to wait a whole week until new one arrived. It finally arrived on the incorrect day I was told, the delivery driver wound not take the other bath, told me to call them which you cannot ..
plumber arrived today, opened bath tap box and they are broken, just tried to go on to join the chat (For another two hours) and now they are closed on a Saturday and Sunday ..
Chat handlers extremely rude and really couldn’t give a damn
Awful customer service .. will never order anything again from this company”
“Never again... after trying for over a week to speak to someone and being told im 194 in queue for livechat i finally got through after an hour of being on phone.customer service absolutely shocking, rude and useless. They ended up hanging up on me as i queried having to pay postage for a return and a replacement. I should of read reveiws before buying from them as i never ever will be again. Ive since heard noone has a good word to say bout them. Ive no idea how their still running”
“i ordered 11 boxes of tiles from them and 2+ boxes are faulty, chipped or with edges cut like a saw blade. I have spent so much time on the phone, emailing, waiting in line to chat and nothing has been resolved. I am having these tiles fitted in just over 2 weeks now as this has dragged on for so long and they have still not got back to me. I am, again today, waiting at 76 in the row to speak to someone. I have sent photos. i said I would purchase the two boxes of tiles from them and they could reimburse me when it was sorted out but they refused and said that if i bought them they would not reimburse me. I have just looked on the site and it says these tiles would be out for delivery in last week of June which is when my tiler is due to come. I am having a new kitchen installed. I just cannot get through to this company despite what it says on their online guarantee. they also insist they will not take the other tiles back unless I send photos. This has been really difficult as I have no idea how to do it and am lockdown. What do you have to do to get this company to honour its guarantee?”
“ictoria Plumbing take your money and then you struggle to resolve issues.
I had a £1000 bath fitted, I then noticed micro blisters around the top.. I waited 2 to 3 weeks for another one, they wanted the first one back before delivery of the new one.
My plumber removed the damaged bath, they picked it up and delivered another one, this also was damaged.
They said again send it back for another replacement, this would take several weeks, so rather than be left without a bath or shower in the house we had to fit the new damaged bath.
So I’ve got a bath, that’s damaged, they have refused to cover any of the plumbing costs as they say I shouldn’t of fitted it.
They have said if I keep the bath they will reduce bit by £100, the plumbing cost so far is £680 plus vat.
The bath is damaged on the back that is not that noticeable.. I am forced to take the £100 as I cannot afford to add to the £680 plumbing cost..
I have sent several emails, they do not care about anyone but taking your money.
My advice is stay away from Victoria Plumbing.”
“This outfit is shocking, I bought a complete suite in 2014. The roller on the shower cubicle has broken rendering the door useless - customer service simply said they stopped that item! Could not provide the manufacturer or an alternative. The shower has now started leaking and on the website it sates it has a 10 guarantee. Apparently this guarantee came into force 4 months after I purchased. Would not supply the MD name for a complaint - they are charlatans as far as I am concerned, they take your money and then zero customer service - will never use them again”
“I bought some bathroom accessories they came terribly damage I had to pay £15 to return from 3. 2020 I called couple time until I got a customer service.she told me she processed my money back it 6.2020 and I’m still waiting for my money back they quick to take it and refuse to give it back AVOID this company.”
“Would give them 0 stars if possible. They are an ABSOLUTE JOKE. They use different pictures on products which is misrepresentation - a direct violation of consumer rights - and when you want to return products because of this, they with hold your money and refuse to organise collection. Then, when you wait in a three hour queue to speak to someone, when you try to resolve the issue and lodge an official complaint, they CLOSE THE CHAT ON YOU. Absolutely discussing company, poor quality products, and awful customer service representatives. DO NOT BUY FROM THEM.”
“Horrendous; no contact email just 95 waiting in online chat queue - faulty goods and only returnable if I PAY. Never ever again and a zero rating would be too much”
“If I could give this company a zero I would. Ordered a wash basin and vanity unit in white- the colour of basin and vanity unit didn’t even match. The sink was off white. Called for a refund. No damage done to sink or vanity unit. Took a photo and they refused to give refund because I had put tap in- hadn’t even connected water! Customer service was the rudest person I have ever spoken too. Go elsewhere!”
“ordered and paid for bath and fittings in jan told no problem as bathroom only being done in may, poned to bring forward delivery date and told not in stock till aug?????? after lots of phone calls, emails asking to speak to a manager and told no I was left so upset. Had to order different bath , smaller back to wall ,which I didn't want ,plus pay extra for it . no communication what so ever from them. It was a good job I phoned to change delivery date or when were they going to tell me !!!!! Very un professional service. Had my money and didn't care that I would not have a bath so the job would have had to stop and I would have been left till they came in. NOt acceptable.”
“My weighing machine arrived incredibly promptly, even in this difficult time of lock-down, and I am THRILLED with it - though less with the weight showed when I gingerly stepped onto it.
The slim, black glass design is elegant.
My only suggestion is that you include a battery, since I had to wait impatiently until I could resource one.”
“Requested a design quote and completed the relevant forms. Received call from a design assistant who discussed requirements and promised design within 7 days with call back. Now a month later and no design or call back despite several emails chasing and no response to emails either. Won't be buying from a Company that doesn't value it's customers”
“Most hopeless. Got the different item I ordered.No invoice instead of
repeated requests. The phone keeps ringing for. 25 minutes.Do not
answer. Please do not buy anything from this hopeless merchant.”
“Ordered from the Orchard range and their dimensions are incorrect. Customer services requested some photos , they then said the photos were too blurry & couldn’t see the measurements. Now I have to wait for the technical team to investigate too !!! It’s a joke. I’ve been told that if I want to send it back , it will cost £50 & the goods won’t be picked up until the end of May. My refund won’t be honoured until the items are back in the warehouse, very quick to take our money though. DON’T BUY FROM THIS COMPANY. Ps Still waiting to talk to a manager .”
“if i could give 0 stars i would. sent me out the wrong part, took no responsibility for it, told me the replacement would be a maximum of 10 days. 21 days later i spoke to them again and it hadnt even been shipped. i asked for a refund at which point they terminated our chat and i had to chase around for it. awful service.”
